More on "Product"

How to run a webinar: your during-event strategy guide

Your live execution strategy determines whether attendees stay engaged, convert, and come back, or quietly drop off mid-session.

ZoomMate

Read more about the 2026 Gartner® Magic Quadrant™ for Enterprise AI Assistants and Zoom's recognition among enterprise AI assistant providers.

18 min read

How modern AI voice agents can replace rigid IVR menus with natural conversations that resolve issues faster and free your team to do your best work.

Learn what a VoIP caller is, how VoIP caller ID works, and why small businesses are switching to cloud phone systems like Zoom Phone.

An AI phone agent can answer calls, books appointments, and route customers 24/7. Learn how it works and what to look for in a solution.

Achievements

Zoom is a Leader in the IDC MarketScape for Unified Revenue Orchestration 2026. Here's what that means for AI-powered sales tech.

Phone calls are a business intelligence blind spot

Your rep hangs up and the conversation just...vanishes

Voice infrastructure that only connects calls is leaving intelligence on the table

Reliability is solved. Productivity isn't.

AI that only sees one platform is guessing about the rest

Work happens everywhere. Intelligence that can't follow it across platforms will always be incomplete.

Business phone costs range from $10 to $65+/user/mo. Learn what drives pricing, common add-on charges to watch, and how Zoom Phone can help you get more value.

How much does VoIP cost? A small business pricing guide

VoIP can cost $10–$40/user/month for many small businesses. Learn what drives pricing, what to watch for, and how to calculate your total cost.

How Zoom earned its place among EMEA's top CX platforms

Zoom is recognized in the 2026 Frost & Sullivan Frost Radar for EMEA CX platforms. Here's the story of how we built a CX practice from scratch, and what it means for you.

What is a virtual call? How it works and how your business can benefit

Virtual calls let you call over the internet — no landlines needed. Learn how they work, their benefits for small businesses, and how to get started.

What is a SIP phone? How it works and why businesses are switching

A SIP phone lets your business make calls over the internet — more features, lower costs. Learn how SIP phones work and why cloud is the smarter choice.

Deployment is just step one. See how top CX teams can use AI-powered feedback loops to uncover what's working, fix what's not, and drive real business results.

What is telephony? A guide for small businesses

Learn what telephony is, the types that exist today, and how cloud telephony helps small businesses stay responsive and connected.

What is a VoIP number? A guide for small businesses

Learn what a VoIP number is, how it works, and why small businesses are switching from landlines to flexible, affordable VoIP phone numbers.

What is cloud telephony? A guide for small businesses

Cloud telephony replaces legacy phone systems with internet calling. Learn how it works, its benefits for SMBs, and how to find the right choice for your business.

How to promote a webinar: your pre-event strategy guide

Learn how to promote a webinar with data-backed strategies from Zoom's analysis of 9M+ sessions. Discover the best timing, format names, registration page tips, and reminder tactics to boost attendance.

Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

Zoom was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026. See what this means for CX leaders evaluating AI-powered contact center solutions.

ZoomMate

Set it up before you go. Thank yourself when you're back.

Because "I'll deal with it when I get back" is not a plan.

Your AI takes great notes. Does it do anything else?

Meeting intelligence is only valuable if something happens after the meeting ends.

5 best practices to make collaboration finally click

Having the right tools is the easy part. Getting them to work together, and getting people to actually use them, is where most strategies stall.

How to reduce contact center agent burnout with AI in 2026

How AI-powered tools can help contact center managers reduce agent burnout, improve retention, and deliver better customer outcomes.

Achievements

Read more about the 2026 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

The new rules of virtual event strategy in 2026

Discover 3 data-backed rules for high-performing virtual events from Zoom's 1,000-attendee research and Forrester insights. Build webinar programs that grow.

Multilingual AI receptionist: Serve every caller in their language

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

Three things happened when these teams stopped taking notes.

Calls generate context, feed AI, and can now connect to the rest of your workflow. If your phone system isn't doing that, it may be underperforming.

The AI-Augmented Seller: How the best revenue teams will win in 2027

Discover how AI-augmented sellers are rewriting the revenue playbook by offloading the mechanical and elevating the human to close more deals in 2027.

