Transforming Thailand healthcare: the Arincare journey with MedCare Telehealth and Zoom Video SDK

In an era defined by rapid technological advancement, the landscape of healthcare is undergoing a profound transformation. At the forefront of this revolution stands Arincare, a pioneering force in Thailand’s healthcare sector. Led by CEO Teera Kanokkanjanarat, Arincare has embarked on a visionary journey to bridge the gap between patients and healthcare providers through the integration of telehealth solutions into its platform.

Arincare’s commitment to revolutionizing healthcare stems from a deep-seated desire to address the pervasive disparities that plague Thailand’s healthcare system. With over 4,000 pharmacies in its network, Arincare has long been dedicated to providing accessible and affordable patient care across the nation. However, the challenge of remote healthcare solutions, particularly in underserved and remote areas, has become increasingly pressing.

Recognizing this need, Arincare ventured into the realm of telehealth, aiming to democratize access to medical consultations and services. The creation of MedCare Telehealth marked a significant milestone in Arincare’s journey, offering a comprehensive suite of telehealth solutions tailored to the diverse needs of healthcare providers and patients alike.

Central to the success of MedCare Telehealth is the integration of Zoom Video SDK, a decision driven by the need for world-class quality standards, security, and flexibility. By leveraging Zoom’s cutting-edge technology, Arincare has empowered hospitals, clinics, and pharmacies nationwide to offer seamless telehealth services to their patients.

The implementation of Zoom Video SDK has revolutionized the way healthcare is delivered in Thailand. With over 50,000 users across 13 hospitals currently utilizing MedCare Telehealth, the impact of this innovative solution is palpable. Patients, regardless of their location or socioeconomic status, now have access to high-quality medical consultations from the comfort of their homes.

With Zoom, Arincare saves approximately $450,000 USD per month by offering remote visits instead of in-person visits, which accounts for an 84% cost reduction, serving around 6,000 patients monthly. Traditionally, patients would wait for an hour in line before seeing the doctor; however, with Zoom, the average wait time has been reduced to just 10 minutes, resulting in a saving of 5000 hours per month.

Teera Kanokkanjanarat, CEO of Arincare, underscores the pivotal role of Zoom Video SDK in enabling hospitals to embrace telehealth:

The implementation of Zoom Video SDK has not only improved the accessibility and efficiency of telehealth services but has also transformed the landscape of healthcare delivery in Thailand. Through real-time video consultations and streamlined workflows, healthcare professionals can now extend their reach beyond traditional boundaries, offering medical expertise to remote areas with limited access to healthcare services.

As Arincare looks towards the future, their vision of seamless integration of telehealth into every patient’s healthcare journey remains steadfast. With plans for expansion and the integration of new technologies on the horizon, Arincare is poised to continue its mission of democratizing healthcare and improving the lives of people throughout Thailand.