CX | Zoom Blog

“The experiences you deliver to your customers are even more important than your products and services.” This quote from Brian Solis of Salesforce captures the essence of what it means to reimagine the customer experience in the modern business world.Along with Brian, Zoom...

Financial Services

3 min read

It’s an omnichannel world, we’re just living in it. Today's customers want to choose how they engage with brands, whether it's by phone call, video meeting, instant message, or in-person interaction, making a seamless omnichannel experience vital for effective customer...

Contact Center

7 min read

If managed correctly, a problem with a product or service isn’t the end of a customer relationship. However, quickly resolving issues can be challenging, particularly if the customer is angry, frustrated, or uncooperative. Learning how to de-escalate angry customer calls...

Contact Center

5 min read

Introducing Zoom Contact Center, our AI-first, omnichannel contact-center-as-a-service solution built to empower agents to deliver a total customer experience across multiple digital channels.

Virtual Agent

7 min read

Is customer experience a competitive differentiator your business actively strives for? Is your company’s customer support team doing everything it can to surpass your competition when it comes to creating satisfied customers and a best-in-class customer experience?...

Small Business

3 min read

From financial planning to fitness classes to food festivals, many of the in-person activities and meetings companies once relied on to generate revenue have all gone virtual. A new era of social distancing has entrepreneurs and small-business owners rethinking how they do...

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Reimagining Customer and Employee Experiences in a Video-First World

Personalizing Financial Services Client Engagement With Zoom Contact Center

7-Plus Techniques on How to De-escalate Angry Customers

Introducing Zoom Contact Center

Customer Service Benchmarking and Metrics

Rethinking the Customer Experience in the Video Age: 6 Tips for Small Businesses