Traditional contact centers weren’t built for today’s busy customer. Siloed tools and broken handoffs create friction that frustrates customers and drains employees.
The Zoom Connection-frist CX Playbook gives you practical steps to build connected experiences that reduce effort, empower teams, and improve outcomes.
What you’ll learn:
- How to design journeys around resolution, not channels
- Ways to break down silos so teams share one view of the customer
- How agentic AI speeds routine issues while keeping the human touch
- Simple checklists and plays you can start using today
