認識 Zoom AI Companion，您的新 AI 助理！
利用 Zoom AI Companion 提升生產力和團隊協作，透過符合資格的付費 Zoom 方案，無需額外費用即可使用。
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發佈日期 2024年7月16日
| What does VoIP stand for? VoIP is short for Voice over Internet Protocol. You might hear it called Voice over IP, but both terms mean the same thing — calls made over the internet instead of phone lines. |
The shift away from old-school phone lines has opened the door to faster, smarter ways to stay in touch. Voice over Internet Protocol (VoIP) routes calls over the internet, giving you clearer audio, flexible setup options, and features that traditional systems struggle to match.
Adoption continues to accelerate — the latest VoIP statistics reveal that by 2034, the U.S. VoIP market is expected to reach nearly $152 billion, with the global market projected to hit $415.2 billion.
In this article, you’ll get a quick, practical look at what VoIP is, how it works, and the advantages and tradeoffs to keep in mind. We'll also cover the features that help teams communicate more efficiently.
VoIP is a technology that lets you make phone calls using the internet instead of traditional phone lines.
Unlike regular phones, which rely on physical wires, VoIP converts your voice into digital data and sends it over the internet to the person you’re calling. It works similarly to sending an email but transmits your voice instead of text.
In a VoIP setup, the organization typically manages and maintains its own VoIP system, such as Zoom Phone, which includes the necessary hardware, software, and infrastructure. This approach can reduce costs while giving teams more flexibility in how they communicate.
The voice calls you make over Wi-Fi or mobile data are a simple example of VoIP in action. While many apps use this approach for personal communication, the same concept extends for professional use through an IP phone system.
Solutions like Zoom Phone use VoIP technology to provide reliable calling, business numbers, call routing, and other features that help your business manage call workflows more efficiently.
Here’s how VoIP works behind the scenes:
VoIP can transform your business communication by replacing fixed phone lines with an internet-based system that’s easier to scale, manage, and adapt. This is especially useful for teams that want a flexible setup or use a Bring Your Own Carrier (BYOC) approach, since everything runs on a cloud-based foundation.
There are also a few tradeoffs to consider, particularly surrounding connection quality. Here’s a closer look at both sides:
| Pros | Cons |
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If your team wants modern calling features, simpler management, and room to grow, VoIP offers a strong foundation. Teams see the strongest results when VoIP is paired with a stable internet connection and a provider that fits their workflow.
雖然 VoIP 提供許多好處，但也有一些缺點和限制。讓我們探索您可能遇到的一些挑戰：
正在尋找可滿足您所有通訊需求的 VoIP 電話系統？以下是一些可以讓您的業務溝通更輕鬆的功能：
想像一下，您的所有通訊工具都集中於同一處。透過整合通訊，您可無縫整合會議、電話和 Zoom Chat。就像擁有一個超強的指揮中心為您的團隊協作工作。
與未接來電說再見，並向虛擬總機打招呼，他們將專業地接聽您的來電，並將來電轉接給適合的人或部門。它是可提供協助的助手，全天候管理您的通話，並將客戶轉接至他們所需的服務。
無論身在何處，都能透過透過桌上型電腦和行動裝置保持連線。無論您是在辦公桌前還是外出，都能透過任何相容裝置存取您的 VoIP 電話系統，這樣您便不會錯過任何重要來電。
透過加密技術與強大的安全措施，保護您的敏感通訊內容。它就像一個安全的「通話保險箱」，可確保您的對話保持私密與和密。
體驗清晰的通話品質，聽起來就像您正在面對面交談。透過高清晰音訊，您可以清晰且自信地進行通訊，讓每次對話都變得輕鬆自然。
借助 Zoom Phone 全方位的通話功能套件，您可以在毫不妥協的情況下，享受靈活的行動雲端電話系統所帶來的優勢。您甚至可透過無縫整合簡化工作流程，利用通話摘要和語音信箱工作等 AI 驅動工具來提高生產力，並透過高清晰音訊品質體驗清晰的通訊。
此外，透過通話錄製、語音信箱轉錄文字和行動應用程式存取等功能，管理您的商務通訊從未如此簡單。
VoIP and traditional landlines both handle business calling, but they work in very different ways. VoIP runs over the internet, making it easier to scale and manage, and is typically packed with features that help teams in today’s workplace communicate more efficiently.
