Hybrid Work

Chatbot statistics for customer service teams

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

Hybrid Work

10 min read

Explore 12 hybrid work trends that uncover the state of flexible work in 2026 and how to navigate the future of work in the years ahead.

Hybrid Work

13 min read

Learn what hybrid work is, how it functions, and how it can improve your business’s productivity and overall performance.

Hybrid Work

woman talking on a video conference call

7 min read

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

Remote Work

What is hot desking? Types, benefits, and how to make it work

7 min read

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

Rooms & Workspaces

How to build your best hybrid work environment with Zoom

10 min read

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Collaboration

4 ways to bring technology into your employee engagement strategies

5 min read

Learn how AI and technology can come together to help cultivate employee engagement by creating the right work environment for employees to succeed.

Rooms & Workspaces

4 min read

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Thought Leadership

6 min read

The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations

Rooms & Workspaces

4 min read

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Rooms & Workspaces

5 tips for updating your office with hybrid workplace technology

9 min read

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

Zoom Workplace

8 min read

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

Insights & Trends

4 min read

While some have unintentionally joined a Zoom meeting looking like a cat, others may have their pup walking around the back of their video calls. As our home and office lives blend together, pets have become ever-present in the world of hybrid collaboration, and that shows...

Zoom Workplace

3 min read

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

Zoom Workplace

8 min read

Hybrid work looks a little different for everyone. For some, it means going into an office a set number of days, for others it means going in whenever you want — at Zoom it means both. We believe that one size doesn’t fit all. Different teams need different solutions;...

Zoom Workplace

From Start-Up to Unicorn: Six reasons why Zoom One is perfect for growing your business

6 min read

Hi, we’re Zoom. You might know us as the famous application for video conferencing. But did you know that we are way more than that? Zoom One is a unified collaboration solution that includes chat, video conferencing, audio calls, and text messaging. It brings in-person and...

Zoom Workplace

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

4 min read

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

Rooms & Workspaces

3 min read

At Zoom, we understand that your conference room meetings are as dynamic as your work. There’s content being shared, reactions being given, chats and questions coming in — and it’s all part of the modern meeting experience. Even though you’re a master of multitasking,...

Thought Leadership

6 min read

As Asia Pacific organisations embrace flexible work, cutting-edge technologies are becoming increasingly important for empowering communication at a distance. But how can you leverage these exciting new technologies in your workspaces to meet the diverse needs of a hybrid...

Thought Leadership

6 min read

Hybrid work has taken the world by storm, providing employees with unprecedented flexibility and autonomy. And while hybrid work is primarily about where we choose to work, it’s also about much more - it’s about how we connect, develop the relationships that serve as the...

Reports

2 min read

It’s little surprise that on the heels of the largest remote work experiment in history, employees want flexibility in their work environments. How to effectively provide that flexibility — while enabling healthy collaboration and productivity — is something we’re all...

Insights & Trends

5 min read

Hybrid work - we’ve all become familiar with this new term as companies have shifted their operations to meet the ever-changing business landscape. But what does it mean to succeed in a hybrid work setting, and how can employers best equip their hybrid employees to succeed?...

Insights & Trends

Work(space) Transformation Summit: Building a Smarter Hybrid Office

3 min read

What does the workspace of the future look like? The answer may be different depending on who you ask, but one thing’s for sure: it won’t be bound by a physical office location. Remote and in-person colleagues need to be able to collaborate freely and effectively in spaces...

Thought Leadership

7 min read

In the past few years, organizations around the world have transformed their operations to navigate new challenges. At the heart of this transformation is a renewed effort to support customers and employees in new ways — a fresh take on meeting the evolving expectations of...

Reports

3 min read

The last two years have seen a dramatic shift in the British public’s expectations of how, when, and where they expect to work.According to official data from the Office for National Statistics, hybrid working is popular with 85% of those who worked from home during the...

Hybrid Work

Flexible Solutions are the Key to Deliver the Total Experience

5 min read

It’s hard to believe how different the business world looks today. QR codes have replaced hand-held menus. Visits to the vet consist of parking-lot waiting rooms and car-side visits. Children and pets are a fixture in video meetings, and finally, offices are reopening with...

Rooms & Workspaces

5 min read

Ah, the office — how absence has made the heart grow fonder! As people make their way from the home office back to the actual office, some of us might need a little refresher on how to actually work there.So we’ve put together a few reminders on how to get back into the...

Customer Stories

Zoom powers Ireland's hybrid work vision

3 min read

Successive Irish governments have struggled to address concerns that opportunities in Ireland are overly concentrated in its capital, Dublin, at the expense of rural and regional communities. However, the widespread adoption of video communication platforms like Zoom since...

Company News

6 min read

With the opening of our Denver, Sydney, and Amsterdam offices, as well as our San Jose headquarters, we’re so excited to welcome our employees back to the office and see how they interact in these newly redesigned spaces. As many continue to develop and adjust their return...

