Virtual Agent | Zoom Blog

How to transform your CX: new study shows benefits of integrated UCaaS and contact center platforms

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

Virtual Agent

7 min read

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Contact Center

How to measure customer satisfaction: understanding the top 4 metrics

7 min read

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Workforce Management

6 min read

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

Virtual Agent

AI for customer service: Techniques for improving CX beyond traditional chatbots

7 min read

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Virtual Agent

7 min read

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Partnerships

3 min read

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

Reports

Smiling woman at home on a desktop computer

5 min read

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

Contact Center

6 min read

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

More on "Virtual Agent"

How to transform your CX: new study shows benefits of integrated UCaaS and contact center platforms

Creating a customer experience maturity model: measuring CX progress

How to measure customer satisfaction: understanding the top 4 metrics

So long scheduling nightmares: Meet your new contact center WFM solution

AI for customer service: Techniques for improving CX beyond traditional chatbots

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

New survey shows consumers want more from customer support

How Zoom Contact Center will change CX in Australia and New Zealand