Zoom Scheduler supports CX across industries to reduce scheduling friction, cut backlogs, and free support teams to focus on resolving customer issues.
Zoom Scheduler for CX and Support
Make scheduling seamless, so support feels effortless
Healthcare: Make follow-ups easier than ever
Post-visit emails can include a "Two-Week Follow-Up" Scheduler link, allowing patients to choose a time that fits their schedule — no repeat phone calls or voicemails needed. Patients complete a short intake form, and calendar invitations with Zoom Meeting links automatically populate in everyone's calendars for a seamless experience.
Software: Simplify customer onboarding
Embed a "Product Onboarding" Scheduler link in welcome emails so new customers can self-book their training sessions instead of exchanging emails with CSMs. They pick a 30-minute slot, provide environment details during intake, and Scheduler creates the session automatically with reminders included.
IT: Speed up remote troubleshooting
Feature a "Troubleshooting and Support" Scheduler link in support ticket replies to let clients book their own time, choosing between a virtual Zoom Meetings session or an on-site visit. Scheduler automatically adds buffers to prevent overlaps on your team's calendars and places the confirmed meeting on both calendars.
"The most efficient part of Zoom Scheduler is the integration it has with Calendly and Google Calendar, it gives us more control of our calendar and helps us avoid hassles. This is helpful for us to schedule meetings with customers and vendors for RXT products."
Akshay Mathur
Customer Success Manager, Rackspace Technology
Use cases
Discover how teams use Zoom Scheduler
Ready to make appointment scheduling easy?
Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more