CX Insights just got smarter. Here's the difference you'll actually feel.

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

How to improve webinar attendance in 2026

Webinar attendance dropping? Discover 4 data-backed findings from Zoom's 2026 report and learn how to close the gap between registrants and show-ups.

How we read the 2026 Gartner Voice of Customer for CCaaS

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

Live voice translation in Zoom: just talk, we'll handle the rest

Real-time audio translation for Zoom Meetings makes multilingual collaboration as simple as clicking a button.

AI receptionist use cases: How 8 industries never miss a call

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

See how Zoom Virtual Agent automates contact center conversations end to end — 98% chat containment, intelligent escalation, and a knowledge base that fixes itself.

What is virtual training? A complete guide to online learning in 2026

Learn what virtual training is, its key benefits, proven best practices, and how to choose the right platform to deliver engaging, scalable online learning.

Sales

What is cold calling? A complete guide for small businesses

Learn what cold calling is, why it still works in 2026, and how small businesses can use effective techniques and modern tools like Zoom Phone to book more meetings.

What is call queuing? A complete guide for small businesses

Learn what call queuing is, how it works, and how small businesses can use call queues to reduce missed calls, improve customer experience, and manage high call volumes with Zoom Phone.

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

What AI virtual agents are actually delivering for contact centers in 2026

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

What is workforce management? A 2026 guide for contact center managers

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

Call center automation: A 2026 guide for CX and operations leaders

How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.

Event Live Streaming — Broadcast Your Events to the World with Zoom

Zoom’s event livestreaming lets you broadcast virtual and hybrid events to audiences across platforms. Deliver professional, high-quality streams.

What is audience engagement? A complete guide for marketers

Audience engagement is the level of interaction, connection, and emotional investment people have with your brand, content, or message.

What is call management software? A complete guide for small businesses

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

What is WiFi calling? A complete guide for small businesses

Learn what WiFi calling is, how it works, and how it compares to VoIP. Discover why Zoom Phone is trusted for reliable calling.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

Why marketing teams trust Zoom for their most important virtual events

Discover why Zoom was named a Leader in The Forrester Wave™: Virtual Events Management Platforms, Q2 2026 — with above‑average customer feedback. Learn how Zoom Events and Webinars deliver reliability, scalability, and AI‑powered productivity for your most important virtual events.

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Customer experience analytics: A practical guide for contact center managers

How contact center managers use real-time and historical data to react less and start leading more.

Omnichannel customer experience: the complete guide for CX leaders (2026)

How CX leaders can unify channels, reduce friction, and build the kind of customer experiences that can drive lasting loyalty.

Zoom on Zoom: how Marketing Remix was built on Zoom Events (2026)

How Zoom's marketing team planned, hosted, and extended a global, multi-regional virtual event, built entirely on Zoom Webinars and Events.

Company News

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.

Your employees already picked an AI note-taker. IT wasn't invited.

The meeting data problem is hiding in plain sight, fragmenting across ungoverned tools faster than most organizations realize. Here's what IT teams need to know now.

Number porting guide for IT teams: what to know in 2026

Everything IT and telecom managers need to know about porting business phone numbers to a cloud system — without service disruption.

Contact center quality assurance: The complete guide for 2026

How contact center managers can build, scale, and automate quality assurance programs that improve agent performance and customer outcomes.

What is a call center? The 2026 guide for contact center managers

Learn what a call center is, how it works, and how Zoom Contact Center helps managers improve AHT, FCR, and CSAT on one omnichannel platform.

Call center coaching: a 2026 guide for contact center managers

Learn what call center coaching is, how it works, and best practices for contact center managers to improve agent performance with QA-driven insights.

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

ZoomMate: built to finish what your meetings start

ZoomMate is an AI workspace built into Zoom that moves work from conversation to completion through agentic retrieval, orchestration, and creation.

Your guide to getting started with ZoomMate

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Your guide to getting started with Zoom Slides

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Your guide to getting started with Zoom Sheets 2026

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Your guide to getting started with Zoom Paper

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

Hosted contact center: A guide for contact center managers

Learn what a hosted contact center is, key features to look for, and how Zoom Contact Center delivers AI-powered customer experiences with omnichannel support and no on-premise infrastructure.

