Japan

Toll (050 & 0ABJ)
Toll-Free (0120 & 0800)

Toll (050 & 0ABJ)
Toll-Free (0120 & 0800)

Yes                                                                                                                                   

*0ABJ-PSTN numbers issued to NTT Communications only. 

No

Yes

Yes

Number Porting - Up to 15 business days

New Number Provisioning

• Toll - Up to 3 business days
• Toll-Free - Up to 3 business days

Address & Documentation validation - Up to 10 business days

Toll & Toll-Free

• Proof of ID of Director or Authorized Company Representative
• Proof of Address
• Company Registration Documents
• Know-Your-Customer Declaration Form
  • Power of Attorney is required if the declaration form's signer is not listed as the director on the official company registration documents.                                                                                                                                                                                                                                                                             
• Note:
  • Please do not upload the backside of My Number Card
  • A mailer will be sent to verify the Applicant’s physical address.
    • If the signer of the declaration form is not listed as the director on the official company registration documents.
  • The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.
  • Suppose the individual submitting this document is an authorized company representative whose name does not appear on the official company registration documents as a listed company director. In that case, the individual must appear via Zoom web meeting and at such meeting present the originals of the submitted identification documents.

Currently, Japan allows number portability for 0ABJ numbers, but this service is limited exclusively to NTT-owned numbers. As it stands, only NTT numbers can be ported, while all other 0ABJ numbers remain non-portable. However, significant changes are on the horizon: starting from January  20, 2025, 0ABJ numbers will become portable across all service providers.                                                                                                                                                                                                                                                  

To facilitate these upcoming changes and enhance the porting systems, all carriers in Japan will observe an embargo period between December 2024 and January 2025 (the exact duration may vary by operator).                                                                                                       

Zoom will have operational restrictions from November 30, 2024, to January 19, 2025. Impacting new orders, porting orders, and activation of porting orders.                                                                                                                                                                                   

New provisioning requests for 0ABJ numbers in certain cities will not be processed from December 24, 2024, to January 13, 2025. This pause will depend on whether Zoom has an available inventory of numbers for specific cities. The additional requests that remain unprocessed during the restriction period will be addressed after January 13, 2025.                                                                                                                                        

Porting (LNP) orders will be suspended during the entire restriction period, and submitted orders before November 30, 2024, will have activation restrictions from December 24, 2024, to January 13, 2025.