ZoomMate 入门指南
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发布日期 2024年7月16日
| What does VoIP stand for? VoIP is short for Voice over Internet Protocol. You might hear it called Voice over IP, but both terms mean the same thing — calls made over the internet instead of phone lines. |
The shift away from old-school phone lines has opened the door to faster, smarter ways to stay in touch. Voice over Internet Protocol (VoIP) routes calls over the internet, giving you clearer audio, flexible setup options, and features that traditional systems struggle to match.
Adoption continues to accelerate — the latest VoIP statistics reveal that by 2034, the U.S. VoIP market is expected to reach nearly $152 billion, with the global market projected to hit $415.2 billion.
In this article, you’ll get a quick, practical look at what VoIP is, how it works, and the advantages and tradeoffs to keep in mind. We'll also cover the features that help teams communicate more efficiently.
VoIP is a technology that lets you make phone calls using the internet instead of traditional phone lines.
Unlike regular phones, which rely on physical wires, VoIP converts your voice into digital data and sends it over the internet to the person you’re calling. It works similarly to sending an email but transmits your voice instead of text.
在 VoIP 设置中，组织通常管理和维护自己的 VoIP 系统（例如 Zoom Phone），其中包括必要的硬件、软件和基础设施。这种方法既能降低成本，又能确保团队的沟通模式更为灵活。
The voice calls you make over Wi-Fi or mobile data are a simple example of VoIP in action. While many apps use this approach for personal communication, the same concept extends for professional use through an IP phone system.
Solutions like Zoom Phone use VoIP technology to provide reliable calling, business numbers, call routing, and other features that help your business manage call workflows more efficiently.
Here’s how VoIP works behind the scenes:
VoIP can transform your business communication by replacing fixed phone lines with an internet-based system that’s easier to scale, manage, and adapt. This is especially useful for teams that want a flexible setup or use a Bring Your Own Carrier (BYOC) approach, since everything runs on a cloud-based foundation.
There are also a few tradeoffs to consider, particularly surrounding connection quality. Here’s a closer look at both sides:
| Pros | Cons |
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If your team wants modern calling features, simpler management, and room to grow, VoIP offers a strong foundation. Teams see the strongest results when VoIP is paired with a stable internet connection and a provider that fits their workflow.
虽然 VoIP 有很多优势，但它也有一些缺点和局限性。让我们来探讨一下您可能会遇到的一些挑战：
正在寻找能满足您所有通信需求的 VoIP 电话系统？以下一些功能可以使您的业务通信更加轻松：
想象一下，将全部沟通工具整合至同一平台。统一通信可打通会议、电话与 Zoom Chat，实现无缝联动，相当于为团队协作配备功能完备的指挥中心。
告别未接来电，让虚拟接线员以专业的方式接待呼叫者，并将他们准确转接至相应人员或部门。它如同一位能够全天候管理来电的得力助手，让每一位客户都能获取所需的服务。
桌面端与移动端均可适配，您外出途中也能保持沟通畅通。无论您身处工位还是在外出途中，均可通过任意兼容设备接入 VoIP 电话系统，避免错过重要来电。
依托加密与完善的安全防护手段，保护您的敏感沟通内容。它就像一个安全的通话保管库，保障您的对话私密不泄露。
通话音质清晰通透，对话体验如同面对面交谈。高清音频可以保障清晰顺畅的沟通，让每一次通话都轻松高效。
借助 Zoom Phone 配备的全套通话功能，您可以享受灵活的移动云电话系统所带来的优势，无需做出任何取舍。您甚至可以通过无缝集成简化工作流程，使用通话摘要和语音信箱任务等 AI 驱动的工具提高工作效率，并体验高清语音质量带来的清晰通话体验。
此外，借助通话录音、语音邮件转录和移动应用访问等功能，管理业务通信将会变得前所未有地简单。
VoIP and traditional landlines both handle business calling, but they work in very different ways. VoIP runs over the internet, making it easier to scale and manage, and is typically packed with features that help teams in today’s workplace communicate more efficiently.
