AI | Zoom Blog

Your customers don't all speak English. Your AI receptionist can handle that.

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Small Business

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

5 min read

Three things happened when these teams stopped taking notes.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

Zoom Workplace

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

AI

AI that works where your data lives: introducing Zoom AI On-Prem

Regulated enterprises have been locked out of the AI productivity wave. A new deployment model changes that.

Phone System

What is call management software? A complete guide for small businesses

6 min read

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

How-to

5 min read

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Product

5 min read

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

Product

ZoomMate: built to finish what your meetings start

5 min read

ZoomMate is an AI workspace built into Zoom that moves work from conversation to completion through agentic retrieval, orchestration, and creation.

Product

Your guide to getting started with ZoomMate

5 min read

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Product

Your guide to getting started with Zoom Slides

5 min read

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Product

Your guide to getting started with Zoom Sheets 2026

5 min read

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Product

Your guide to getting started with Zoom Paper

5 min read

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

How-to

8 min read

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

AI

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

AI

What is AI transcription? The 2026 guide for IT decision-makers

7 min read

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

AI

Zoom wins Newsweek AI Impact Award for the second year in a row

Newsweek's AI Impact Award for "AI Workplace: Best Outcomes, Digital Workspaces" recognizes AI features in Zoom Workplace for helping teams turn conversations into outcomes

AI

What if employee frustration was your most valuable architecture data?

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

AI

What is an AI companion for work? (2026)

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

AI

Discover what agentic AI is and how it works.

9 min read

Agentic AI systems utilize Large Language Models (LLMs) to break down complex goals into a series of executable actions. Read on for examples and how they work.

Small Business

When "good enough" becomes great: Upgrading your professional services toolkit

5 min read

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

Zoom Workplace

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

AI

5 min read

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Small Business

5 min read

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

AI

AI in call centers: 6 use cases for any business

11 min read

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

Small Business

Never miss a customer: How AI Receptionist is helping small retail businesses

5 min read

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Small Business

5 min read

Part 3: The SMB AI Balance

Small Business

5 min read

Part 2: The SMB AI Balance

Small Business

5 min read

Part 1: The SMB AI Balance

Small Business

5 min read

Fresh insights from the Zoom Small Business AI Report

Sales

Smarter agents with deeper context: The next frontier in revenue AI

4 min read

Discover how context transforms revenue AI from simple automation to a powerful, human-centric tool for sales success

AI

AI technology trends for 2026: Leadership insights from Zoom

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

CX

Customer experience trends 2026: Eight analysts share their predictions

5 min read

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

CX

AI in retail: How AI agents are revolutionizing retail customer service

6 min read

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

CX

AI in financial services: Banking on the power of AI agents in customer experience

5 min read

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

AI

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Zoom Webinars

AI Responsibly: Zoom's Tailored Solutions for Data Governance

5 min read

With the rise of generative AI, data privacy and residency remain critical. Zoom AI offers flexible data processing options - ZMO, ZM+, and Federated - to support your organization's unique data privacy requirements, local hosting needs, and AI priorities.

Zoomtopia

Making work smarter, faster, and more human with practical AI implementation

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

AI

11 ways AI can lighten the load on sales teams

10 min read

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

AI

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Contact Center

CX in action: How to uplift agents the smart way

4 min read

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

CX

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

7 min read

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

CX

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

5 min read

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

AI

photo of team collaborating on project on a computer

15 min read

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

AI

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

CX

From frustration to connection: The new era of agentic AI self-service

7 min read

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

AI

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

CX

4 game-changing benefits of AI-based transcripts and summaries in CX

6 min read

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

AI

5 min read

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

CX

4 min read

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

Meeting & Chat

Smiling woman sitting in front of a laptop in an office

8 min read

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note taking with Zoom My Notes.

CX

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

7 min read

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

More on "AI"

Your customers don't all speak English. Your AI receptionist can handle that.

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

AI receptionist use cases: How 8 industries never miss a call

How much time could your team save with AI note-taking?

AI that works where your data lives: introducing Zoom AI On-Prem

What is call management software? A complete guide for small businesses

Meet ZoomMate: Zoom's next chapter in AI

How to build an AI agent: A complete guide for small businesses

Turn any meeting into finished work with ZoomMate and the Zoom AI Productivity Suite

ZoomMate: built to finish what your meetings start

Your guide to getting started with ZoomMate

Your guide to getting started with Zoom Slides

Your guide to getting started with Zoom Sheets 2026

Your guide to getting started with Zoom Paper

How to write a meeting summary (with tips, template, and example)

What is RAG in AI? Retrieval-augmented generation explained

What is AI transcription? The 2026 guide for IT decision-makers

Zoom wins Newsweek AI Impact Award for the second year in a row

What if employee frustration was your most valuable architecture data?

What is an AI companion for work? (2026)

What is agentic AI and how does it work?

When "good enough" becomes great: Upgrading your professional services toolkit

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

Reclaiming your lunch break with AI

Why small retail businesses are missing calls (and how an AI receptionist can help)

How small businesses are winning with AI-generated video: insights from our latest survey

What is an AI Contact Center?

Never miss a customer: How AI Receptionist is helping small retail businesses

Turning curiosity into advantage

Scaling without burnout

Redefining hard work in the AI era

The state of solopreneurship in 2026

Smarter agents with deeper context: The next frontier in revenue AI

AI technology trends for 2026: Leadership insights from Zoom

Customer experience trends 2026: Eight analysts share their predictions

AI in retail: How AI agents are revolutionizing retail customer service

AI in financial services: Banking on the power of AI agents in customer experience

Handle the busywork with AI so you can enjoy the holidays

AI Responsibly: Zoom's Tailored Solutions for Data Governance

Making work smarter, faster, and more human with practical AI implementation

11 ways AI can lighten the load on sales teams

The power of AI self-service: Benefits and best practices

CX in action: How to uplift agents the smart way

New Metrigy report: The state of AI in CX and what contact center leaders need to know

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

AI in the workplace: Implementation, challenges, and benefits [2025]

Here’s how AI is helping make Zoom meetings more inclusive and accessible

From frustration to connection: The new era of agentic AI self-service

Work Transformation Summit: Redefining productivity and redesigning our workflows

4 game-changing benefits of AI-based transcripts and summaries in CX

Fighting shadow AI with Zoom: AI governance that works for your company

Frost & Sullivan: Is AI in customer service the missing link to lasting brand loyalty?

How an AI note-taker helps you save time and stay focused

International Women’s Day 2025: How CX leaders are accelerating action in the AI era