Zoom Business Services

Engage your customer at every stage

Leaving a lasting impression on your customer doesn’t start post-sale; it starts from their first interaction with your brand. The Zoom Business Services suite helps you build lasting and loyal relationships at every stage of the customer journey.

Zoom Business Services

Customer Care

Engage customers with an AI-powered contact center
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Marketing

Create unforgettable experiences with Zoom Events
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  • Events
    Events

    主持大規模混合式和虛擬活動。

  • Sessions
    Sessions

    透過高度可自訂的解決方案,提升您的網路研討會品質。

  • Webinars
    Webinars

    透過可靠的網路研討會平台,拓展您的觸及範圍。

Sales

Improve sales with AI-powered conversation analytics
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Customer Care

Deliver a personalized and seamless customer experiences with a unified and AI powered contact center

  • Contact Center
  • Workforce Engagement Management
  • Virtual Agent

Decrease your cost to serve and  increase CSAT

  • Quickly resolve complex intents with AI-powered virtual agents

  • Maintain a human touch with an AI-enabled chatbot that understands your customers’s most tricky or confusing questions

  • Save time and avoid customer frustration by empowering agents with seamless handoffs and interaction summaries

Empower, upskill, and enhance agent care

  • 透過 AI 生成摘要功能,在互動後自動寫下筆記,讓專員重獲寶貴的時間

  • 主動且即時存取公司記錄與資料,確保客戶每一次都能獲得準確答覆

  • 自主排班增進專員滿意度、敬業度及彈性

Deliver better business outcomes

  • 提供所有客戶通訊的單一平台,降低成本並促進高生產力

  • 自動化預測、排程與預估服務案量的當日管理,讓您部署適宜專員人力,達成 SLA 要求

  • 存取熱門主題、根本原因客訴、客戶滿意度及其他營運改善的建議,提供更高標準的服務

Marketing

Host memorable virtual and hybrid experiences with a tailored events solution

  • Events
  • Webinars
  • Sessions

Drive results

  • 舉辦活動以培養品牌知名度、增長銷售管道,並建立客戶忠誠度

  • 透過與行銷自動化平台無縫整合的詳細活動分析,改善活動策略

Bring your company together wherever they are

  • 以吸引人的方式向團隊傳遞重要訊息,大幅提升企業文化

Turn your events into a content destination

  • 使用預錄內容模擬直播活動,為您的團隊省時省力

  • 使用製作工作室創造可自訂的品牌體驗

  • 您的活動內容可以任意語言廣播,並即時翻譯為 35 種語言

Sales

Accelerate revenue with conversation intelligence software

  • Revenue Accelerator

Understand sales deals better

  • 使用分析工具,根據不同階段、規模、團隊與洽談業務名稱查看銷售交易,輕鬆辨別銷售改善機會。設定交易進度的提醒,幫助團隊掌握最新狀況。追蹤通話中提及競爭對手的次數,以發掘趨勢。

Build a culture of data-driven coaching

  • 將對話轉化為可行見解,協助管理者了解表現最佳的通話與需要關照的交易

  • 運用客戶資料及互動的「單一資料來源」簡化通話準備

  • 運用精選錄製內容播放清單複製最佳做法,提升銷售人員速率

Improve productivity and spend more time selling

  • 為銷售人員提供可輕易尋得的轉錄文字,以及明確的自動化會議摘要,幫助他們專注於銷售

  • 使用單一介面運作,脈絡化協調關鍵 CRM 交易資料的深度見解,進而排除手動更新並節省寶貴時間