A multichannel contact center connects every customer channel in one platform. Learn what to look for, how AI changes the equation, and how Zoom CX delivers.

AI chatbot for customer service: a 2026 guide for CX leaders

Learn how AI-powered virtual agents like Zoom Virtual Agent transform contact center support — resolving more, escalating smarter, and keeping context intact.

Chatbot for Enterprises: The Complete Guide for 2026

Discover how enterprise chatbots transform CX in 2026. Learn key features, ROI tips, and how Zoom Virtual Agent powers intelligent self-service at scale.

UCaaS vs. CCaaS: Key differences & how to choose

UCaaS vs. CCaaS: Which cloud solution does your business need? Learn the key differences, benefits, and use cases to optimize your communications in 2026.

Customer journey mapping guide: How to create one + free template

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

Customer Service Management: The Complete Guide for 2026

Customer service management is how modern teams turn every interaction into resolution and loyalty. See the strategy, software, and AI shaping CSM in 2026.

Customer Experience Management: The Complete Guide for 2026

Customer experience management is how leading brands turn every interaction into loyalty. See the strategy, tools, and AI shaping CX in 2026.

Inbound Call Center: definition, benefits, and how AI is transforming customer service

Learn what an inbound call center is, how it works, and how AI-driven tools enhance customer experience, efficiency, and resolution quality.

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Outbound Call Center: modern strategies, tools & best practices

Discover how modern outbound call centers use AI, automation, and omnichannel tools to boost engagement and performance.

Chatbot builder: a 2026 guide for contact center and IT leaders

Learn what a chatbot builder is, how to choose the right one, and how Zoom Virtual Agent helps teams build AI-powered bots that resolve more and escalate better.

AI customer service agents: a 2026 guide for contact center managers

Discover how AI customer service agents are transforming contact centers in 2026. Learn how intelligent automation, natural language understanding, and seamless human handoffs reduce handle time, boost first-contact resolution, and scale support without extra headcount.

Discover how Zoom's Marketing Remix transformed B2B webinar strategy. From building authentic audience connections to leveraging AI for post-event content, learn how virtual events can drive lasting pipeline and become powerful, long-term marketing assets.

Contact Center Automation: How AI Can Transform Every Customer Interaction

Discover how contact center automation powered by AI unifies data, teams, and workflows to deliver faster resolutions and exceptional customer experiences.

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

The CX leader's checklist: Self-service, data, and the humans behind it all

How forward‑thinking teams are using AI to connect data, elevate agents, and deliver experiences that feel more personal, at every touchpoint.

The complete guide to call center coaching + 9 strategies

Master call center coaching with these 9 proven strategies. Learn how to empower agents, improve key KPIs, and deliver elite customer service in 2026.

AI virtual agent: a 2026 guide for contact center managers

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

Learn the key differences between a virtual agent vs chatbot. Discover which AI solution fits your contact center goals with this practical guide.

AI phone assistant: A 2026 guide for contact center managers

How AI phone assistants automate call handling, improve customer experience, and connect your team to the interactions that actually matter.

What is an AI agent? A 2026 guide for contact center managers

How autonomous AI agents are replacing reactive bots and transforming end-to-end resolution in the modern contact center.

What is AI transcription? The 2026 guide for IT decision-makers

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

Phone Extension: The Complete IT Guide for 2026

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

What is an AI companion for work? (2026)

Beyond registrations: how to measure webinar ROI and prove event impact

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Your revenue tech stack is failing your team. Here's the fix.

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

AI that connects conversations, and the people behind them

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Why small retail businesses are missing calls (and how an AI receptionist can help)

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

What is speech analytics and how does it work?

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

Call center voice analytics: Benefits, use cases, and how it works

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

AI in call centers: 6 use cases for any business

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

CCaaS is a cloud-based solution for managing customer interactions, offering scalability and integration without on-premises hardware. Learn more.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

How to start a podcast: A step-by-step guide

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

Never miss a customer: How AI Receptionist is helping small retail businesses

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

From digital clutter to knowledge assets: Rethinking corporate video

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

38 must-know call center metrics and KPIs for 2026

22 min read

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

Call center workforce management: A complete guide

13 min read

Call center workforce management is the process of optimizing how call center workforces operate at scale. Here are our top implementation tips.

