Product | Zoom Blog

How AI use in webinars builds a program that compounds

Learn how AI transforms webinar programs into repeatable systems. Get data-backed strategies for registration, engagement, and post-event repurposing from Zoom's Webinar Audience Behavior Report

Zoom Webinars

How to run a webinar: your during-event strategy guide

7 min read

Your live execution strategy determines whether attendees stay engaged, convert, and come back, or quietly drop off mid-session.

ZoomMate

7 min read

Read more about the 2026 Gartner® Magic Quadrant™ for Enterprise AI Assistants and Zoom's recognition among enterprise AI assistant providers.

Contact Center

18 min read

How modern AI voice agents can replace rigid IVR menus with natural conversations that resolve issues faster and free your team to do your best work.

Phone System

10 min read

Learn what a VoIP caller is, how VoIP caller ID works, and why small businesses are switching to cloud phone systems like Zoom Phone.

Phone System

9 min read

An AI phone agent can answer calls, books appointments, and route customers 24/7. Learn how it works and what to look for in a solution.

Achievements

7 min read

Zoom is a Leader in the IDC MarketScape for Unified Revenue Orchestration 2026. Here's what that means for AI-powered sales tech.

Product

Phone calls are a business intelligence blind spot

7 min read

Your rep hangs up and the conversation just...vanishes

Product

Voice infrastructure that only connects calls is leaving intelligence on the table

7 min read

Reliability is solved. Productivity isn't.

Zoom Workplace

AI that only sees one platform is guessing about the rest

7 min read

Work happens everywhere. Intelligence that can't follow it across platforms will always be incomplete.

Phone System

7 min read

Business phone costs range from $10 to $65+/user/mo. Learn what drives pricing, common add-on charges to watch, and how Zoom Phone can help you get more value.

Phone System

How much does VoIP cost? A small business pricing guide

8 min read

VoIP can cost $10–$40/user/month for many small businesses. Learn what drives pricing, what to watch for, and how to calculate your total cost.

Contact Center

How Zoom earned its place among EMEA's top CX platforms

11 min read

Zoom is recognized in the 2026 Frost & Sullivan Frost Radar for EMEA CX platforms. Here's the story of how we built a CX practice from scratch, and what it means for you.

Phone System

What is a virtual call? How it works and how your business can benefit

8 min read

Virtual calls let you call over the internet — no landlines needed. Learn how they work, their benefits for small businesses, and how to get started.

Phone System

What is a SIP phone? How it works and why businesses are switching

9 min read

A SIP phone lets your business make calls over the internet — more features, lower costs. Learn how SIP phones work and why cloud is the smarter choice.

CX

8 min read

Deployment is just step one. See how top CX teams can use AI-powered feedback loops to uncover what's working, fix what's not, and drive real business results.

Phone System

What is telephony? A guide for small businesses

6 min read

Learn what telephony is, the types that exist today, and how cloud telephony helps small businesses stay responsive and connected.

Phone System

What is a VoIP number? A guide for small businesses

7 min read

Learn what a VoIP number is, how it works, and why small businesses are switching from landlines to flexible, affordable VoIP phone numbers.

Phone System

What is cloud telephony? A guide for small businesses

7 min read

Cloud telephony replaces legacy phone systems with internet calling. Learn how it works, its benefits for SMBs, and how to find the right choice for your business.

Webinars & Events

How to promote a webinar: your pre-event strategy guide

10 min read

Learn how to promote a webinar with data-backed strategies from Zoom's analysis of 9M+ sessions. Discover the best timing, format names, registration page tips, and reminder tactics to boost attendance.

CX

Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

7 min read

Zoom was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026. See what this means for CX leaders evaluating AI-powered contact center solutions.

ZoomMate

Set it up before you go. Thank yourself when you're back.

Because "I'll deal with it when I get back" is not a plan.

Meeting & Chat

Your AI takes great notes. Does it do anything else?

Meeting intelligence is only valuable if something happens after the meeting ends.

Zoom Workplace

5 best practices to make collaboration finally click

Having the right tools is the easy part. Getting them to work together, and getting people to actually use them, is where most strategies stall.

CX

How to reduce contact center agent burnout with AI in 2026

8 min read

How AI-powered tools can help contact center managers reduce agent burnout, improve retention, and deliver better customer outcomes.