Thought Leadership

5 min read

Organizations across the world are adapting to meet the needs of employees and address modern challenges, and many have been experimenting with new ways of working (including Zoom!).This shift to new ways of working offers opportunities for enhanced flexibility and...

Thought Leadership

5 min read

With the two-year mark of the COVID-19 pandemic approaching, so too is the two-year anniversary of working from home for employees across many different sectors. While the pandemic continues to unfold, companies are fine-tuning their return-to-work plans, with many opting...

How-to

3 min read

As organizations around the world adjust to new work models where employees have the opportunity to work from both the office and remote locations, “hot desking” has become increasingly popular. This resource management concept enables employees to reserve workspace...

Education

How a Flexible Work Environment Can Support Educators — and Help Address Faculty Burnout

5 min read

Long hours on campus attending faculty meetings, holding office hours, conducting research, and planning lessons — all in addition to time spent in the classroom — have contributed to stress and overwork for educators, making faculty burnout a common topic of concern even...

Life at Zoom

For the Next Phase of Work, Zoomies Get to Choose Their Workstyle

7 min read

Today we’re hosting our Work Transformation Summit, a half-day virtual event designed to provide you and your organization with meaningful strategies, creative approaches, and innovative solutions for redefining work. In the spirit of promoting a healthy discourse related...

Company News

Zoom’s Work Transformation Summit on Jan. 19: Fresh Approaches for Moving Forward

3 min read

These past two years have undoubtedly reshaped work. More specifically, these past two years — shuffling between remote, in-person, and hybrid work scenarios — reshaped what employees expect out of their jobs, how they want to work, and what the office means to them....

Thought Leadership

5 min read

While the pandemic highlighted the importance of the employee experience, the “Great Resignation” has only catalyzed it. As millions of burned-out and dissatisfied workers quit their jobs in search of purpose and passion, it’s drummed up an important question: when did work...

Thought Leadership

5 min read

The world of work changes by the day. Workers and leaders alike have to remain on their toes, as they constantly adjust and upskill the ways they communicate and collaborate together in an ever-evolving world. To keep pace with the demands of this new reality, meetings...

Government

4 min read

While the onset of widespread remote work was novel for a traditionally in-office federal workforce, the experience proved that virtual government work is not only possible, it may even be preferred. Whether you are commuting into Washington D.C. every day or sitting in the...

Zoom Workplace

How ‘Video On’ Positively Impacts You, Your Teams, and Your Business

3 min read

With the abrupt shift from in-person to remote and hybrid work in the last two years, organizations used video communication software to adapt quickly and make collaboration seamless for distributed teams. Such tools have both audio and video capabilities, allowing...

Rooms & Workspaces

3 min read

When many of us switched to working from home, we became accustomed to getting a clear view of everyone’s faces in Zoom Gallery View. The hybrid work environment, with employees hosting meetings in office conference rooms while others attend from home, complicates the...

Government

3 min read

The COVID-19 pandemic forced us all to change the way we work and go about our daily lives, and for elected public figures in many countries, this was no different.Under the radar, a quiet technological revolution has been taking place in council chambers and assembly rooms...

Integrations

5 min read

As we approach the end of 2021, organizations across the globe are preparing their teams for the hybrid workspace. Managing both in-office and remote employees presents unique challenges to companies as they strive to equip their teams for success.As Zoom considers this...

Financial Services

3 min read

Digital collaboration used to be a novelty for the financial services industry. Known for its traditional office culture and paper-based processes, the industry suddenly had to find a new pace for change when it was tasked with operationalizing widespread remote work and...

Thought Leadership

5 min read

At our FY22 Growth Summit, our yearly opportunity to come together with our internal revenue team for reflection, celebration and education, I had the exciting opportunity to speak with Adam Grant, a renowned organizational psychologist who is changing the way we think...

Zoom Workplace

3 min read

A sense of belonging and community is critical to building effective teams and a thriving company culture. But as workers become increasingly dispersed between remote workspaces and offices, staying connected with employees and creating the strong connections that enable...

Thought Leadership

5 min read

As Europe’s pandemic response evolves, many business leaders have begun implementing a hybrid work model. This approach offers employees the ability to work remotely, in the office, or both, enabling greater operational flexibility, access to a global talent pool, and...

Meeting & Chat

8 min read

Organizations around the world are transforming their operations to meet the needs of a hybrid workforce and ensure that all employees can enjoy the same resources, whether they are on-site or remote. This includes offering a completely digital onboarding process for new...

Meeting & Chat

5 min read

Quick, effective communication is critical to success and productivity, especially for hybrid organizations, and it’s why more businesses rely on a cloud chat solution. With the ability to send screenshots, documents, and files, as well as launch video and phone calls at...