Collaboration

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

From reactive to proactive: How AI reshaped our customer experience at Zoom

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Virtual event content doesn't have to be one-and-done. Learn three priorities for turning webinars into revenue-driving assets through strategic repurposing, better metrics, and smarter follow-up.

What's ahead for virtual events: Three priorities that will define success

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

AI in healthcare: Delivering smarter care with a personal feel

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

What I learned from a year of virtual and in-person events

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Making every click, meeting, and chat feel easier

32 VoIP statistics for every business in 2026

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

image of young professionals in an office setting

Discover 69 employee experience statistics that reveal the impact of these changes.

50 essential customer experience statistics for 2026

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI in retail: How AI agents are revolutionizing retail customer service

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Government

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience?

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

people gathered in a conference room with Zoom Rooms technology

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

working professional managing tasks with task tracker templates

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

Collaboration

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

woman sitting in front of a computer screen watching a webinar

Discover 42 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2026.

AI Responsibly: Zoom's Tailored Solutions for Data Governance

With the rise of generative AI, data privacy and residency remain critical. Zoom AI offers flexible data processing options - ZMO, ZM+, and Federated - to support your organization's unique data privacy requirements, local hosting needs, and AI priorities.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

11 ways AI can lighten the load on sales teams

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

Collaboration

two professionals communicating in a business setting

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

What MLB™ and The Shield Companies taught us about connected customer experiences

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

76 customer service survey questions to help you excel at customer satisfaction

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

How to create meaningful connections in virtual environments

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

People in a meeting room looking at a screen for a video conferencing call

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Learn why our three-year journey of AI innovation and customer focus is paying off.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

From call to conversation: Why your phone should do more than just ring

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A man wearing a red shirt talks to someone on the phone.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

19 min read

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

A man talk to someone on a video conference call

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

Your guide to getting started with Zoom Canvas

Get to know Zoom Canvas with AI features — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketer

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Customer service vs. customer support: Key differences

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Company News

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketers

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

A professional at their desk conducting a meeting with colleagues over video conferencing

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

Top 15 contact center solutions for your business [2025]

22 min read

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Make every minute count—how nonprofits can use AI to simplify daily tasks

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

How to turn your CX AI ambitions into reality

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Collaborate like you’re in the same room, even when you’re not

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

From frustration to connection: The new era of agentic AI self-service

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

36 call center statistics to bookmark in 2025

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

8 meeting agenda examples, templates, and how to create your own

Maximize your time with our 8 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Bridge the best of both worlds in your next hybrid event

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

4 game-changing benefits of AI-based transcripts and summaries in CX

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

25 call center best practices for management, CX, and more

17 min read

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

3 ways Zoom Phone and Microsoft Teams work together

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

The 10 best webinar platforms for businesses [2025]

Explore the best webinar platforms for marketing, education, and business development. Discover top features, pricing, and tips to choose the right solution.

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Learn how Zoom Workplace can help professional services firms save time and improve client service.

What is omnichannel customer service? Definition + benefits

Learn how to implement an omnichannel customer service strategy to improve CX and efficiency and deliver seamless, personalized support across channels.

What is an auto attendant and how does it work?

Discover how an auto attendant can help you streamline your call center operations. Route incoming calls, provide tailored greetings, and offer self-service menus for better service.

6 AI features you should know about and try right now

AI is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.

Discover five of the best screen recorder software, detailing features and capabilities so you can find the best option for your needs.

What is customer effort score (CES) + how to measure it

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Conquer your to-do list with Zoom Tasks: Get started with automated task management in Zoom Workplace

Zoom Tasks is our AI-first task management solution built right into Zoom Workplace, with AI helping you identify, manage, and complete your to-do list faster.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

10 best contact center software for 2026

Explore our curated list of the 10 best contact center software on the market and discover their features, AI capabilities, pricing plans, and more.