Landlines rely on physical phone lines, which limit flexibility and make it harder to support modern workflows. Additional differences include:
| Category | VoIP | Landlines |
| Startup cost | Usually lower, especially for teams already using cloud tools App download is free; optional adapter cost: $20-$50 |
Can be higher due to hardware ($50-$100) and on-site phone installation ($40-$100) |
| Monthly fees | Often more predictable and budget-friendly Per user estimate: $15-$40 + taxes/fees |
Can increase with long-distance and maintenance charges Per line estimate: $20-$60 + taxes/fees |
| Call quality | High quality with a stable connection | Consistent, backed by physical infrastructure |
| International calls | More affordable — lower per-minute rates, often in cents | Higher rates — $1+ |
| Features | Rich capabilities, including call routing, voicemail transcription, and video options | Limited features |
| Unified communications | Can support meetings, phone, and chat in one place | Not designed for integrated communication |
| Security | Enterprise-grade security and protection are normally built in | Dependent on carrier systems |
| Other considerations | Easily scalable and adaptable to changing needs | Less flexible and harder to expand |
All in all, VoIP stands out for businesses that want a flexible IP phone system with modern workplace features. Landlines still offer steady reliability, but they lack the flexibility, speed, and range of capabilities that VoIP platforms offer for everyday communication.
在設計靈活的工作模式時，您希望增強團隊的連接性，並彌合因物理距離所造成的任何隔閡。這意味著要利用合適的通訊軟體。事實上，傳統的固定電話在美國正逐步淘汰，因此目前考慮切換至 VoIP 是一個明智的想法。
Zoom Phone 是我們以雲端為基礎的 VoIP 電話服務，其透過統一的平台最佳化工作流程，讓電話、聊天、會議等功能在桌上型電腦和行動裝置上無縫連接。此外，其 AI 驅動功能，包括通話後摘要、語音信箱任務擷取和語音信箱優先順序，可簡化工作流程、優先處理任務，並提升通訊管理效率。
Zoom Phone 還可以與 Zoom Workplace 中的其他工具整合，這是一個人工智慧優先的協作平台。立即聯絡我們，了解 Zoom Phone 如何改變您的商業連接性和協作效率。
還有關於 VoIP 的問題嗎？我們有答案！讓我們深入探討一些常見的詢問。
IP 語音的費用依據服務供應商、功能和使用者數量等因素而有所不同。通常，VoIP 與傳統電話服務相比，可以節省成本，月費更低，並降低長途費用。 但是，設備和基礎設施可能會有初始設定成本。
可以，許多手機皆可使用 VoIP 和 Zoom Workplace 等應用程式進行語音通訊。當手機連線 Wi-Fi 時，這些應用程式會利用 VoIP 技術透過網際網路而非傳統行動通訊網路撥打電話，進而提供潛在的成本節省和增強功能。
在大多數情況下，是的！VoIP供應商通常提供號碼移轉服務，允許您將現有的電話號碼轉移到VoIP系統。亦即您可以保留熟悉的電話號碼，同時享有VoIP的好處。同樣地，在轉移至Skype號碼時，此功能可讓您無縫保留現有的聯絡人，這對於確保個人或專業通訊的連續性至關重要。
VoIP 的安全措施可能會依據服務供應商和實施的情況而有不同。雖然 VoIP 提供加密和安全功能來保護您的通訊，但實施最佳做法 (例如維持軟體最新版本) 很重要。
