How much is Zoom Workplace worth to your organization?

How much is Zoom Workplace worth to your organization?

Five real-life Zoom customers saw an average financial value of $38.7 million annually after five years of using Zoom Workplace.

451 Research, a part of S&P Global Market Intelligence, analyzed the results of five Zoom customer deployments over five years to measure the business impact of Zoom Workplace.

Five real-life Zoom customers saw an average financial value of $38.7 million annually after five years of using Zoom Workplace.

The composite organization

  • 3,170 Employees
    3,170

    Employees

  • 10 Zoom Workplace products deployed
    10

    Zoom Workplace products deployed

  • 2.8 Legacy tools replaced with Zoom
    2.8

    Legacy tools replaced with Zoom

Total cost of ownership

Total cost of ownership

According to the report, Zoom Workplace customers experienced a 37% reduction in TCO over a five-year period.

Annual business value

  • $33.2m in employee productivity
    $33.2m

    in employee productivity

  • $6m in business growth
    $6m

    in business growth

  • $664,000 in operational efficiency
    $664,000

    in operational efficiency

  • $129,000 in employee engagement
    $129,000

    in employee engagement

$39.98m

in business value per year, on average

$12,212

in added value per employee annually

Business value by category

See how the business value gained by our customers breaks down by product category.

Communication

Annual value

$14.7m

“We have a meeting-heavy culture. Zoom makes it easy to quickly chat, no matter where you are, without disruption or complications.”

Head of productivity

Global financial services organization

Communication

Spaces

Annual value

$11.2m

“[Before,] the IT team would have to support 10-15 meetings a day across several rooms. Now they’re all self-service.”

IT Director

Regional law firm

Spaces

Productivity

Annual value

$5m

“Zoom Whiteboard helped out for collaboration in person, such as brainstorming sessions. The R&D team really liked this, so we installed it at every R&D site.”

VP of IT

Global telecommunications equipment manufacturer

Productivity

AI Companion

Annual value

$3.8m

“People are saving two to five hours a week from AI meeting summaries…We consider Zoom an AI leader.”

IT Director

Global fintech provider

AI Companion

Learn more about the true business value of an AI-first work platform like Zoom Workplace.

Read the full report