Customer service automation: Your guide to smarter support

13 min read

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

The evolving landscape of virtual and hybrid events

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Call center management: A guide to setting goals

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

How to fax over the internet: The benefits of online fax

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Smiling woman sitting in front of a laptop in an office

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note taking with Zoom My Notes.

The smart business move: 8 reasons why companies are moving to an integrated UC + CC platform

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

What is call center compliance? Guide for 2025

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is UCaaS? Benefits, features, and how it works

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

What is computer telephony integration and how does it work?

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Learn more about Zoom Chat, and see how it compares to other popular chat apps like Slack and Microsoft Teams.

Why are voice of the customer programs vital to success in the next wave of CX?

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

Work Transformation Summit: How to successfully integrate AI

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Connect people and spaces with dynamic digital signage

Deliver engaging visual communications throughout your office and work spaces with Korbyt.

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

Spread holiday cheer with these festive Zoom Apps

Thanks to Zoom's vast marketplace of creative apps and practical integrations, you won't have to look far to add a little festive flair to your next Zoom meeting, webinar, or event.

Create a single source of truth for customer interactions with HubSpot

Build stronger relationships, streamline communications, and deliver insights in context

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Company News

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Streamline design and product development with Figma’s must-have app for Zoom Meetings

Collaborate in real time without switching applications when you use Figma directly in Zoom Meetings.

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

The 10 best instant messaging apps for business in 2025

Discover the best instant messaging apps for productivity. Explore team communication software and messaging tools to boost collaboration and efficiency.

Discover how sales intelligence software, Zoom Revenue Accelerator, can help revolutionize your B2B sales operations in this conversation with The RealReal.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring: Tips and best practices

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

What is voice of the customer and how does it work?

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to reach your customers faster and boost engagement using SMS and mobile numbers

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

Zoom on Zoom: Creating business process narratives with Zoom Canvas and AI in Zoom Meetings

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Canvas and Zoom Meetings, bolstered by Zoom AI Companion.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Zoom Webinars Supports Up to 1 Million Attendees for Large-Scale Virtual Events

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

What is a hosted VoIP? Complete guide + features to look for

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

There’s a simple and secure way to manage digital signing and it’s transformed how people make agreements

Docusign and Zoom have defined the digital signing experience with a secure and seamless experience for customers.

AI productivity series: Make the most of your time and augment your creativity with the help of AI

Reimagine creativity with AI tools, from idea generation to project completion. Learn how AI can fuel productivity and transform your creative process.

Teach employees how to use ZoomMate with the ZoomMate Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable ZoomMate in Zoom.

Enhance sales engagement with Zoom Phone in Salesloft

2 min read

Call your customers with Zoom Phone directly from the Salesloft platform.

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Make meetings more engaging and interactive with Prezi Video for Zoom

Improve engagement with a meeting experience that will impress employees and clients.

Unlocking growth: The power of strategic consolidation for unicorns

Businesses are consolidating technology to save costs and improve efficiency. Here is how Zoom Workplace can help.

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

Intuitive sales conversational intelligence and event experiences on the Zoom platform you know and love

Elevate your sales and marketing strategy with cutting-edge sales intelligence tools and a robust events platform. Explore how Zoom's AI-driven products can boost your team's performance.

Tips from the pros: how to design for the modern workplace

Zoom Events and AD PRO invited three design firms to discuss interior design in the workplace and share their vision for future Zoom Rooms. See their work.

2 min read

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution.

Meet the future of customer service with our contact center. Empower agents, delight customers, and drive better business results. Learn how.

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Security & Privacy

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

Top 5 contact center trends with industry expert Robin Gareiss

Get ahead in 2024 with top contact center takeaways and industry insights on AI-powered solutions that enhance, not replace, the human touch in CX.

AI in Workforce Engagement Management (WEM): Five steps to success

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Security & Privacy

Three ways compliance management tools can help you navigate the communications landscape

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with AI capabilities woven throughout.

Zoom speed: 10 new customer experience updates to help you stay one step ahead

Customer experience is evolving—stay ahead with these Zoom Contact Center updates. AI, multi-channel support & EU data residency help transform your customer journey. Optimize your CX beyond the contact center with Zoom Events and Revenue Accelerator

Frost & Sullivan on contact center AI: Are you set up for success?

