AI | Zoom Blog

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

Zoom Webinars

How Zoom AI Companion can help you win back your workday

6 min read

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Rooms & Workspaces

4 min read

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Zoom Webinars

8 min read

Your guide to enabling Zoom AI features and using its features to help improve productivity and collaboration.

AI

An economist’s take on the power of predictive AI, and how it’ll transform entire industries

7 min read

Economist Ajay Agrawal discusses the power of predictive AI for decision making and how it's helping businesses innovate.

Contact Center

What is a key differentiator of conversational AI

8 min read

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

Security & Privacy

How Zoom’s terms of service and practices apply to AI features

2 min read

It’s important to us at Zoom to empower our customers with innovative and secure communication solutions. We’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence...

Virtual Agent

7 min read

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Workforce Management

6 min read

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

More on "AI"

3 things that matter most when implementing generative AI

How Zoom AI Companion can help you win back your workday

Conference rooms aren’t dead, they’re actually now more inclusive in the hybrid age

How to make the most of AI in Zoom Workplace

An economist’s take on the power of predictive AI, and how it’ll transform entire industries

What is a key differentiator of conversational AI

How Zoom’s terms of service and practices apply to AI features

Creating a customer experience maturity model: measuring CX progress

So long scheduling nightmares: Meet your new contact center WFM solution