Product | Zoom Blog

The AI-Augmented Seller: How the best revenue teams will win in 2027

Discover how AI-augmented sellers are rewriting the revenue playbook by offloading the mechanical and elevating the human to close more deals in 2027.

CX

CX Insights just got smarter. Here's the difference you'll actually feel.

7 min read

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

CX

12 min read

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

Webinars & Events

How to improve webinar attendance in 2026

7 min read

Webinar attendance dropping? Discover 4 data-backed findings from Zoom's 2026 report and learn how to close the gap between registrants and show-ups.

CX

How we read the 2026 Gartner Voice of Customer for CCaaS

6 min read

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

Zoom Workplace

Live voice translation in Zoom: just talk, we'll handle the rest

Real-time audio translation for Zoom Meetings makes multilingual collaboration as simple as clicking a button.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

CX

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

12 min read

See how Zoom Virtual Agent automates contact center conversations end to end — 98% chat containment, intelligent escalation, and a knowledge base that fixes itself.

Webinars & Events

What is virtual training? A complete guide to online learning in 2026

7 min read

Learn what virtual training is, its key benefits, proven best practices, and how to choose the right platform to deliver engaging, scalable online learning.

More on "Product"

The AI-Augmented Seller: How the best revenue teams will win in 2027

CX Insights just got smarter. Here's the difference you'll actually feel.

From deflection to resolution: A new standard for enterprise CX

How to improve webinar attendance in 2026

How we read the 2026 Gartner Voice of Customer for CCaaS

Live voice translation in Zoom: just talk, we'll handle the rest

AI receptionist use cases: How 8 industries never miss a call

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

What is virtual training? A complete guide to online learning in 2026