Product | Zoom Blog

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

Phone System

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

7 min read

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

AI

What is an AI companion for work? (2026)

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

Webinars & Events

Beyond registrations: how to measure webinar ROI and prove event impact

8 min read

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

Small Business

When "good enough" becomes great: Upgrading your professional services toolkit

5 min read

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

Zoom Workplace

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Zoom Revenue Accelerator

Your revenue tech stack is failing your team. Here's the fix.

5 min read

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

CX

AI that connects conversations, and the people behind them

7 min read

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

More on "Product"

What you missed at CX Summit 2026

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

What is an AI companion for work? (2026)

Beyond registrations: how to measure webinar ROI and prove event impact

When "good enough" becomes great: Upgrading your professional services toolkit

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

Your Revenue Tech Stack Is Failing Your Team. Here's the Fix.

AI that connects conversations, and the people behind them

Why small retail businesses are missing calls (and how an AI receptionist can help)