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Get our practical guide for successfully implementing contact center AI without losing the human touch.
Updated on July 27, 2023
Published on March 20, 2020
As your team transitions from a shared office to remote workspaces, there are a few logistics items that can help ensure success. First, consider what equipment your team needs to work remotely. Many employees just need a laptop (with a webcam) and a good internet connection. Reliable internet is key, as many home wifi systems don’t scale well if there is a large demand on the network, such as additional users at home also video conferencing (or watching Netflix). The cool thing about Zoom is that it prioritizes voice over video, and we encourage customers to utilize customer audio, or VoIP. But do encourage your employees to take the time to set up a good spot at home for a dedicated workspace (and share them with us on social!). Some other logistics tips:
Identify points of contact for your team’s technical and corporate needs so they know who to reach out to with questions, bugs, or outages, should they arise. This frees you up from being “remote IT.”
We tested #zoom today for #groupmeetings. We‘re ready for #homeoffice as long as needed! @uniinnsbruck @iqoqi @oeaw pic.twitter.com/hc7Y5XFptq
— Romero-Isart Group (@Romero_Isart_G) March 13, 2020
Monday morning check in @drifteur so happy we were #remoteready using #zoom pic.twitter.com/vV1ikbNH39
— Marleen Lodder (@LMLodder) March 16, 2020
Video improves trust, engagement, and productivity. Your tone, facial expressions, and body language communicate as much as your words do. So, be sure to lead by example by turning your camera on. Even on those days where you don’t feel office-ready, know you’ll always look your best with the “touch up my appearance” feature. Social connection, now more than ever, is integral to the well-being of your team. And have fun with virtual backgrounds! Once everyone is settled, nothing says “We’re all in this together!” quite like a team check-in to rate everyone’s virtual backgrounds and caffeinated drink of choice. It’s also fun to share photos of new desk setups or what’s for lunch in your team chat. Lead the fun, and encourage your team to bring their whole selves to these syncs — your pets and all!
Don’t minimize the above team check-in tip! Your team members are allowing you into their homes, which helps create a more personal connection. You also can use video to help them troubleshoot any workplace setup issues they may be having.
Lab Meeting in quarantine times!!!! #Science #StayHome #zoom @lusa_jj @marclrodrigues @flaviar23 @dikuczera @rafaeeu @eubiagss pic.twitter.com/AYuiZlv3Ox
— Haroldo Oliveira (@HaroldoOliveira) March 20, 2020
How to Intentionally Accelerate the Consciousness of a Team by Josia Nakash #teambuilding #teamwork #consciousness #connection #zoomhttps://t.co/dar7Xj3VDi
— Trénell Ladd (@MrUnstoppable1) March 11, 2020
While it can seem daunting to lead a team that you can’t connect with in person, you have a wide range of resources to support remote management. Here are a few additional resources to help you remotely manage your teams:
Maintaining your team’s workplace routine can soothe feelings of dysregulation, and it’s up to managers of these remote teams to take the lead. As organizations adjust to working remotely, we encourage you to be creative, innovative, and compassionate toward yourself, your team, clients, customers, and communities. We’re all in this together! Get started with Zoom today, or talk to a Zoom product specialist to find out how you can effectively use Zoom to manage your remote teams.