Get ready for the Contact Center AI revolution with strategies from Frost & Sullivan in their latest visual white paper—enhance customer experiences, streamline operations, and boost efficiency.

Partnerships

HP | Poly Bluetooth® Direct headsets and Zoom-certified premium laptops simplify connectivity for Zoom Meetings

Elevate your Zoom Meetings. Two new innovations with HP | Poly streamline hybrid work and provide high-quality video and audio without extra hassle.

Zoom Workplace takes AI to the next level, introducing AI capabilities for Zoom Phone

Save even more time and effort throughout your day with built-in AI in Zoom Workplace.

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

Create a better attendee experience and save time with AI event planning

You have a million things to do and thousands of people counting on a stellar event. When you use Zoom AI Companion to share the workload, you’ll get more time to focus your attention where it’s needed.

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Get our tips for global team collaboration

Our employees use the Zoom platform to reimagine global teamwork, with asynchronous communication and multilingual AI capabilities enabling efficient connection.

Are you ready for a call center upgrade?

Use our free call center upgrade checklist to find out if your call center is ready for a revamp. Simplify the decicion of moving to a cloud-based call center.

A hybrid cloud solution like Zoom Node can help meet the unique business needs of enterprises in the areas of security, bandwidth, or compliance that demand an on-premises solution — but need the flexibility of the cloud.

What is MultiCaaS and why is it the contact center of the future?

Find out why MultiCaaS (the combination of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)) is the contact center of the future.

Save time and reduce context switching with FaxSIPit functionality in Zoom

Receive, send, and store your faxes in Zoom.

AI productivity series: 5 ways AI writing tools can help you improve productivity at work

Learn the benefits of using AI writing tools to help save time, improve productivity, and enhance your business communications.

Bridge the language gap and connect people with Zoom translated captions

Learn how Zoom's translated captions reduce the need for interpreters and third-party integrations so you can foster a more inclusive meeting or webinar.

Improve how your teams use AI with new analytics dashboard

Our new AI Companion analytics dashboard gives Zoom admins visibility into metrics to understand how employees are using this AI tool.

Larger than life: how our spatial computing app delivers immersive meeting experiences on Apple Vision Pro

Zoom’s spatial computing app delivers immersive meeting experiences on the spatial computer, Apple Vision Pro. Learn how to bring your meetings off the screen.

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Favorite AI Companion tips and tricks from actual Zoomies

Zoom employees — or Zoomies — share their favorite tips and tricks for using AI Companion to help improve their productivity and make their workday more effective.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

Get contact center AI, advanced privacy and security features, and flexibility for teams big and small with three new Zoom Contact Center pricing bundles that include a mix of deployment packages and a host of enterprise-grade features.

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Can everyone please mute? Have you heard or spoken these words during a company all-hands or virtual event?

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance at a lower cost.

Extra help without the headcount: Why an AI assistant is your new best friend

If you own a small or midsize business (SMB), chances are, you and your team wear a lot of hats. Time and resources are luxuries you don’t always have

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Zoom on Zoom: 6 takeaways from our largest hybrid event

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Young handsome male customer support phone operator with headset working in call center

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Zoomtopia 2023: New offerings that help you do your best work yet

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Why is the average churn rate for subscription services so high?

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Your guide to enabling Zoom AI features and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

What is a key differentiator of conversational AI

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

The top 4 components of customer experience everyone should know

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

5 tips for updating your office with hybrid workplace technology

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

To help enable clear communication and cut back on wasted time, try our AI-first, asynchronous video offering, Zoom Clips.

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Workforce Management

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

AI for customer service: Techniques for improving CX beyond traditional chatbots

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Is your company using generative AI tools? Consider these 3 key principles to guide your approach

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

Say you’re in a meeting and a team member fills you in on a project. They send you a link over in-meeting chat to a brief that has everything you need to know, but you have to quickly hop off the call to attend another call. You didn’t snag the link in time. You get back on...

We’ve all been there: wasting time on back-and-forth email threads trying to book a meeting, but your schedules never seem to line up. Finding a time that works for everyone can feel nearly impossible.When you struggle to schedule meetings efficiently, it can result in...