Bring patient interactions, data, and care teams into one secure, AI-powered platform, built to deliver better CX outcomes for the healthcare industry.
Minimize bureaucratic headaches for staff and patients with a CX platform that routes, resolves, and streamlines interactions from scheduling to billing support.
Built-in AI offers real-time support to help healthcare teams resolve issues faster, route requests more accurately, and scale support without adding headcount.
With HIPAA-compliant (via BAA) context preserved across channels and tools to continuously improve quality, customers get fast solutions and care teams earn trust.
Reduce wait times and staffing strain by bringing all your customer interactions across channels into one secure platform. Intelligently route calls, integrate securely with EHR platforms, and get key analytics to help enhance your CX experience.
Let patients self-serve with an AI agent that understands context and can resolve inquiries end-to-end via chat and voice. Escalate to human care teams seamlessly with full EHR context intact.
Equip care teams with an AI tool that can surface the right information instantly, offer real-time recommendations to eliminate context-switching, and automate post-call admin.
Ensure optimized staffing with scheduling that adapts to demand spikes and patient care patterns.
Auto-score patient interactions to identify process gaps, improve care team consistency, see training opportunities, and boost member and customer satisfaction.
Turn CX data into faster, more informed decisions with a searchable bird's-eye view into Zoom Contact Center, Zoom Virtual Agent, Quality Management, and Workforce Management data.
Zoom CX integrates with the platforms and systems at the heart of the healthcare industry, making it easy for all kinds of health organizations to automate, level up, and refine how they deliver care.
