Virtual Agent

Your customers don't all speak English. Your AI receptionist can handle that.

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

CX

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

12 min read

See how Zoom Virtual Agent automates contact center conversations end to end — 98% chat containment, intelligent escalation, and a knowledge base that fixes itself.

CX

6 min read

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

CX

What AI virtual agents are actually delivering for contact centers in 2026

8 min read

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

CX

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

4 min read

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

CX

AI that connects conversations, and the people behind them

7 min read

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Small Business

Never miss a customer: How AI Receptionist is helping small retail businesses

5 min read

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Virtual Agent

From reactive to proactive: How AI reshaped our customer experience at Zoom

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

Insights & Trends

AI in healthcare: Delivering smarter care with a personal feel

5 min read

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

CX

50 essential customer experience statistics for 2026

12 min read

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Virtual Agent

From call to conversation: Why your phone should do more than just ring

6 min read

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

CX

Customer service automation: Your guide to smarter support

13 min read

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

Virtual Agent

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

6 min read

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Contact Center

9 min read

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Contact Center

16 min read

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Contact Center

Young handsome male customer support phone operator with headset working in call center

7 min read

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Contact Center

7 min read

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Zoom Webinars

Zoomtopia 2023: New offerings that help you do your best work yet

11 min read

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

Contact Center

Why is the average churn rate for subscription services so high?

11 min read

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

Virtual Agent

Why are first impressions important? Top 5 breakdown

7 min read

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

Contact Center

8 steps to a smooth chatbot implementation

10 min read

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Contact Center

What is a key differentiator of conversational AI

8 min read

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

Virtual Agent

The top 4 components of customer experience everyone should know

9 min read

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!

Contact Center

4 min read

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

Virtual Agent

7 min read

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Contact Center

How to measure customer satisfaction: understanding the top 4 metrics

7 min read

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Workforce Management

6 min read

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

Virtual Agent

AI for customer service: Techniques for improving CX beyond traditional chatbots

7 min read

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Virtual Agent

7 min read

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Partnerships

3 min read

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

Reports

Smiling woman at home on a desktop computer

5 min read

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

Contact Center

6 min read

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

Virtual Agent

6 min read

We’re excited to introduce Zoom Virtual Agent, an intelligent conversational AI and chatbot solution that will transform the way businesses assist their customers and employees. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support,...

Contact Center

How to empower your customer service agents

6 min read

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called “agent empowerment.”At first glance, empowering...

Virtual Agent

7 min read

Is customer experience a competitive differentiator your business actively strives for? Is your company’s customer support team doing everything it can to surpass your competition when it comes to creating satisfied customers and a best-in-class customer experience?...

Virtual Agent

8 min read

As a business leader, you continually set goals to improve revenues and profits, customer retention, and operational efficiency. But in addition to defining those goals, do you have a workable way to reach them? It can be particularly challenging for your customer service...

More on "Virtual Agent"

Your customers don't all speak English. Your AI receptionist can handle that.

AI receptionist use cases: How 8 industries never miss a call

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

Change your thinking about AI ROI

What AI virtual agents are actually delivering for contact centers in 2026

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

AI that connects conversations, and the people behind them

Why small retail businesses are missing calls (and how an AI receptionist can help)

Never miss a customer: How AI Receptionist is helping small retail businesses

From reactive to proactive: How AI reshaped our customer experience at Zoom

AI in healthcare: Delivering smarter care with a personal feel

50 essential customer experience statistics for 2026

The power of AI self-service: Benefits and best practices

From call to conversation: Why your phone should do more than just ring

Customer service automation: Your guide to smarter support

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

The next-generation contact center: 5 ingredients for success

Customer complaints: Top 7 common complaints & how to resolve them

5 ways to elevate your customer service with Zoom Contact Center

What are the key drivers of customer loyalty?

Zoomtopia 2023: New offerings that help you do your best work yet

Why is the average churn rate for subscription services so high?

Why are first impressions important? Top 5 breakdown

8 Steps to a Smooth Chatbot Implementation

What is a key differentiator of conversational AI

The top 4 components of customer experience everyone should know

How to transform your CX: new study shows benefits of integrated UCaaS and contact center platforms

Creating a customer experience maturity model: measuring CX progress

How to measure customer satisfaction: understanding the top 4 metrics

So long scheduling nightmares: Meet your new contact center WFM solution

AI for customer service: Techniques for improving CX beyond traditional chatbots

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

New survey shows consumers want more from customer support

How Zoom Contact Center will change CX in Australia and New Zealand

Meet Zoom Virtual Agent

How to empower your customer service agents

Customer Service Benchmarking and Metrics

Top 7 SMART Customer Service Goals and How to Set Your Own