AI | Zoom Blog

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

CX

4 min read

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

Meeting & Chat

Smiling woman sitting in front of a laptop in an office

8 min read

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note taking with Zoom My Notes.

CX

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

7 min read

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

Virtual Agent

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

6 min read

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

AI

10 AI technology trends that will shape the New Year

3 min read

Zoom executives predict how AI technology will impact 2025 with these 10 trends. See what's ahead in the new year.

CX

How can AI help increase revenue and efficiency during customer service interactions?

4 min read

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

CX

4 min read

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

Thought Leadership

Insights into AI, leadership, and fostering a culture of trust in the workplace

5 min read

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

More on "AI"

Fighting shadow AI with Zoom: AI governance that works for your company

Frost & Sullivan: Is AI in customer service the missing link to lasting brand loyalty?

How an AI note-taker helps you save time and stay focused

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

10 AI technology trends that will shape the New Year

How can AI help increase revenue and efficiency during customer service interactions?

New survey shows GenZ is more brand loyal than GenX

Insights into AI, leadership, and fostering a culture of trust in the workplace