Your always-on front desk that greets callers, answers guest questions, books reservations, and routes important calls, so your team can focus on delivering unforgettable hospitality. Integrates with Zoom Phone, Zoom AI Receptionist helps hotels, restaurants, and event venues respond faster, capture more inquiries, and deliver a polished guest experience without adding headcount.
Guests call at all hours — early-morning arrivals, late-night questions, holiday weekends. AI Receptionist can answer calls 24/7, so guests don't get a busy signal or land in voicemail, even when the lobby is packed.
Questions like "What time is check-in?", "Do you have availability this Saturday?", or "What's on the brunch menu?" are answered easily.
When a guest needs something only a person can provide — a room upgrade, a special dietary request, a group booking — AI Receptionist routes the call to the right team member with full context, so the guest doesn't have to repeat themselves.
Hear how AI Receptionist handles real-world restaurant holiday orders.
Answer every guest call, day or night. Handle questions about check-in times, amenities, and policies, confirm or modify reservations on the spot, and provide after-hours coverage when the lobby desk is closed.
Capture every reservation opportunity during peak hours. Answer questions about hours, menus, and daily specials, book or cancel reservations on the spot, and field takeout inquiries so staff stays focused on the diners in front of them.
Respond to event inquiries. Share capacity, pricing, and availability for private events, capture inquiry details and route them to the events team, and answer FAQs about parking, accessibility, and vendor policies.
Let guests book treatments on their schedule. Handle appointments around the clock, answer questions about services, pricing, and memberships, and send confirmations by text.
Whether it's a late-night reservation request, a wedding inquiry, or a simple
question about check-out time, AI Receptionist makes sure callers can get a fast,
professional response so your team can stay focused on the guests right in front of them.
