AI | Zoom Blog

Your customers don't all speak English. Your AI receptionist can handle that.

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Small Business

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

5 min read

Three things happened when these teams stopped taking notes.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

Zoom Workplace

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

AI

AI that works where your data lives: introducing Zoom AI On-Prem

Regulated enterprises have been locked out of the AI productivity wave. A new deployment model changes that.

Phone System

What is call management software? A complete guide for small businesses

6 min read

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

How-to

5 min read

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Product

5 min read

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

Product

ZoomMate: built to finish what your meetings start

5 min read

ZoomMate is an AI workspace built into Zoom that moves work from conversation to completion through agentic retrieval, orchestration, and creation.

Product

Your guide to getting started with ZoomMate

5 min read

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Product

Your guide to getting started with Zoom Slides

5 min read

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Product

Your guide to getting started with Zoom Sheets 2026

5 min read

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Product

Your guide to getting started with Zoom Paper

5 min read

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

How-to

8 min read

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

AI

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

AI

What is AI transcription? The 2026 guide for IT decision-makers

7 min read

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

AI

Zoom wins Newsweek AI Impact Award for the second year in a row

Newsweek's AI Impact Award for "AI Workplace: Best Outcomes, Digital Workspaces" recognizes AI features in Zoom Workplace for helping teams turn conversations into outcomes

AI

What if employee frustration was your most valuable architecture data?

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

AI

What is an AI companion for work? (2026)

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

AI

Discover what agentic AI is and how it works.

9 min read

Agentic AI systems utilize Large Language Models (LLMs) to break down complex goals into a series of executable actions. Read on for examples and how they work.

Small Business

When "good enough" becomes great: Upgrading your professional services toolkit

5 min read

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

Zoom Workplace

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

AI

5 min read

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Small Business

5 min read

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

AI

AI in call centers: 6 use cases for any business

11 min read

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

Small Business