One team, one platform, fewer gaps: How eeCheck runs global background screening operations with Zoom

eeCheck unifies communications across its global team with Zoom Phone, Zoom Meetings, and Zoom Events and Webinars to serve its clients with greater speed and agility

Headquarters:

Hong Kong

Industry:

Professional Services & Consulting

Organisation size:

51-250

Challenge:

Before Zoom, eeCheck relied on a fragmented mix of local phone carriers, multiple mobile numbers, and disconnected tools. With no unified system, communication across its global team was slow, inconsistent, and difficult to manage. This created communication gaps that threatened both internal collaboration and client response times.

Benefits:

Zoom has given eeCheck what its business demands most: speed, agility, and seamless communication across borders. Zoom Phone replaced a fragmented web of local carriers with a single centrally managed system, making every team member equally reachable, regardless of country or time zone. Zoom Meetings cut through the inefficiency of chasing people across multiple tools, enabling fast, focused collaboration that keeps client response times short. Zoom Events and Webinars scaled eeCheck’s ability to engage clients and employees alike.

Products used

eeCheck is a leading employment background screening organisation in Asia with a mission to achieve the highest standards for Human Resources (HR) focused background check solutions. With employees and operations that span globally, eeCheck helps organisations in highly regulated industries such as banking, finance, and government manage hiring risk and compliance. eeCheck conducts reference checks, employment verifications, and background screenings for some of the world’s largest banks and government agencies, making speed, accuracy, and compliance necessary in every client interaction.

A fragmented system that could not keep up

Speed and agility towards serving their clients are central to eeCheck’s value proposition, yet its previous communications setup was fragmented, slow, and difficult to scale. Teams at eeCheck relied on local phone carriers and disparate digital tools with no consistent way of working across countries.

Consequently, this led team members to have multiple phone numbers (for instance, separate Hong Kong, Singapore, and China mobile numbers), making it difficult to know which number to call at any given time. Call forwarding during public holidays, which is a frequent occurrence across a global organisation like eeCheck, required manual configuration, and knowledge of the manual set-up process was not well-documented. Different teams used different tools for internal communication and client meetings, creating information silos and slowing down response times.

There’s always a lot of gaps and employee engagement problems if you don’t have the right tools. With people using different tools, it’s just very hard to get access to them all the time. If you do not have a tool to access the needed person to address a customer question, it becomes difficult to respond back to the customer quickly and resolve their enquiries.

Leo Ma CEO, eeCheck

Seamless global communication that powers the ‘one team’ culture with Zoom Phone

At the heart of eeCheck’s operations is a philosophy its CEO Leo Ma calls “One Team”. This is an idea that, despite working in different countries, every employee should feel equally accessible, connected, and empowered to serve clients without friction.

Team photo

With Zoom Phone, eeCheck consolidated all employee communication onto a single platform. Team members across 10 countries in Asia and the UK now operate from a unified directory. Calls can be transferred between countries in real time, without the complexity of managing multiple carriers and less risk of a missed transfer due to poor standard operating procedures. As candidates and their referees are often based in different countries, Zoom Phone allows eeCheck’s global teams to easily merge calls, bring in colleagues from other offices, and maintain professional call quality. Zoom Phone enabled this without having eeCheck’s employees manage separate devices or phone numbers.

With Zoom Phone, teams can easily add another team member from Hong Kong, India, or Malaysia into an active client call of a reference check process. Everything is just one click away.

Leo Ma CEO, eeCheck

Driving client and employee engagement with Zoom Events and Webinars

Zoom Events and Webinars has significantly enhanced eeCheck’s ability to engage their end-customers at scale. The platform’s ease of setup has been especially valuable for eeCheck, which runs virtual events. These range from webinars targeted at around 100 to 200 end-customers where eeCheck would share updates about background check requirements and successful customer stories, to webinars targeted at around 30 end-customers for industry-specific topics. Beyond engaging existing clients, eeCheck also leverages webinars as a prospecting tool, using them to attract and convert potential new business by showcasing their expertise and value to a broader audience. In particular, eeCheck uses the event analytics tool to collect information such as the number of registrations and attendees to understand the reach and demographic of their audience.

Enabling future innovation: Zoom as a Long-Term Business Partner

For eeCheck, Zoom is not simply a communications vendor but a strategic partner in the company’s growth journey. As eeCheck continues to expand its country footprint and deepen its relationships with enterprise and government clients, Zoom is expected to grow alongside it. In particular, eeCheck will actively explore how Zoom AI’s capabilities can be more deeply integrated into its operations. The goal is a future in which Zoom’s AI-powered collaboration tools reduce administrative load, surface insights from client interactions, and help teams at eeCheck move even faster while supporting compliance and quality standards.

If speed and client experience are important, Zoom is the right choice. eeCheck could achieve its business goals while remaining fast, compliant, and delivering a positive client experience thanks to Zoom’s backend solutions. Do not assume the investment cost is high. When factoring in the efficiency gains from a unified platform and the commercial value of faster client service, Zoom delivers a strong return.

Leo Ma CEO, eeCheck

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One team, one platform, fewer gaps: How eeCheck runs global background screening operations with Zoom

A fragmented system that could not keep up

Seamless global communication that powers the ‘one team’ culture with Zoom Phone

Driving client and employee engagement with Zoom Events and Webinars

Enabling future innovation: Zoom as a Long-Term Business Partner

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