Reports | Zoom Blog

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Discover the latest workplace collaboration statistics and trends for 2025. Learn why collaboration matters and how to improve teamwork with the right tools.

Webinars & Events

woman sitting in front of a computer screen watching a webinar

5 min read

Discover 42 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2026.

Zoom Workplace

8 min read

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Collaboration

3 min read

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here’s what we found out.

Reports

New survey shows that leaders are all in on AI

4 min read

Even though we’re more digitally connected than ever, collaboration still requires a lot of effort. Our global AI in the workplace report explores how teams are using AI to save time and work better together.

Contact Center

4 min read

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

Reports

Smiling woman at home on a desktop computer

5 min read

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

Government

Ireland leads the way in embracing remote work

5 min read

Around the world, work has evolved into a thing that we do, rather than a place we go, with communication and collaboration increasingly moving online through the use of technologies like our platform.Like many other countries, Ireland was already experiencing a shift in...

Reports

The truth about hybrid events and what the future holds

3 min read

We may not have a crystal ball, but after asking 150 event marketers, we now have better insight into the future of hybrid events. If you’re wondering where they’ll be in a few years, keep reading. Hint: they’re not going away.A new study from Morning Consult found that 91%...

Zoom Workplace

10 min read

We love seeing how y’all used Zoom during the past year, and we wanted to share some of the details. We pulled some metrics, sent out a survey, and combined it all to see how you used Zoom in 2022!We were curious:Which are the busiest days on the Zoom platform?How often do...

Partnerships

3 min read

Our teams at Zoom have been hard at work developing the Zoom Up Partner Program to help partners further deepen their knowledge about the Zoom platform, expand their reach, and meet the needs of customers through the delivery of industry-leading programs and products. We...

Zoom Workplace

4 min read

As a follow-up to their recent report, “A First Look at Zoom’s New Whiteboard,” Wainhouse Research has also released a report that explores the role of our all-new Zoom Whiteboard in the meeting room.Along with a close examination of how the communication and collaboration...

Security & Privacy

6 min read

“Businesses worldwide are shifting from a predominantly office-based working environment to hybrid working, where employees have the flexibility to choose their work location depending on when and where they are most productive. Over the next five years, collaborative...

Zoom Workplace

3 Key Insights from Wainhouse Research's First Look at Zoom Whiteboard

4 min read

Wainhouse Research has recently released a report that provides a close look at Zoom Whiteboard. Our all-new whiteboard experience within the Zoom platform, Zoom Whiteboard provides a persistent and expandable canvas on which your teams can ideate, collaborate, and bring...

Reports

5 min read

“This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it!” writes Frank Dickson and Christopher Rodriguez, analysts at IDC who authored the white paper “Securing the Real World: Accelerating Collaboration, Minimizing...

Reports

4 min read

Flexibility in where, when, and how people work is informing talent recruitment and retention. This has tasked leaders with identifying and establishing new policies to address employee needs — with many establishing a mix of in-person and remote work as a new norm.It’s...

Reports

2 min read

It’s little surprise that on the heels of the largest remote work experiment in history, employees want flexibility in their work environments. How to effectively provide that flexibility — while enabling healthy collaboration and productivity — is something we’re all...

Reports

4 min read

Once upon a time, it was common for businesses to use different providers for telephony, videoconferencing, and messaging applications. But thanks to the great cloud migration, unified communications platforms now offer bundled services with everyday features that...

Company News

Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report

4 min read

At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that connects people and organizations, fosters open dialogue, enables education and...

Reports

3 min read

The last two years have seen a dramatic shift in the British public’s expectations of how, when, and where they expect to work.According to official data from the Office for National Statistics, hybrid working is popular with 85% of those who worked from home during the...

Company News

3 min read

Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways we could drive meaningful change internally and externally. The fact that the program launched at...

Government

5 min read

The public sector has entered a new era of digital transformation. As constituents became more connected online, many government agencies had to find a way to help keep pace, sparking strategic technology adoption. With virtual collaboration at the heart of this...

