Nexusguard, a global leader in distributed denial-of-service (DDoS) protection, relies on innovative solutions to enhance communication and customer training while supporting rapid international growth. Founded in 2008, Nexusguard partners with around 100 telecom companies and ISPs to deliver carrier-grade DDoS protection to enterprises and government entities worldwide. As the company expanded, maintaining seamless communication and scalable training became critical to its operations.
Nexusguard faced challenges with its traditional PBX system, which required costly inter-office VPN connections, had heavy infrastructure demands, and offered limited flexibility for hybrid employees. High international call costs hindered the company’s ability to connect with global partners and customers. Plus, training customers across borders added another layer of complexity, as in-person sessions were expensive and logistically challenging.
To address these challenges, Nexusguard adopted Zoom Phone and Zoom Webinars to streamline operations and improve scalability. Zoom Phone provided flexible licensing, local number accessibility, and high-quality communication for employees, partners and customers, reducing infrastructure costs and complexity. Zoom Webinars enabled secure, interactive virtual training sessions with features like real-time Q&A and privacy safeguards, eliminating the need for costly in-person events while ensuring confidentiality and engagement across global regions.
Seamless and Cost-Effective Communication
By consolidating its communication systems into Zoom Phone, Nexusguard has significantly reduced the costs associated with traditional PBX systems and inter-office VPN connections. The use of local numbers and flexible licensing allows the company to adapt to regional and operational needs while adding cost efficiency.
Zoom Phone is part of the Zoom Workplace app to provide a unified platform for communication. With enhanced call quality and streamlined internal collaboration, teams can engage effectively with customers and partners worldwide
Efficient and Secure Virtual Training
With Zoom Webinars, Nexusguard delivers efficient and secure virtual training sessions, eliminating the high costs of travel and in-person events. What’s more, as Zoom webinars are view-only, attendees can view a presentation or event without seeing the names of other attendees, which are visible only to the host and panelists. This facilitates confidentiality, which is particularly important for clients in competitive industries, allowing Nexusguard to maintain trust and privacy during training sessions.
Nexusguard made customer training a whole lot easier by using Zoom Webinars. Instead of flying people around the globe or booking expensive venues, they're now running engaging virtual sessions that customers love. Setup is a breeze, and since everyone already knows how to use Zoom, they can hit the ground running. The best part? Their customers can join from anywhere, ask questions in real time, and participate in live discussions — all while keeping their identity private from competitors. Nexusguard is also seeing deeper engagement, better knowledge retention, and stronger relationships with their global customer base, without the traditional hassles and costs of in-person training.
