CX | Zoom Blog

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

4 min read

Learn why our three-year journey of AI innovation and customer focus is paying off.

Contact Center

An agent improving call center productivity

12 min read

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Contact Center

A man wearing a red shirt talks to someone on the phone.

7 min read

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Phone System

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

7 min read

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

Contact Center

A business using call routing to reduce customer wait times

9 min read

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Contact Center

CX in action: How to uplift agents the smart way

4 min read

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Contact Center

7 min read

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

CX

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

7 min read

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

Contact Center

A man talk to someone on a video conference call

15 min read

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

More on "CX"

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Call center productivity: How to measure and improve it

What is a call center CRM? Benefits, features, + how to choose

What is a softphone? Benefits + how it works

What is call routing? How it works, benefits, and types

CX in action: How to uplift agents the smart way

Average handle time (AHT): What it is + how to improve it

New Metrigy report: The state of AI in CX and what contact center leaders need to know

What is contact center experience? A complete guide [2025]