Thought Leadership

5 min read

With the two-year mark of the COVID-19 pandemic approaching, so too is the two-year anniversary of working from home for employees across many different sectors. While the pandemic continues to unfold, companies are fine-tuning their return-to-work plans, with many opting...

Financial Services

5 min read

With clients’ needs evolving, today’s wealth management firms have to acclimate traditional services — investment advice, estate planning, accounting, tax services, and more — for a new digital reality. Wealth management leaders know the right technology is no longer a...

Reports

4 min read

Zoom is continuing to reach new users around the world, according to Okta’s 2022 Businesses at Work Report.As organizations navigate a period of rapid work transformation, Okta’s report assesses the applications that play a fundamental role in enabling collaboration and...

Reports

3 min read

Zoom is proud to accept the 2021 Global Webinars and Virtual Events Market Leadership Award from analyst firm Frost & Sullivan. The award recognizes Zoom for innovating and creating new products, solutions, and services that meet ever-evolving customer needs, including...

Zoom Workplace

How ‘Video On’ Positively Impacts You, Your Teams, and Your Business

3 min read

With the abrupt shift from in-person to remote and hybrid work in the last two years, organizations used video communication software to adapt quickly and make collaboration seamless for distributed teams. Such tools have both audio and video capabilities, allowing...

Company News

Zoom Recognized for Innovation, Long-Term Potential as Part of Fortune Future 50

3 min read

We are honored and humbled to be named to Fortune’s 2021 Future 50 list, which recognizes innovative companies with high-growth potential who are creating meaningful value for their customers.As Fortune mentions in the Future 50 report: “Resilience and the capacity for...

Reports

Here’s How You Zoomed Over the Past Year

3 min read

If you’re like me and everyone else across the globe, you’ve spent a lot of time on Zoom this past year — for work collaboration, personal connection, and everything in between. We are pretty curious people here at Zoom, and we LOVE data, so that got us wondering: How long...

Insights & Trends

How the World Connects: Why Half a Million Businesses Choose Zoom

5 min read

We help people stay connected so they can get more done together. Teams around the world use the entire Zoom platform to enable new ways of working, learning, providing healthcare, delivering services, hosting events, and empowering a hybrid workforce.Thanks to your...

Healthcare

3 min read

Now that consumers have more control over how and where they access healthcare, providing telehealth and virtual care solutions is more important than ever.Consumers want to be able to choose options that flex with their needs — that may include retail and...

Thought Leadership

5 min read

As Europe’s pandemic response evolves, many business leaders have begun implementing a hybrid work model. This approach offers employees the ability to work remotely, in the office, or both, enabling greater operational flexibility, access to a global talent pool, and...

Reports

A Hybrid Future: New Survey Shows What Areas of Virtual Life Are Here to Stay

2 min read

For more than a year, we’ve turned to video conferencing because, let’s face it, if we wanted to meet with our friends, family, and colleagues, video was our only option. But now that we’ve experienced pretty much everything virtually, how big of a role will video play in...

Reports

5 min read

Over the past year, the world of work has changed dramatically as organizations across the world were forced to rethink their operations in the face of the COVID-19 pandemic. This change prompted businesses to employ new strategies and tools to continue serving customers...

Reports

6 min read

As both a global health crisis and a resulting economic recession, the COVID-19 pandemic forced us all to find new ways to function in order to keep the public safe. Many turned to collaboration technology for continuity — video communications were suddenly our lifeline to...

Reports

Businesswoman working in office, doing a video call with digital tablet.

4 min read

We’re also a top workplace app overall and the fastest-growing app in EMEA, according to the reportZoom is once again the top video conferencing app in the workplace, according to Okta’s 2021 Businesses at Work Report.Okta just released its annual Businesses at Work Report,...

Company News

Man sitting at desk looking at mobile phone and smiling

2 min read

Zoom was the No. 1 app by number of organizations among Microsoft Azure Active Directory (Azure AD) app gallery customers in 2020, according to “The state of apps by Microsoft identity” report. The annual report analyzes enterprise cloud app usage and details third-party...

