The latest from the Zoom blog

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

Get more accurate and more customizable captions in your next Zoom meeting. 

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.