Hong Kong

Country code: +852

Last updated: January 9, 2025

Zoom Phone

Zoom Contact Center

Supported Number Type

Toll                                                                                                                                                                                                    

Toll-Free

Toll-Free

Number Porting Supported?

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Yes

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Yes

New Number Supported?

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Yes

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Yes

Lead Times

Number Porting                                                                                                                                                                                                                                                                                    

    • Toll and Toll-Free - Up to 30 business days

                                                                                                                                                                                   

New Number Provisioning

    • Toll - Up to 20 business days
    • Toll-Free - Up to 3 business days



Address & Documentation validation - Up to 3 business days

 

Compliance Requirements for Service Activation

Toll

    • Company Registration Certificate and Business Registration Number issued in Hong Kong
    • Local Contact in Hong Kong (Name, Phone Number, and Email Address)

                                                                                                                                                                                                                                                                           

Toll-Free

    • A valid address worldwide (Outside Hong Kong) is required for Toll-Free.
    • Proof of Entity (Any of the following)

      • Sole Proprietorships

      • Corporations (including Limited Liability Companies)

      • Partnerships (General or Limited)

      • Schools and Universities

      • Non-Profit Organizations

      • Government Agency

Important Updates

Number Porting Freeze from January 27, 2025, to February 5, 2025, due to Holidays in China.

No number porting activity will be conducted during this window.

Porting Number Porting Activity will resume on February 6, 2025.