Work Transformation Summit APAC

A virtual event series that brings together executive learnings and forward-thinking insights [from industry leaders and Zoom experts] to drive the conversation on how organisations collaborate, engage customers, deliver on business goals, and maintain employee happiness in the rapidly evolving modern work landscape.

Work Transformation Summit APAC

Explore the intersection of AI and human connection in the workplace

May 25th, 2023

Keynote

Smita Hashim, Chief Product Officer (Zoom); Pascal Bornet, Keynote Speaker; Ricky Kapur, Head of Asia Pacific (Zoom)

Learn how emerging AI technologies can positively impact customer and employee happiness. Join Smita Hashim, Chief Product Officer at Zoom, to explore Zoom’s approach to generative AI, so people can be more productive and build stronger connections with their teammates and deliver higher-quality customer experiences.

Using AI Across the Customer Journey

Mahesh Ram, Head of Contact Center (Zoom); Robin Gareiss, CEO & Principal Analyst (Metrigy); J. P. Gownder, VP & Principal Analyst (Forrester)

These days, customers have increasingly high expectations for every interaction with companies and brands. Leaders should explore every possible way to keep up with customer demands — and exceed them — to achieve coveted brand loyalty. In this session, a panel of analysts who focus on AI will speak with Mahesh Ram, head of Zoom Contact Center and Digital Customer Experience, to break down how companies can use generative AI to evolve and improve the customer journey.

Balancing Automation and Company Culture: Navigating Generative AI in the Modern Workplace

Matthew Saxon, Chief People Officer (Zoom); Jason Averbook, Senior Partner & Global Leader of Digital HR Strategy (Mercer); Casey Santos, Chief Information Officer (Asurion); David Strickland, VP of Telehealth & Care at Home Technology (Kaiser Permanente)

Join this session to learn how generative AI automation can help employees and improve company culture. Matthew Saxon, Chief People Officer at Zoom, will delve into issues surrounding ethics, privacy, and implementation challenges when it comes to incorporating AI into your workplace.

Using technology to drive growth in every economic climate

February 2nd, 2023

Innovate to Navigate: Strategizing for 2023

Kelly Steckelberg, Chief Financial Officer (Zoom) & Jim Maholic, Founder (Common Sense Strategy)

Leveraging their expertise, Kelly and Jim (IT Strategist and best-selling Author) discuss how to prepare for the unexpected, strategic areas to focus on, and how to think about the role of tech to drive new growth and increase profitability.

Identifying Where You Can Make the Most Impact

Janine Moreno, Program Manager, Office of the CIO (Zoom), Danny Lilley, VP and Chief Technology Officer (Werner), Ed Wagoneer, Chief Information Officer (JLL), John Murphy, Director of IT ( MBZUAI)

A candid conversation on confidently navigating the future of work through the lens of each company's experiences and insights. This discussion will focus on topics like tackling new economic changes, improving customer and employee experiences, and key learnings from the past year.

Build Resilient Revenue Teams Through Insights and Better Collaboration

Kathy Doolaege, Head of Global Sales Operations and Enablement (Zoom) and Kenny Scannell, Head of Sales and GTM for Zoom IQ for Sales (Zoom)

Customer-facing teams are essential to navigating times of high uncertainty: they will identify new growth areas while keeping current customers happy. Hear best practices and innovations that will help your customer-facing teams thrive and deliver best-in-class customer experiences.

Analyst Perspectives: Work in 2023 and Beyond

Joseph Chong, Head of Product, Solutions, and Industry Marketing (Zoom), Amy Loomis, Research Vice President, Future of Work (IDC) and Irwin Lazar, President and Principal Analyst (Metrigy Research)

Expert analysts discuss the global future of work and the impact new technologies, borderless collaboration, customer experience, and the adoption of automation will have on organisations in 2023 and beyond.

APAC Customer Panel: Beneath the Surface of Hybrid Work

Ricky Kapur, Head of APAC (Zoom), Ian Treweek, Head of Information Communications & Technology (The Disability Trust, Christian Kraus, Head of Global IT Operations (Aristocrat) and Dr Jaekoo Kang, Director of AI Research (i-Scream Arts)

Unlike their Western counterparts, Asian companies have already brought their employees back to the office. But whether your post-pandemic strategy is in-office, work-from-home or hybrid, it must include a technology platform enabling employee flexibility, connection with remote partners, driving new innovation and growth while maintaining nimbleness during unforeseen challenges. Led by Ricky Kapur, Head of Asia Pacific at Zoom, this panel of Zoom customers across the APAC region explores challenges and opportunities experienced while navigating return-to-work strategies, with insights and best practices to help organisations move forward successfully.

Building a Smarter Hybrid Workspace

July 14th, 2022

Keynote: Building A Smarter Hybrid Workspace

Ricky Kapur, Head of Asia Pacific, Zoom

As organisations across the globe embrace flexible work, workspaces need to evolve with it. Ricky Kapur, Head of Asia Pacific at Zoom, will kickoff the event with a keynote exploring what the workspace evolution looks like, findings on why we are evolving towards hybrid work, and best practices for successful employee experience and performance.