Landlines rely on physical phone lines, which limit flexibility and make it harder to support modern workflows. Additional differences include:
| Category | VoIP | Landlines |
| Startup cost | Usually lower, especially for teams already using cloud tools App download is free; optional adapter cost: $20-$50 |
Can be higher due to hardware ($50-$100) and on-site phone installation ($40-$100) |
| Monthly fees | Often more predictable and budget-friendly Per user estimate: $15-$40 + taxes/fees |
Can increase with long-distance and maintenance charges Per line estimate: $20-$60 + taxes/fees |
| Call quality | High quality with a stable connection | Consistent, backed by physical infrastructure |
| International calls | More affordable — lower per-minute rates, often in cents | Higher rates — $1+ |
| Features | Rich capabilities, including call routing, voicemail transcription, and video options | Limited features |
| Unified communications | Can support meetings, phone, and chat in one place | Not designed for integrated communication |
| Security | Enterprise-grade security and protection are normally built in | Dependent on carrier systems |
| Other considerations | Easily scalable and adaptable to changing needs | Less flexible and harder to expand |
All in all, VoIP stands out for businesses that want a flexible IP phone system with modern workplace features. Landlines still offer steady reliability, but they lack the flexibility, speed, and range of capabilities that VoIP platforms offer for everyday communication.
将迁移到 VoIP 的过程分解成清晰的步骤，就能简化这一流程。您将规划需求、检查连接、选择提供商、部署所需设备，并完成部署设置。
如果您曾在测速时观察到抖动，就会明白互联网对通话质量的影响，因此及早优化网络有助于充分发挥 IP 语音配置的性能。
首先绘制团队沟通模式。查看通话量、远程办公需求、现有工具，以及任何适用的安全规则。例如，受 HIPAA 法规约束的医疗保健机构可能会寻找具备加密通话和受控访问通话记录等功能的 VoIP 提供商。
接下来，制定清晰的预算。VoIP 的定价各不相同，但平均范围大致如下：
利用这些估算值，比较投资金额与潜在收益。许多组织在切换为 VoIP 后，都取得了可衡量的成本和基础设施收益。例如，选择 Zoom Phone 后，Flex 减少了 50%-70% 的全球电路和基础设施，从而降低总体拥有成本。
运行带宽测试，确定您的连接是否支持 VoIP。您需要部署稳定的链路，每个用户大约 100 Kbps，通过光纤或同轴互联网传输数据，以确定性能稳定可靠。
如果您的现有配置无法满足需求，请考虑进行小幅升级。更新的路由器、更强的 Wi-Fi、或不同的 ISP 均有助于减少通话掉线，并最大限度减少对话过程中的抖动。
优秀的 VoIP 提供商能够支持企业当前的运营模式，同时仍留有发展空间。在比较不同选项时，请留意以下要素：
您还要确认移动应用支持服务、国际通话选项以及任何地区限制。Zoom Phone 是一个灵活的云电话系统，它专为移动办公而打造，兼具实用集成、AI 优先生产力工具以及高清语音质量。此外，它还具备 VoIP 电话功能（例如通话录制、语音邮件转写和移动访问），可助您轻松管理日常通信内容。
选定提供商后，请准备好顺利完成部署所需的设备，包括：
您的提供商将指导您完成部署，通常包括功能快速演示和用户培训。如果您保留现有号码，他们会负责办理携号转网手续。如果您不保留现有号码，则可在您的网站、电子邮件签名和客户渠道中共享新的号码。
一旦所有设备连接完毕，您的团队就能使用新的 VoIP 系统拨打和接听电话，并顺利过渡到日常应用，最大限度减少中断。
如果您仍然对 VoIP 的定义及其运作原理感到好奇，这些答案可以解答常见问题并涵盖基本内容。
大多数 VoIP 套餐的价格约为 10-30 美元/用户/月。例如，Zoom Phone 的起价为 10 美元/用户/月（如果添加设备或额外功能，费用会随之增加）。
能。许多手机可以使用 VoIP 通过 Zoom Workplace 等应用进行语音通信。当手机连接到 Wi-Fi 时，这些应用会利用 VoIP 技术通过互联网（而非传统蜂窝网络）拨打电话，从而降低成本并扩展通话功能。
能。大多数提供商都支持携号转网，因此您可以将现有电话号码转移到新的 VoIP 系统，并在切换平台时保留原有内容。
是。当提供商应用当前的安全措施时，VoIP 可以通过企业级安全功能和现代访问控制提供更完善的保护措施。