How-to

2 min read

You don’t get many opportunities to inform, engage, and connect with your entire workforce at the same time, so it’s important to make the most of your virtual all-hands meetings. Here at Zoom, we strive to produce bi-monthly all-hands events that engage and excite our own...

Life at Zoom

4 min read

Many are wondering what’s next for a workforce that’s successfully operated from home since the early days of 2020. Leaders everywhere are examining if and how they should have their employees return to a physical office. But what's the right way to address such a...

Rooms & Workspaces

3 min read

As employees return to the office, how do you ensure your workspaces help them feel connected with their remote counterparts while ensuring these remote employees enjoy an equitable communications experience? With Zoom Rooms!Our latest updates to our Zoom Rooms solution...

Rooms & Workspaces

5 min read

One of the cool things about whiteboarding is the magic that can happen through collaboration. As more of our work meetings and school classes mix in-person and virtual participants, real-time collaboration isn’t always as seamless for everyone.Zoom’s whiteboarding feature...

Zoom Workplace

6 min read

The world of work is changing. In the past, organizations have traditionally followed one of two work models: in-office where everyone is in the office every day, or remote, where employees work in off-site locations that are located wherever they are. However, recent...

Thought Leadership

4 min read

As the world continues to evolve and the hybrid workforce becomes a reality, understanding what motivates employees and co-workers is more important than ever before. At Zoom, we want to help everyone learn how they can achieve seamless collaboration and better ways of...

Reports

A Hybrid Future: New Survey Shows What Areas of Virtual Life Are Here to Stay

2 min read

For more than a year, we’ve turned to video conferencing because, let’s face it, if we wanted to meet with our friends, family, and colleagues, video was our only option. But now that we’ve experienced pretty much everything virtually, how big of a role will video play in...

Rooms & Workspaces

2 min read

We’ve seen a lot over the last year with significant changes to the way we work, learn, communicate, and socialize. With such a rapidly changing world, it’s more important than ever that we increase our adaptability and flexibility while expanding our capabilities....

Reports

5 min read

Over the past year, the world of work has changed dramatically as organizations across the world were forced to rethink their operations in the face of the COVID-19 pandemic. This change prompted businesses to employ new strategies and tools to continue serving customers...

Reports

6 min read

As both a global health crisis and a resulting economic recession, the COVID-19 pandemic forced us all to find new ways to function in order to keep the public safe. Many turned to collaboration technology for continuity — video communications were suddenly our lifeline to...

Thought Leadership

5 min read

When Zoom’s CEO, Eric S. Yuan, talked about building forward with confidence after the COVID-19 pandemic upended everything we thought we knew about the workplace, those of us in Human Resources (HR) listened intently to the three pillars — talent, transformation, and trust...

Security & Privacy

4 min read

While last year was characterized by a collective, sudden shift to a remote workforce, 2021 is poised to become the year of the hybrid work model. As some employees return to work safely, others may remain home, or a mix of both. While this hybrid workforce creates...

Rooms & Workspaces

6 min read

Many organizations will likely take a gradual, phased approach to bringing employees back to the office full time. When this happens, IT leaders and line-of-business managers will then face the challenge of supporting in-office and remote workers simultaneously.Businesses...

Thought Leadership

Why Your Organization Should Embrace Digital Transformation 2.0

4 min read

This post is part of our series from Zoom’s Office of the CIO, a global strategy group focused on the communications challenges and opportunities facing CIOs and other enterprise technology leaders.As we come upon a year of working in full-remote or hybrid work...

Rooms & Workspaces

New From Zoom: Zoom Rooms Enhancements for Hybrid Workforces

4 min read

Our Zoom Rooms meeting room solutions make it easy to host, join, and engage in video meetings with the tap of a button, no matter where your workspace is. We’re excited to announce some enhancements that make that tap even more powerful.Whether planning a safe return to...

Rooms & Workspaces

7 min read

Around the world we are in different stages of addressing COVID-19, with many still working from home while others are reopening or using a hybrid work model. No matter where they are in the process, all businesses want to keep their employees and clients safe. The...

Phone System

5 min read

Zoom recently released Zoom Phone, a modern cloud phone system that can make and receive calls right from the Zoom platform, and we’re quickly rolling it out to the world! After successful in-market beta testing, Zoom Phone is now generally available in Australia and the...

Rooms & Workspaces

Zoom Rooms Are Now More Intelligent and Collaborative Than Ever

5 min read

Since the start of 2019, Zoom Rooms, a conference room solution with an “it just works” reputation, has had over 60 enhancements rolled out. Zoom Rooms customers reap the benefits of Zoom’s high velocity of product development, which is rooted in three pillars: simplicity,...

