The latest insights on how the world connects

Leveraging agentic AI to power the next evolution of Zoom

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better.

5 min read

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

4 min read

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

AI Companion

Smiling woman sitting in front of a laptop in an office

8 min read

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

7 min read

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

Virtual Agent

Zoom on Zoom: How we’re reinventing customer experience from the inside out

6 min read

We use our own Zoom AI chatbot and experience a 97% self-service rate and approximately $20 million in cost savings each month. Find out how.

Customer experience trends 2025: Six analysts share their predictions

5 min read

Six industry experts share their predictions for the top customer experience trends 2025 including AI-driven personalization, proactive outreach, and agent upskilling.

10 AI technology trends that will shape the New Year

3 min read

Zoom executives predict how AI technology will impact 2025 with these 10 trends. See what's ahead in the new year.

How can AI help increase revenue and efficiency during customer service interactions?

4 min read

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

AI in call centers: 6 use cases for any business

11 min read

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

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The latest from the Zoom blog

Leveraging agentic AI to power the next evolution of Zoom

Fighting shadow AI with Zoom: AI governance that works for your company

Frost & Sullivan: Is AI in customer service the missing link to lasting brand loyalty?

How an AI note-taker helps you save time and stay focused

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

Zoom on Zoom: How we’re reinventing customer experience from the inside out

Customer experience trends 2025: Six analysts share their predictions

10 AI technology trends that will shape the New Year

How can AI help increase revenue and efficiency during customer service interactions?

AI in call centers: 6 use cases for any business

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Leveraging agentic AI to power the next evolution of Zoom

Fighting shadow AI with Zoom: AI governance that works for your company

Frost & Sullivan: Is AI in customer service the missing link to lasting brand loyalty?

How an AI note-taker helps you save time and stay focused

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

Zoom on Zoom: How we’re reinventing customer experience from the inside out

Customer experience trends 2025: Six analysts share their predictions

10 AI technology trends that will shape the New Year

How can AI help increase revenue and efficiency during customer service interactions?

AI in call centers: 6 use cases for any business

See the latest Zoom innovations you don’t want to miss

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