Achievements

5 min read

Read more about the 2026 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

Webinars & Events

The new rules of virtual event strategy in 2026

6 min read

Discover 3 data-backed rules for high-performing virtual events from Zoom's 1,000-attendee research and Forrester insights. Build webinar programs that grow.

Virtual Agent

Multilingual AI receptionist: Serve every caller in their language

5 min read

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Small Business

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

5 min read

Three things happened when these teams stopped taking notes.

Phone System

Calls generate context, feed AI, and can now connect to the rest of your workflow. If your phone system isn't doing that, it may be underperforming.

Zoom Revenue Accelerator

The AI-Augmented Seller: How the best revenue teams will win in 2027

4 min read

Discover how AI-augmented sellers are rewriting the revenue playbook by offloading the mechanical and elevating the human to close more deals in 2027.

CX

CX Insights just got smarter. Here's the difference you'll actually feel.

7 min read

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

CX

12 min read

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

Webinars & Events

How to improve webinar attendance in 2026

7 min read

Webinar attendance dropping? Discover 4 data-backed findings from Zoom's 2026 report and learn how to close the gap between registrants and show-ups.

CX

How we read the 2026 Gartner Voice of Customer for CCaaS

6 min read

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

Zoom Workplace

Live voice translation in Zoom: just talk, we'll handle the rest

Real-time audio translation for Zoom Meetings makes multilingual collaboration as simple as clicking a button.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

CX

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

12 min read

See how Zoom Virtual Agent automates contact center conversations end to end — 98% chat containment, intelligent escalation, and a knowledge base that fixes itself.

Webinars & Events

What is virtual training? A complete guide to online learning in 2026

7 min read

Learn what virtual training is, its key benefits, proven best practices, and how to choose the right platform to deliver engaging, scalable online learning.

Sales

What is cold calling? A complete guide for small businesses

7 min read

Learn what cold calling is, why it still works in 2026, and how small businesses can use effective techniques and modern tools like Zoom Phone to book more meetings.

Phone System

What is call queuing? A complete guide for small businesses

7 min read

Learn what call queuing is, how it works, and how small businesses can use call queues to reduce missed calls, improve customer experience, and manage high call volumes with Zoom Phone.

CX

6 min read

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

CX

What AI virtual agents are actually delivering for contact centers in 2026

8 min read

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

Zoom Workplace

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

Meeting & Chat

4 min read

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

CX

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

4 min read

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

CX

What is workforce management? A 2026 guide for contact center managers

9 min read

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

CX

Call center automation: A 2026 guide for CX and operations leaders

8 min read

How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.

Webinars & Events

Event Live Streaming — Broadcast Your Events to the World with Zoom

4 min read

Zoom’s event livestreaming lets you broadcast virtual and hybrid events to audiences across platforms. Deliver professional, high-quality streams.

Webinars & Events

What is audience engagement? A complete guide for marketers

5 min read

Audience engagement is the level of interaction, connection, and emotional investment people have with your brand, content, or message.

Phone System

What is call management software? A complete guide for small businesses

6 min read

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

Phone System

What is WiFi calling? A complete guide for small businesses

6 min read

Learn what WiFi calling is, how it works, and how it compares to VoIP. Discover why Zoom Phone is trusted for reliable calling.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

Webinars & Events

Why marketing teams trust Zoom for their most important virtual events

6 min read

Discover why Zoom was named a Leader in The Forrester Wave™: Virtual Events Management Platforms, Q2 2026 — with above‑average customer feedback. Learn how Zoom Events and Webinars deliver reliability, scalability, and AI‑powered productivity for your most important virtual events.

How-to

5 min read

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

CX

Customer experience analytics: A practical guide for contact center managers

11 min read

How contact center managers use real-time and historical data to react less and start leading more.

CX

Omnichannel customer experience: the complete guide for CX leaders (2026)

9 min read

How CX leaders can unify channels, reduce friction, and build the kind of customer experiences that can drive lasting loyalty.

Webinars & Events

Zoom on Zoom: how Marketing Remix was built on Zoom Events (2026)

4 min read

How Zoom's marketing team planned, hosted, and extended a global, multi-regional virtual event, built entirely on Zoom Webinars and Events.

Company News

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.

Zoom Workplace

Your employees already picked an AI note-taker. IT wasn't invited.

The meeting data problem is hiding in plain sight, fragmenting across ungoverned tools faster than most organizations realize. Here's what IT teams need to know now.

Phone System