The latest insights on how the world connects | Zoom

Turn let's follow up into finished work

Turn let's follow up into finished work

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

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Thought Leadership

Nobody has solved event feedback. Here's why, and what's finally changing.

Discover why most event feedback fails to drive real change—and how to fix it. This post explores the hidden flaws in post-event surveys, the disconnect between feedback and pipeline impact, and how AI can unlock meaningful insights when paired with the right measurement architecture. Learn how to build a full event intelligence loop that connects audience sentiment to business outcomes.

Change your thinking about AI ROI

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

What AI virtual agents are actually delivering for contact centers in 2026

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform

Acquisition unifies enrichment, buying signals, and AI revenue agents with the platform where customer conversations happen.

AI that works where your data lives: introducing Zoom AI On-Prem

Regulated enterprises have been locked out of the AI productivity wave. A new deployment model changes that.

Avatars

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

What is workforce management? A 2026 guide for contact center managers

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

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