The latest insights on how the world connects

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

3 min read

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

Zoomtopia

3 min read

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

Contact Center

CX in action: How to uplift agents the smart way

4 min read

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Contact Center

7 min read

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

7 min read

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

AI Companion

Secure AI deployment concept with data protection and privacy for organizations.

As AI tools become common across platforms, organizations need to rethink how they protect data, meet compliance requirements, and maintain trust.

Insights & Trends

A conference room meeting with one professional presenting customer retention strategies to the rest of the team.

14 min read

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

Contact Center

A man talk to someone on a video conference call

15 min read

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

Contact Center

CX in action: How to improve the customer journey with speed and trust

5 min read

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

AI Companion

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

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The latest from the Zoom blog

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

CX in action: How to uplift agents the smart way

Average handle time (AHT): What it is + how to improve it

New Metrigy report: The state of AI in CX and what contact center leaders need to know

You’re already using AI. Now it’s time to secure it.

14 effective customer retention strategies to reduce churn

What is contact center experience? A complete guide [2025]

CX in action: How to improve the customer journey with speed and trust

5 ways AI is revolutionizing how our legal team works

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

CX in action: How to uplift agents the smart way

Average handle time (AHT): What it is + how to improve it

New Metrigy report: The state of AI in CX and what contact center leaders need to know

You’re already using AI. Now it’s time to secure it.

14 effective customer retention strategies to reduce churn

What is contact center experience? A complete guide [2025]

CX in action: How to improve the customer journey with speed and trust

5 ways AI is revolutionizing how our legal team works

See the latest Zoom innovations you don’t want to miss

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