Guest Keynote from Qualtrics

Jay Choi, Chief Product Officer, Qualtrics

Hear from Jay Choi, Chief Product Officer at Qualtrics, who will be sharing crucial data findings to help explain what the workforce is feeling, how hybrid work is positively affecting employee engagement and belonging, and how to take action toward building a smarter workspace for employees at home and in-office.

Customer Panel: Navigating Hybrid Work

Roger Burgess, CIO Advisor, Zoom; Lily Phan, Research Director, IDC; Ned Lowe, Head of Engineering, Singlife with Aviva; Corey Beckman, AV Technology Specialist, SafetyCulture

Through a moderated panel discussion, Zoom customers will discuss the benefits and challenges of hybrid work by sharing their own experiences and the steps they’ve taken to navigate this new way of working in real time. Throughout the discussion you’ll glean ideas you can implement in your organization, thought-starters on how to truly listen and get feedback from your employees, and actionable changes you can make going forward to positively impact employee experience across the board.

Hybrid in Action: The Next Gen Workspace

Carleigh Noble, Zoom

In this product showcase, you’ll gain an understanding of the different products and resources that are available to help your company succeed as a hybrid workforce. In “Next Gen Workspace”, Zoom experts will take you through products and features such as Zoom Whiteboard, Workspace Reservation, Intelligent Director, Zoom Room Apps, and Zoom Events in Zoom Rooms to demonstrate how your company can maximize productivity and ensure inclusion, regardless of your work model.

Hybrid in Action: Unified Evolution

Theresa Larkin, Zoom

In today’s hybrid workforce, making connections that matter is so important. You want your employees to feel informed and included, while remaining trust and flexibility. In this session, we will take you through how Zoom solutions can help keep make everyone feel that they have an equal opportunity, keep information flowing across teams, time zones and projects, and give your employees the flexibility to work in ways they prefer.

Workplace Transformation with Zoom Apps and the Developer Platform

Ross Mayfield, Zoom

Discover how you can utilize Zoom Apps and the Zoom Developer Platform to create solutions for workplace transformation. We’ll explore the over 2,000 integrations available in the Zoom App Marketplace including over 100 Zoom Apps as well as what’s available from 3rd parties. As an open platform, you can further customize Zoom by developing applications and integrated workflows.

Hybrid in Action: A Day in the Life

Mark Barragan, Zoom

In this “day-in-the-life” presentation, a Zoom expert will take you through a live step by step guide on how to use Zoom’s tools and resources to create a more intelligent workspace for day-to-day workflows.

How to Deliver Impactful Customer Experiences

April 20th, 2022

APAC Keynote

Ricky Kapur, Head of Asia Pacific (Zoom), Sergio Aguilera, Head of Solution Engineering - APAC (Zoom), Gina Kuek, APAC PX Business Partner Leader (Zoom), Steve Bennetts, Head of Growth & Strategy – Employee Experience Solutions (Qualtrics), Cathy Yum, Head of Field Marketing - JAPAC (Zoom)

Hear from Zoom’s APAC leadership team as they share about Zoom’s vision as we all collaborate to define the future of work.

Customer Panel: The Future of Work

Ricky Kapur, Head of Asia Pacific (Zoom), Ong Chin Yin, Chief People Officer (Grab), Harvey Jones, Workplace Collaboration Lead (Atlassian)

Join a panel discussion with Zoom customers as we take a look at how each of them is transforming the future of work within their organisations.

Zoom in Action: Return to the Office Virtual Tour

Nicole Raymer, Zoom

Breakout 1: Transforming Where Work Happens: Work Isn't A Place It's A Space

Mandy Yeung Garby, Senior Manager Solution Engineering, Zoom

Join us as we follow a day in the life of a distributed team and discover how Zoom solutions including Zoom Rooms, Zoom Phone, and Workspace Reservation enable collaboration, level the playing field for remote workers, and open up a new world of possibilities for businesses and employees alike.

Breakout 2: Transforming How Work Happens: Collaboration

Gary Sorrentino, Global Deputy CIO (Zoom), Amy Loomis, Research Director, IDC Zeus Kerravala, Founder and Principal Analyst (ZK Research)

Listen to an insightful panel discussion about work transformation and the art of the possible. What positive changes can we make in the way we work together that will impact the future of work.

Breakout 3: Elevate Your Customer Experiences

Randy Maestre, Head of Industry Marketing, Zoom

In this session, moderated by Zoom Head of Industry Marketing Randy Maestre, learn how Zoom is helping CMO’s to engage customers and prospects, CROs to elevate their teams’ sales motions, Customer Service Teams to better support customers, Product and Engineering Groups to collaborate on design and ideation, and CHROs to attract and retain talent.