view: In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience? CX 4 min read In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience? Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience. Read More
view: Measuring what matters to make every call, app, and AI interaction dependable AI Companion Measuring what matters to make every call, app, and AI interaction dependable Read how dependable performance turns everyday communication into effortless connection. Read More
view: Tips for a perfect professional voicemail greeting (+ 30 real examples) Phone System 8 min read Tips for a perfect professional voicemail greeting (+ 30 real examples) Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario. Read More
view: Zoom surges ahead: Discover why IDC MarketScape 2025 puts it in the leader quadrant Insights & Trends 5 min read Zoom surges ahead: Discover why IDC MarketScape 2025 puts it in the leader quadrant Zoom has been named a Leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) 2025 Vendor Assessment. Discover why Zoom was recognized. Read More
view: Top 12 conference room technologies and trends for modern workspaces Rooms & Workspaces 12 min read Top 12 conference room technologies and trends for modern workspaces Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup. Read More
view: Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace Company News 4 min read Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations. Read More
view: 9 free task tracker templates to manage daily to-dos Zoom Workplace 15 min read 9 free task tracker templates to manage daily to-dos Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates. Read More
view: AI in financial services: Banking on the power of AI agents in customer experience CX 5 min read AI in financial services: Banking on the power of AI agents in customer experience Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results. Read More
view: CX in action: Turning customers into fans the MLB™ way How-to 4 min read CX in action: Turning customers into fans the MLB™ way MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service. Read More