Work Transformation Summit APAC

Learn how emerging AI technologies can positively impact customer and employee happiness. Join Smita Hashim, Chief Product Officer at Zoom, to explore Zoom’s approach to generative AI, so people can be more productive and build stronger connections with their teammates and deliver higher-quality customer experiences.

These days, customers have increasingly high expectations for every interaction with companies and brands. Leaders should explore every possible way to keep up with customer demands — and exceed them — to achieve coveted brand loyalty. In this session, a panel of analysts who focus on AI will speak with Mahesh Ram, head of Zoom Contact Center and Digital Customer Experience, to break down how companies can use generative AI to evolve and improve the customer journey.

Join this session to learn how generative AI automation can help employees and improve company culture. Matthew Saxon, Chief People Officer at Zoom, will delve into issues surrounding ethics, privacy, and implementation challenges when it comes to incorporating AI into your workplace.

As organisations across the globe embrace flexible work, workspaces need to evolve with it. Ricky Kapur, Head of Asia Pacific at Zoom, will kickoff the event with a keynote exploring what the workspace evolution looks like, findings on why we are evolving towards hybrid work, and best practices for successful employee experience and performance.

Hear from Jay Choi, Chief Product Officer at Qualtrics, who will be sharing crucial data findings to help explain what the workforce is feeling, how hybrid work is positively affecting employee engagement and belonging, and how to take action toward building a smarter workspace for employees at home and in-office.

Through a moderated panel discussion, Zoom customers will discuss the benefits and challenges of hybrid work by sharing their own experiences and the steps they’ve taken to navigate this new way of working in real time. Throughout the discussion you’ll glean ideas you can implement in your organization, thought-starters on how to truly listen and get feedback from your employees, and actionable changes you can make going forward to positively impact employee experience across the board.

In this product showcase, you’ll gain an understanding of the different products and resources that are available to help your company succeed as a hybrid workforce. In “Next Gen Workspace”, Zoom experts will take you through products and features such as Zoom Whiteboard, Workspace Reservation, Intelligent Director, Zoom Room Apps, and Zoom Events in Zoom Rooms to demonstrate how your company can maximize productivity and ensure inclusion, regardless of your work model.

In today’s hybrid workforce, making connections that matter is so important. You want your employees to feel informed and included, while remaining trust and flexibility. In this session, we will take you through how Zoom solutions can help keep make everyone feel that they have an equal opportunity, keep information flowing across teams, time zones and projects, and give your employees the flexibility to work in ways they prefer.

Discover how you can utilize Zoom Apps and the Zoom Developer Platform to create solutions for workplace transformation. We’ll explore the over 2,000 integrations available in the Zoom App Marketplace including over 100 Zoom Apps as well as what’s available from 3rd parties. As an open platform, you can further customize Zoom by developing applications and integrated workflows.

In this “day-in-the-life” presentation, a Zoom expert will take you through a live step by step guide on how to use Zoom’s tools and resources to create a more intelligent workspace for day-to-day workflows.