
What is UCaaS? Benefits, features, and how it works
Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.
Updated on April 25, 2022
Published on March 19, 2018
“Focus on where you want to go, not on what you fear.” -Tony Robbins Inspirational stuff, huh? Well, today we’re going to overcome a fear together: The fear of computer audio. Fortunately, this isn’t a widespread fear among Zoomers. Ninety-six percent (96%) of you use Zoom VoIP at least 75% of the time. But there are still you holdouts that call into Zoom meetings on their telephones for audio, even while joining via their computer for video. This is because they’re afraid their computer’s audio will be choppy or less reliable than the phone. This breaks our little Zoomie hearts because we know there is nothing to fear with Zoom computer audio! Computer audio, also known as VoIP (Voice over Internet Protocol), is the audio that comes over your computer, conference room system, or mobile device via the internet instead of over telephone lines. We get it. Computer audio on other services sucks. It fails to turn on, it cuts out, and you can never trust it. We know you’ve been burned. But you CAN trust Zoom computer audio. Thanks to our best-in-the-world advanced audio processing technologies and software architecture, our computer audio works every time with clear quality and never cuts out. Zoom computer audio has superior voice quality over telephone (aka PSTN or telephony) or other providers’ VoIP audio because it:
Not only that, our audio and video run on the Zoom cloud, a proprietary global network that has been built from the ground up to provide quality communication experiences to our users. Zoom’s engineering team, with over 1,000 years of combined experience building collaboration tech, has focused on providing industry-leading customer satisfaction. Here is how Zoom has built an infrastructure of reliable service that directly supports our audio and video quality:
Now, if you’re somewhere with zero internet connectivity, we know that the telephone is still the go-to option. That’s why we are happy to provide the flexibility of joining over telephone audio or computer audio to all of our users. That said, if you haven’t, you simply MUST give our computer audio a try. Go ahead! Turn it on! It’s actually easier and faster than joining by your telephone. Ready to bring Zoom computer audio (and video!) to your enterprise? Sign up for a personalized 1-on-1 demo with a Zoom product specialist today!