Deliver faster service, smarter insights, and better outcomes

Name: Zoom Contact Center
Rating: 4.5 (27 reviews)

AI-first CX that unifies your business, learns as it goes, and turns every interaction into a competitive edge.

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A cloud contact center built for the future of CX

Outpace customer expectations

Meet your customers on any channel and provide fast, accurate resolutions 24/7 with Zoom Virtual Agent.

Use AI to upskill and enhance support teams

Empower agents and supervisors with real-time AI assistance, easier scheduling, and coaching insights.

Speed up contact resolution and boost ROI

Increase customer and agent satisfaction by using AI to reduce after-call work, simplify queues, and decrease hold times.

"Zoom’s omnichannel features have proven to be a game-changer. It’s allowed our agents to seamlessly transition from voice to chat while giving us the tools to customize the consumer-side chat experience to match our clients’ branding."

Stephen Lewis Contact Center Systems Administrator

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“Zoom has allowed us to continue a tradition of really being a technology-focused company and making sure that we're using cutting-edge technology not only to advance our business but also for our fans.”

Noah Garden Deputy Commissioner

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“All of our metrics have improved with Zoom Contact Center. One big impact is call resolution time, from 2–3 business days to one business day. Just that alone has had a tremendous impact on our customers and leads to renewals of service contracts.”

Derrick Kelly VP of Solutions Enablement

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Automate smarter with Agentic AI

Go beyond scripts

Zoom Virtual Agent uses memory, reasoning, and autonomous action to resolve complex issues without human intervention.
Resolve more with less

Boost self-service containment while reducing agent load through intelligent, multi-intent handling.
Adapt in real time

Agentic AI continuously learns and evolves, improving customer resolution with every interaction.

Unify CX across the enterprise

Break down silos

Integrate contact center, UC, and back-office collaboration into a single, AI-first platform that keeps everyone aligned.
Deliver seamless journeys

Invite customers to engage with you across phone, chat, email, SMS, social, and video, or proactively reach out to them with our outbound dialer.
One platform, one experience

Easily shift from digital to voice to video or initiate screen share, remote control, and co-browse, all through Zoom Contact Center. Native CRM integrations provide connected, consistent customer experiences across all touchpoints.

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Empower agents and supervisors

Support in the moment

Give agents real-time guidance and insights to resolve issues faster and more effectively. AI Expert Assist also simplifies and shortens post call wrap up with interaction summaries and auto disposition.
Optimize at scale

Automatic quality management and AI-generated coaching surface targeted improvements without manual effort.
Drive continuous improvement

Monitor key KPIs live, track adherence, and refine performance using AI-driven dashboards and analytics.

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Scale with speed and confidence

Accelerate time to value

Deploy quickly with built-in collaboration tools, native integrations, and intuitive configuration. Uncover actionable insights to achieve important business outcomes faster.
Stay agile as your business grows

A flexible platform built for evolving needs helps you pivot fast without disrupting operations. Our rapid pace of innovation means you get access to the latest in customer experience management technology.
Deliver on expectations

With AI-powered optimization and end-to-end customer journey visibility, Zoom CX helps you exceed customer expectations at scale.

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Maximize ROI with apps and integrations

Streamline workflows and improve efficiency with ready-to-use apps and integrations for Zoom Contact Center.

Integrate with your preferred CRM

Connect Zoom Contact Center to leading CRMs like Salesforce, ServiceNow, Dynamics 365, and Zendesk to bring reliable voice, video, SMS, and chat capabilities into your preferred system of record.
Create a unified agent experience

Give your agents a 360-degree view of each customer and the ability to take critical actions like updating service tickets and collecting secure payments.
Optimize contact center operations

Get powerful insights about CX and agent performance across channels with apps like SuccessKPI, CallMiner, and CallCabinet.