Phone System

What is a virtual call? How it works and how your business can benefit

Virtual calls let you call over the internet — no landlines needed. Learn how they work, their benefits for small businesses, and how to get started.

Phone System

What is a SIP phone? How it works and why businesses are switching

9 min read

A SIP phone lets your business make calls over the internet — more features, lower costs. Learn how SIP phones work and why cloud is the smarter choice.

Phone System

What is telephony? A guide for small businesses

6 min read

Learn what telephony is, the types that exist today, and how cloud telephony helps small businesses stay responsive and connected.

Phone System

What is a VoIP number? A guide for small businesses

7 min read

Learn what a VoIP number is, how it works, and why small businesses are switching from landlines to flexible, affordable VoIP phone numbers.

Phone System

What is cloud telephony? A guide for small businesses

7 min read

Cloud telephony replaces legacy phone systems with internet calling. Learn how it works, its benefits for SMBs, and how to find the right choice for your business.

Virtual Agent

Your customers don't all speak English. Your AI receptionist can handle that.

5 min read

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Phone System

Calls generate context, feed AI, and can now connect to the rest of your workflow. If your phone system isn't doing that, it may be underperforming.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

Sales

What is cold calling? A complete guide for small businesses

7 min read

Learn what cold calling is, why it still works in 2026, and how small businesses can use effective techniques and modern tools like Zoom Phone to book more meetings.

Phone System

What is call queuing? A complete guide for small businesses

7 min read

Learn what call queuing is, how it works, and how small businesses can use call queues to reduce missed calls, improve customer experience, and manage high call volumes with Zoom Phone.

Phone System

What is call management software? A complete guide for small businesses

6 min read

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

Phone System

What is WiFi calling? A complete guide for small businesses

6 min read

Learn what WiFi calling is, how it works, and how it compares to VoIP. Discover why Zoom Phone is trusted for reliable calling.

Phone System

Number porting guide for IT teams: what to know in 2026

Everything IT and telecom managers need to know about porting business phone numbers to a cloud system — without service disruption.

Zoom Workplace

UCaaS vs. CCaaS: Key differences & how to choose

11 min read

UCaaS vs. CCaaS: Which cloud solution does your business need? Learn the key differences, benefits, and use cases to optimize your communications in 2026.

Phone System

11 min read

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Phone System

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

Phone System

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

7 min read

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

How-to

10 min read

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

How-to

7 min read

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

Phone System

How to call a phone from a computer in 5 simple steps

8 min read

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Phone System

10 min read

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

Small Business

Never miss a customer: How AI Receptionist is helping small retail businesses

5 min read

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Phone System

8 min read

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

Phone System

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Insights & Trends

32 VoIP statistics for every business in 2026

10 min read

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

Government

3 min read

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

Zoom Webinars

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

Phone System

A man wearing a black blazer talks on the phone.

8 min read

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Virtual Agent

From call to conversation: Why your phone should do more than just ring

6 min read

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

Phone System

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

7 min read

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

Zoom Revenue Accelerator

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

5 min read

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Company News

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

4 min read

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Small Business

7 min read

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

Phone System

3 ways Zoom Phone and Microsoft Teams work together

4 min read

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

Phone System

How to fax over the internet: The benefits of online fax

5 min read

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Contact Center

What is jitter on a speed test and how do you fix it?

7 min read

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Phone System

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

5 min read

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Insights & Trends

10 min read

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

Phone System

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

4 min read

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Contact Center

12 min read

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

Phone System

How to reach your customers faster and boost engagement using SMS and mobile numbers

4 min read

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

App Marketplace

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

Phone System

What is a hosted VoIP? Complete guide + features to look for

7 min read

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

App Marketplace

Enhance sales engagement with Zoom Phone in Salesloft

2 min read

Call your customers with Zoom Phone directly from the Salesloft platform.

Phone System

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Zoom Webinars

Zoom Workplace takes AI to the next level, introducing AI capabilities for Zoom Phone

4 min read

Save even more time and effort throughout your day with built-in AI in Zoom Workplace.

Zoom Webinars

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

6 min read

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Meeting & Chat

6 min read

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

Phone System

Tired of toggling? How you can save time with these chat and phone integrations

5 min read

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

Zoom Workplace

4 min read

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

Phone System

6 min read

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

Zoom Workplace

3 min read

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

Zoom Workplace

Navigating uncertainty: How Zoom One can help you do more with less

5 min read

The recent years have brought significant change for business leaders like you, including digital transformation initiatives, a transition to flexible workstyles, and increased pressure to deliver premium customer service.An uncertain economy has decision-makers trying to...

How-to

3 min read

The Zoom platform has a diverse feature set that helps people across the world work better together. What are your favorite Zoom features? The ones you rely on to create meaningful connections with others, bring your ideas to life, and make your workday just a little bit...

