The latest from the Zoom blog

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.