Responsible AI

Deliver intelligent virtual
support without compromise

At Zoom, AI safety and security is our top priority. Zoom Virtual Agent's robust guardrails support content accuracy — giving you confidence that your AI agents will deliver nothing short of exceptional customer experiences.

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Shield your brand with AI
safeguards

Protect your brand reputation with Zoom Virtual Agent's layered AI safeguards that help prevent unsafe, off-brand content from reaching your customers.

Prevent hallucinations with
approved sources

Your AI agent pulls only from customer-approved sources, supported by backend logic that helps prevent off-policy responses based on vertical-specific rules — reducing the risk of generating fabricated information that could mislead customers or damage trust.

Support response accuracy
with multi-model oversight

Zoom combines specialized language models, real-time safety checks, and multi-model cross-checking to enforce policy and validate responses — helping reduce errors and build trust in your AI agent's service.

Get peace of mind with
Zoom's high compliance
standards

Zoom Virtual Agent is designed to keep customer interactions secure and enable customers' compliance with industry regulations. Zoom has received numerous certifications for Security, Privacy, and Cloud compliance, plus support for customers' HIPAA compliance.