Stop missing patient calls
with Zoom AI
Receptionist

Your always-on front desk for healthcare. Greet callers, answer routine questions, schedule appointments, and route urgent requests to the right staff member so your team can focus on the patients in front of them.

 

Integrating seamlessly with Zoom Phone, AI Receptionist helps medical practices, dental offices, and health clinics respond faster, reduce missed calls, and deliver a more professional patient experience.

Stop missing patient calls with Zoom AI Receptionist

Built for busy practices

Always on, always available

Always on, always available

Provide coverage after hours, over lunch, on weekends, and during holidays, so patients can reach a professional voice instead of a voicemail box.

Handles the basics, automatically

Handles the basics, automatically

Answer routine questions like office hours, accepted insurance, appointment availability, and directions.

Seamless handoffs to your team

Seamless handoffs to your team

When a caller needs clinical guidance or a specific provider, or has a sensitive request, AI Receptionist routes the call to the right person — with full context — so patients don't have to repeat themselves.

Dental

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Curious how it works?
Curious how it works?

Listen for yourself.

Hear how AI Receptionist handles real-world restaurant holiday orders.

An AI receptionist that knows your business — not just your hold music

Integrates with Zoom Phone

Works within your existing Zoom Phone environment. Automate incoming calls without bolting on another vendor.

Natural conversations

Patients can speak naturally — no "press 1 for scheduling." AI Receptionist understands intent and responds with clear, helpful answers.

Knowledge-powered answers

Connect your approved FAQs, office information, and accepted insurance lists so AI Receptionist handles routine questions accurately.

Smart call routing

Route callers by intent — scheduling, billing, referrals, records, or a specific provider — so calls reach the right person the first time.

Follow up with SMS

Text appointment confirmations, office directions, intake form links, or pre-visit instructions directly to the patient.

Fast, no-code setup

Configure greetings, skills, and call flows directly in the Zoom Phone admin portal — no IT project required.

Transfer by name

Patients ask for their doctor, dentist, or care coordinator by name and are connected automatically.

Built-in insights

Track call volume, patient intent, and resolution patterns so you can staff smarter and improve the patient experience.

Multilingual support

Serve a diverse patient population in their native languages.

No more missed patient opportunities

Every unanswered call is an appointment that doesn't get booked, a question
that goes unanswered, or a patient who finds another provider. AI Receptionist
ensures your practice is always reachable — so your team can focus on
delivering care, not answering phones.