Japan

Country code: +81

Last updated: August 30, 2024

Zoom Phone

Zoom Contact Center

Supported Number Type

Toll

Toll
International Toll-Free (ITFS)

Number Porting Supported?

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Yes
0ABJ Number Porting Only

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No
Number Porting is not available

New Number Supported?

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Yes

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Yes

Lead Times

Number Porting - Up to 15 business days

New Number Provisioning

  • Toll - Up to 3 business days
  • ITFS - Up to 10 business days


Address & Documentation validation - Up to 10 business days

Compliance Requirements for Service Activation

Toll

  • Proof of ID of Director or of Authorized Company Representative
  • Proof of Address
  • Company Registration Documents
  • Know-Your-Customer Declaration Form
  • Power of Attorney requirement (If the signer of the declaration form is non-director)

Note:

  • Do not upload the backside of My Number Card
  • A mailer will be sent to verify the Applicant’s physical address
  • The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.
  • If the individual submitting this document is an authorized company representative whose name does not appear on the official company registration documents as a listed company director, then the individual
  • must appear by Zoom web meeting and at such meeting present the originals of the submitted identification documents.



ITFS

  • Order form (To be provided by Zoom)
  • The ID of the person in charge of the order
  • The ID of the person owning 25%+ of shares
  • Company Registration Documents



Restrictions: Calling 3 digits and special service numbers are not supported.

  • 04(Directory assistance)
  • 115(Telegram
  • 17(Time signal
  • 177(Weather report)
  • 171(Messaging service for disaster)
  • 188 (Consumer affairs center)
  • 189 (Child Consultation Center)
  • 110,119,118 (Emergency call)
  • 00XY(Carrier Identification Prefix)
  • Special service number, Including 0570-Navidia
  • All other 3 digits and special service numbers