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view: AI in financial services: Banking on the power of AI agents in customer experience CX 5 min read AI in financial services: Banking on the power of AI agents in customer experience Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results. Read More
view: CX in action: Turning customers into fans the MLB™ way How-to 4 min read CX in action: Turning customers into fans the MLB™ way MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service. Read More
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view: Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies Company News 3 min read Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses. Read More
view: The new ROI of collaboration platforms Collaboration The new ROI of collaboration platforms From cost and consolidation to adoption and outcomes Read More