The latest from the Zoom blog

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge. 

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.