Phone System

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

5 min read

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

Phone System

Zoom Phone Local Survivability Module Extends Core Phone Features During Outages

5 min read

Today, Zoom launched a new hybrid survivability solution for Zoom Phone that enables businesses and organizations to continue to provide core phone features in the event of an outage.The Zoom Phone Local Survivability (ZPLS) module was designed with large organizations in...

Phone System

5 Reasons Zoom Phone Has Sold 4 Million Seats So Quickly

7 min read

We announced last month that we had surpassed 4 million Zoom Phone seats sold. It’s a tremendous accomplishment that speaks volumes about Zoom’s reliable cloud phone service. In fact, we sold more than 700,000 licenses in the last quarter alone, spanning global...

Zoom Workplace

4 min read

One of the reasons so many people choose Zoom is because of the robust capabilities you get standard in our free product. Chock-full of collaboration and communication features such as Zoom Chat and Zoom Whiteboard, a free Zoom One Basic account is a perfectly capable...

Integrations

3 min read

Did you know that ServiceNow and Zoom offer integrations that help you better manage your IT service management (ITSM) environments? With the new Zoom Phone for ServiceNow integration, ServiceNow users and agents can make phone calls directly within their instances and...

Zoom Workplace

7 min read

Summer is here, the sun is out, and Zoom released another round of exciting platform updates to help you connect with others and get more done together, whether you’re in the office, at home, or sitting poolside! This update includes a range of features to further enhance...

Zoom Workplace

3 min read

Sending and sharing data is a sensitive matter, one that requires tailored innovation for adequate protection. That’s why we’ve released key features — such as data routing control, in-product privacy notifications, end-to-end encryption (E2EE), and more — to give you more...

Phone System

Zoom Phone Provider Exchange Now Available in Over 70 Countries

6 min read

Migrating to a cloud phone system can benefit any organization, helping you access the most up-to-date features, better support remote and hybrid teams, more quickly scale to meet your business needs, and help reduce the total cost of ownership of your communications...

More on "Phone System"

What is a virtual call? How it works and how your business can benefit

What is a SIP phone? How it works and why businesses are switching

What is telephony? A guide for small businesses

What is a VoIP number? A guide for small businesses

What is cloud telephony? A guide for small businesses

Your customers don't all speak English. Your AI receptionist can handle that.

What your phone system could be doing if you let it

AI receptionist use cases: How 8 industries never miss a call

What is cold calling? A complete guide for small businesses

What is call queuing? A complete guide for small businesses

What is call management software? A complete guide for small businesses

What is WiFi calling? A complete guide for small businesses

Number porting guide for IT teams: what to know in 2026

UCaaS vs. CCaaS: Key differences and how to choose

What is a PBX phone system? A complete guide for small businesses

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Why small retail businesses are missing calls (and how an AI receptionist can help)

How to fax from a computer: Send documents quickly and securely

How to get a business phone number: A practical guide

How to call a phone from a computer in 5 simple steps

VoIP vs. landline: Pros, cons, and which is better

Never miss a customer: How AI Receptionist is helping small retail businesses

What is VoIP and how does it work?

Your business may be small, but your phone needs aren’t.

32 VoIP statistics for every business in 2026

DISA provides expanded Impact Level 4 (IL4) Authorization to Zoom for Government as trusted and secure platform for use by Department of Defense and its mission partners

Measuring what matters to make every call, app, and AI interaction dependable

Tips for a perfect professional voicemail greeting (+ 30 real examples)

From call to conversation: Why your phone should do more than just ring

What is a softphone? Benefits + how it works

Why your sales reps dread cold call blitzes and what to do about it

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Small business tech tips: A guide to getting more done with Zoom Workplace

3 ways Zoom Phone and Microsoft Teams work together

How to fax over the internet: Online fax makes it easy

What is jitter on a speed test and how do you fix it?

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

The 10 best VoIP providers in 2026

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

Top 16 call center phone systems [2025]

How to reach your customers faster and boost engagement using SMS and mobile numbers

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

What is a hosted VoIP? Complete guide + features to look for

Enhance sales engagement with Zoom Phone in Salesloft

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Zoom Workplace takes AI to the next level, introducing AI capabilities for Zoom Phone

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Meetings on the go: 5 dos and don’ts

Tired of toggling? How you can save time with these chat and phone integrations

Need to cut IT costs? How to do it without impacting productivity

Rethinking the role of phone: how Zoom Phone makes voice communications seamless in a collaboration-centric world

Zoom receives Unified License with Access from the Government of India: what this means for our customers

Navigating uncertainty: How Zoom One can help you do more with less

Make the most of your workday with our favorite Zoom features

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

Zoom Phone Local Survivability Module Extends Core Phone Features During Outages

5 Reasons Zoom Phone Has Sold 4 Million Seats So Quickly

7 Reasons to Upgrade Your Free Zoom Account

New Zoom Phone and ServiceNow Integration Streamlines Support Workflows

New From Zoom: Easily Book a Workspace, Better Collaborate on Whiteboards, and More!

End-to-End Encryption Expands to Zoom Phone and Breakout Rooms

Zoom Phone Provider Exchange Now Available in Over 70 Countries