Now’s the time to move to the cloud

Don’t get left behind. Discover how you can experience new efficiencies and cost savings when you migrate your legacy Avaya phone and contact center to the cloud.

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Zoom Avaya

Discover the cloud difference

The workplace has evolved. So, shouldn’t your technology? Our native cloud phone and contact center solutions make it easy to collaborate from anywhere through a single, intuitive platform that integrates with your favorite business applications.

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    Lower costs

    Say goodbye to expensive hardware and maintenance burdens. Instead, streamline costs with one provider and platform for your communications and collaboration needs.

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    Scalable solutions

    Our flexible and agile cloud phone and contact center grow with you as your business evolves, without the limitations of an on-prem solution.

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    Hybrid-work friendly 

    Born in the cloud, Zoom Phone and Zoom Contact Center were built for remote and hybrid employees to be productive at home or in the office.

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Built for the modern workforce

When legacy PBX solutions like Avaya near end of life, it can be challenging to find resources to manage an aging phone system. Today’s administrators appreciate a cloud phone system that supports a remote workforce and modernizes communications.

Not sure where to start? Read our extensive guide and learn how to future-proof your business by migrating an on-premises PBX to the cloud.

Why migrate from Avaya to Zoom?

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    Innovation at scale

    Voice-first, on-prem solutions don’t easily support a modern, omnichannel customer experience. Zoom is built in the cloud to help support your business by combining video, phone, chat, contact center, and AI-powered self-service into one secure client and IT admin portal.

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    Seamless integrations

    Our modern platform increases agent productivity by combining unified communications (UCaaS) and contact center (CCaaS) capabilities into a single package that streamlines workflows.

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    Easy, intuitive admin experience

    Zoom Phone has zero-touch provisioning and an integrated admin console with feature-rich dashboards for easier ongoing management. Other providers require IT administrators to manage a complex, multi-site admin environment.

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Elevate your customer and employee experience with Zoom Contact Center

Zoom Contact Center and Zoom Virtual Agent replace expensive on-prem hardware with a secure, hybrid-friendly cloud solution that delights users by bringing UC, AI chatbot, and cloud contact center operations under one roof.

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    Video-optimized, high-touch engagements

    Omnichannel support gives customers the freedom to connect over video, voice, chat, and SMS, while our unique video waiting room experience delivers relevant content to customers until an agent is available.

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    Intelligent AI chatbot delivers 24/7 self-service

    Zoom Virtual Agent delivers intelligent, personalized support 24/7 to reduce call volume and help boost your team’s productivity. It can also improve key call metrics like average wait, handle, and response times.

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    Sync your favorite tools, apps, and devices

    Our cloud-based phone and contact center are compatible with mobile devices, softphones, and other telephony systems. They also layer onto Zoom’s unified communications platform, popular business tools, leading help desk software, and CRMs.

It’s time to move to the cloud

Whether you’re looking to expand your contact center to the cloud or upgrade your Avaya legacy phone solution, we can help. Discover how Zoom can elevate your employee and customer experience with our unified cloud communications and collaboration platform.

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