The latest insights on how the world connects

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Zoom Workplace

4 min read

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

Contact Center

How to measure customer satisfaction: understanding the top 4 metrics

7 min read

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Security & Privacy

4 min read

At ZoomAt Zoom, security and privacy aren’t just buzzwords — they are part of our culture and key initiatives. In the ever-evolving landscape of cybersecurity, we know it is essential to try to stay ahead of potential threats. That’s why we leverage the expertise of the...

Developer

2 min read

Managing budget constraints and limited development resources are two common challenges for many companies as they build their own solutions that consume video, audio, and other technology from backend service providers. To enable simple and customizable innovation for...

Workforce Management

6 min read

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

Security & Privacy

How Zoom delivers privacy commitments in Europe

5 min read

At Zoom, we aim to be the one platform delivering limitless human connection. We are stewards of our customers, whether they are Fortune 500 companies, educational institutions, small businesses, or a group of friends. We are constantly working to improve our platform to...

Phone System

6 min read

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

Virtual Agent

AI for customer service: Techniques for improving CX beyond traditional chatbots

7 min read

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

The latest from the Zoom blog

Turn let's follow up into finished work

Creating a customer experience maturity model: measuring CX progress

Need to cut IT costs? How to do it without impacting productivity

How to measure customer satisfaction: understanding the top 4 metrics

Securing the future: Zoom joins forces with HackerOne at H1-4420 event

Scale your innovation with Zoom’s Video SDK Universal Credit Plan and UI toolkit beta

So long scheduling nightmares: Meet your new contact center WFM solution

How Zoom delivers privacy commitments in Europe

Rethinking the role of phone: how Zoom Phone makes voice communications seamless in a collaboration-centric world

AI for customer service: Techniques for improving CX beyond traditional chatbots

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Turn let's follow up into finished work

Creating a customer experience maturity model: measuring CX progress

Need to cut IT costs? How to do it without impacting productivity

How to measure customer satisfaction: understanding the top 4 metrics

Securing the future: Zoom joins forces with HackerOne at H1-4420 event

Scale your innovation with Zoom’s Video SDK Universal Credit Plan and UI toolkit beta

So long scheduling nightmares: Meet your new contact center WFM solution

How Zoom delivers privacy commitments in Europe

Rethinking the role of phone: how Zoom Phone makes voice communications seamless in a collaboration-centric world

AI for customer service: Techniques for improving CX beyond traditional chatbots

See the latest Zoom innovations you don’t want to miss

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