Reports

Owl Labs Study: Zoom is 20% More Effective at Improving Connectedness

There is a shift in the workplace. According to the State of the Remote Work, 52% of employees work from home at least once per week.There’s an obvious uptick in employees’ expectation for flexibility, and with that comes a change in the tools and services we need for...

More on "Hybrid Work"

65+ chatbot statistics for customer service teams in 2025

12 must-know hybrid work trends in 2026

What is hybrid work, and how do workplaces benefit?

24+ hybrid work statistics for the evolving workplace

What is hot desking? Types, benefits, and how to make it work

How to build your best hybrid work environment with Zoom

4 ways to bring technology into your employee engagement strategies

From Workspace Reservation to Visitor Management: How today’s hybrid employees work with Zoom

3 things we learned from the UK Hybrid Work Commission - and what it could mean for your business

Conference rooms aren’t dead, they’re actually now more inclusive in the hybrid age

5 tips for updating your office with hybrid workplace technology

12 Zoom platform hybrid work features you may be missing out on

Celebrating our furry friends: how pets help us create a better working environment

Zoom receives Unified License with Access from the Government of India: what this means for our customers

Zoom on Zoom: how we do hybrid work

From Start-Up to Unicorn: Six reasons why Zoom One is perfect for growing your business

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

Upgrade your conference room experience with new layouts for Zoom Rooms

How APAC Leaders Are Ushering in the Next Generation of Work

Zoom Enterprise Customers Share Their Learnings About Hybrid Work

Expert Resources to Help You Reimagine and Reshape Modern Work

Zoom’s July Work Transformation Summit: Working Toward a Smarter Hybrid Model

Work(space) Transformation Summit: Building a Smarter Hybrid Office

Adopting a Transformative Mindset in the New Era of Flexible Work

10 Policy Ideas to Help the UK Seize on Its “Hybrid Working Potential”

Flexible Solutions are the Key to Deliver the Total Experience

Remember the Office? Here’s a Refresher on How to Work There

How Zoom is Driving Rural and Regional Development in Ireland Through Co-Working Hubs

Zoom HQ is Open! Here Are 5 Ways We’re Rethinking Our Office Workspaces to Foster Connection

Chief People Officers Share Insights on Preparing Employees for Workspace Transformation

The Future of Work, Revisited: Employees Want Even More Flexibility in Where They Work

Take the Guesswork Out of Office Space with Zoom’s Workspace Reservation

How a Flexible Work Environment Can Support Educators — and Help Address Faculty Burnout

For the Next Phase of Work, Zoomies Get to Choose Their Workstyle

Zoom’s Work Transformation Summit on Jan. 19: Fresh Approaches for Moving Forward

Now Entering the Era of Flexibility

Experts Discuss Leadership Tactics, Building Connections, Sparking Ideas, and More in the Era of Hybrid Work

The Makings of a Modern Federal Workspace

How ‘Video On’ Positively Impacts You, Your Teams, and Your Business

All You Need to Know About Smart Gallery and Why It’s Changing Hybrid Meetings

How Hybrid Work Models Are Expanding Government Participation in Ireland

Valuable Integrations for the Hybrid Workspace

Financial Services CIOs Speak to Embracing New Ways of Working

Organizational Psychologist Adam Grant Shares Insights for Succeeding in Hybrid Environments

Ways to Maintain Your Company Culture with a Hybrid Workforce via Zoom Chat

The Hybrid Work Toolkit: How European Leaders Can Improve Employee Experience

10 Ways to Make Virtual and Hybrid Onboarding a Success

Best Practices for Using Chat in Your Organization

How to Deliver an Engaging Virtual All-Hands Meeting

How Zoom Is Approaching Our Next Phase of Work

Preparing Workspaces for the Hybrid Workforce: New Zoom Rooms Updates

Zoom Rooms Whiteboard Solutions For Hybrid Work and Learning

Preparing Your Organization for the Shift to Hybrid Work

Understanding These 'Four Tendencies' Could Help You Collaborate Better With Colleagues

A Hybrid Future: New Survey Shows What Areas of Virtual Life Are Here to Stay

The Importance Of Interop In Today’s New World

New Survey: What People Really Think about Hybrid Work

A Story of Agility and Innovation: Findings from the Impact of Video Communications During COVID-19 Report

Enabling the ‘Everywhere Workforce’ with Flexible Work Options

4 Tips to Secure the Hybrid Workforce in 2021

Zoom Rooms Updates for the Hybrid Workforce and Office Re-Entry

Why Your Organization Should Embrace Digital Transformation 2.0

New From Zoom: Zoom Rooms Enhancements for Hybrid Workforces

New From Zoom: Enhancements to Help Customers Re-Enter the Office & Enable Hybrid Workforces

10 Things to Know About Zoom Phone’s Launch in the UK, Australia

Zoom Rooms Are Now More Intelligent and Collaborative Than Ever

Owl Labs Study: Zoom is 20% More Effective at Improving Connectedness