10 Things to Know About Zoom Phone’s Launch in the UK, Australia

Zoom recently released Zoom Phone, a modern cloud phone system that can make and receive calls right from the Zoom platform, and we’re quickly rolling it out to the world! After successful in-market beta testing, Zoom Phone is now generally available in Australia and the United Kingdom. The feedback was overwhelmingly positive from users in these markets, and our Australia and UK customers can now enjoy all the same features as Zoom Phone’s North American customers. With Zoom Phone, we’ve elevated the traditional voice experience by delivering an adaptive solution that scales for customers in SMB to enterprise organizations. But perhaps most importantly, Zoom Phone delivers on our promise to bring your organization a frictionless communications experience. Our goal is to enable Zoom customers all over the world to work how, where, and when they choose, and the Zoom Phone offering means all of your critical business communications — video, voice, and messaging — are available on a single, innovative platform. Here are 10 frequently asked questions from our customers about Zoom Phone and some information that will help our great clients in the UK and Australia get the most out of their VoIP cloud phone system. 

We support Windows/macOS for desktop and iOS/Android for mobile devices. It’s the same app you use for Zoom Meetings and Team Chat. We also support a number of traditional Poly, Yealink, and Cisco telephone devices. Here is a complete list of supported devices.

Zoom Phone is an add-on to your current Zoom Meetings services. Unlimited and metered calling plans are available in the United Kingdom and Australia. Below is a list of the calling plans available:

• Metered calling: All external calls are charged on a per-minute basis
• Unlimited calling for the UK: Unlimited calling to landlines and mobiles within the United Kingdom and the Republic of Ireland. International calls are charged at a metered rate.
• Unlimited calling for Australia: Unlimited calling to landlines and mobiles within Australia and New Zealand. International calls are charged at a metered rate.

Both metered and unlimited calling plans include unlimited extension-to-extension calling. For more information, please visit our Plans and Pricing page.

The great thing about Zoom Phone is its connectivity flexibility. You can ditch your PSTN for the Zoom cloud or you can embrace a hybrid work model with the Bring Your Own Carrier (BYOC) approach. The BYOC option lets you use your current PSTN service provider to power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud. This approach helps limit risk in porting large volumes of numbers, avoid early-termination fees of a current contract, and maintain discounted call rates. You can certainly migrate to Zoom Phone Calling Plans over time, but with BYOC, you don’t have to go all-in on a VoIP solution right away and risk disruption from an abrupt carrier migration.

If you’d like to learn more about Zoom Phone and the benefits of a video-first unified communications platform, sign up for a 1-on-1 customized demo with a Zoom Phone product specialist today.