Reports

How Connected Do You Feel in the Workplace? 4 Insights From Our Australia Connectivity Report

3 min read

Workers in Australia have moved from the office to remote work and back again as safety measures have evolved during the COVID-19 pandemic. So we sought to learn more about employees’ feelings of connectivity - and their productivity - during this unusual state of flux.To...

Reports

2 min read

Okta just released its Businesses @ Work (From Home) Report detailing how its network of users are leveraging technology amid the COVID-19 pandemic. Millions of people suddenly shifted to working from home due to social distancing and stay-at-home mandates, and Zoom saw the...

Insights & Trends

4 min read

I spend a fair amount of my time speaking with my fellow CIOs and other IT leaders, listening to their challenges and viewpoints on technology and communications. From these conversations, three trends have emerged that I would like to share with you. I also will discuss...

Reports

Cloud Video Conferencing in Financial Services

4 min read

Note: This blog was modified 4/6/20 with an updated encryption reference.Cloud video conferencing adoption has gone mainstream, with 42.9% of organizations with more than 2,500 now using it, according to Nemertes’ recent study of visual communications and collaboration...

Reports

Happy Earth Day! As we celebrate our planet with a renewed focus on the environment and doing our part to preserve it, today is also an ideal moment for businesses to take a closer look at what they can do to reduce their environmental impact. The good news for Zoom...

Sales

Visuals have been found to improve comprehension by up to 400 percent. In a competitive sales environment where getting your message across is crucial, that type of boost can mean the difference between success and failure.It’s no surprise then that 95% of all the...

Reports

Check out Frost & Sullivan’s new “Team Communications in 2024” ebook, which discusses the future of work and collaboration, as well as pragmatic steps for you to remain at the forefront of innovation.According to Frost & Sullivan, the future of work is driven by...

Meeting & Chat

2 min read

In the competitive world of sales, any little advantage a team can gain makes a big difference. Sales teams spend countless hours looking for ways to improve their close rate by just a percentage point or two. But for many of those teams, they’re ignoring a small change...

Zoom Workplace

2 min read

Most companies don’t think twice about sending an employee on a business trip. After all, there are some parts of business that just need to be done face-to-face right? But face-to-face doesn’t have to mean in person.Research has shown that business trips can have a big...

Reports

Owl Labs Study: Zoom is 20% More Effective at Improving Connectedness

There is a shift in the workplace. According to the State of the Remote Work, 52% of employees work from home at least once per week.There’s an obvious uptick in employees’ expectation for flexibility, and with that comes a change in the tools and services we need for...

Meeting & Chat

2 min read

Many companies are failing to provide an environment to build trust and foster engagement amongst their employees and other stakeholders. In fact, less than half of employees trust their employer, boss, or team. That’s just employees. Imagine how low trust is for partners,...

Meeting & Chat

A Glimpse Into How AI Will Make Meetings Better

Everywhere from the tech industry to Hollywood, artificial intelligence (AI) seems to be one of the hottest topics in 2018. We’ve all seen the robots and supercomputers from movies and TV shows, but what exactly does AI look like in real life and how may it affect your...

Reports

Wainhouse Report: Evaluation of Zoom Rooms for Touch, Digital Signage & Scheduling Display

2 min read

Considering adding video-enabled collaboration spaces to your enterprise for conference rooms, huddle rooms, or other areas? Check out this Wainhouse Research Report, authored by Wainhouse senior analyst and partner Ira M. Weinstein.This report focuses on Zoom Rooms, Zoom’s...

Reports

New Zoom Research: How will AI, AR, and VR Impact Meetings?

A few months ago we sent a survey to a wide swath of Zoom users to see how they think meetings will change with the rise of AI (Artificial Intelligence), AR (Augmented Reality), and VR (Virtual Reality). We received over 1000+ responses and wanted to share the results to...

Reports

The Video Conferencing Tipping Point Has Arrived

Zoom recently worked with Forbes Insights on a global survey of 333 executives and interviews with several IT professionals to add context to the survey findings. The report, The Connected Culture: Unleashing the Power of Video in Everyday Collaboration, is full of...

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Okta Reports That Zoom is Top Video Conferencing App

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