Germany

Country code: +49

Last updated: June 19, 2025

Zoom Phone

Zoom Contact Center

Supported Number Type

Toll, Toll-Free

Toll, Toll-Free

Capability

Toll: Inbound, Outbound, Emergency Calling
Toll-Free: Inbound Only

Toll: Inbound, Outbound
Toll-Free: Inbound Only

Number Porting Supported?

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Yes

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Yes

New Number Supported?

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Yes

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Yes

Lead Times

Number Porting: Up to 30 business days

New Number Provisioning                                                                                                                                                                                                                                                                                                    

    • Toll: Up to 3 business days
    • Toll-Free: Up to 20 business days                                                                                                                                                                                                                                                      

Address & Documentation validation: Up to 5 business days

Compliance Requirements for Service Activation

Toll

    • Requires a valid address in Germany that matches the desired area code.
    • Proof of Entity (Any of the following)
      • Sole Proprietorships
      • Corporations (including Limited Liability Companies)
      • Partnerships (General or Limited)
      • Schools and Universities
      • Non-Profit Organizations
      • Government Agency
    • Proof of address (Any of the following)
      • Utility Bills
      • Financial Documents
      • Government-Issued Documents
      • Official Correspondence                                                                                                                                                                                                                                    

Toll-Free

    • Requires a valid address anywhere in Germany.
    • Zoom only serves as the hosting provider for Toll-Free Numbers in Germany; this process requires end-users to apply for a German Toll-Free number from BNetZa, and they will provide the following to be submitted to Zoom.
      • An allocation letter (with a secret code) for the TF number issued by BNetZA.
      • Number Certificate from NRAs
    • See useful links below from BNetZA