Industries | Zoom Blog

What is a virtual call? How it works and how your business can benefit

Virtual calls let you call over the internet — no landlines needed. Learn how they work, their benefits for small businesses, and how to get started.

Phone System

What is a SIP phone? How it works and why businesses are switching

9 min read

A SIP phone lets your business make calls over the internet — more features, lower costs. Learn how SIP phones work and why cloud is the smarter choice.

Small Business

9 min read

Looking for the best business management software? Compare top tools, learn what to look for, and see how Zoom Workplace and Bonsai can support your stack.

Phone System

What is telephony? A guide for small businesses

6 min read

Learn what telephony is, the types that exist today, and how cloud telephony helps small businesses stay responsive and connected.

Phone System

What is a VoIP number? A guide for small businesses

7 min read

Learn what a VoIP number is, how it works, and why small businesses are switching from landlines to flexible, affordable VoIP phone numbers.

Phone System

What is cloud telephony? A guide for small businesses

7 min read

Cloud telephony replaces legacy phone systems with internet calling. Learn how it works, its benefits for SMBs, and how to find the right choice for your business.

Small Business

Pipeline management CRM: how to optimize your sales process

12 min read

Master pipeline management CRM to support sales efficiency and improve deal tracking. Clear for freelancers and small teams aiming for growth.

Small Business

How to track project progress: 6 effective methods in 2026

12 min read

Learn how to track project progress with simple methods that keep your projects on schedule. Discover tips to improve tracking and stay organized.

Small Business

CRM cost: understanding pricing to choose one option worth considering

11 min read

Explore crm cost to find the best plan for your business. Learn tips to manage expenses and simplify client management with Bonsai.

Small Business

How to esign a document: 5 simple steps to sign online

11 min read

Learn how to esign a document quickly and securely. Discover easy ways to sign documents online and save time with Bonsai's combined toolset.

Small Business

Payment link: how to create and use payment links effectively

13 min read

Learn how to create and use payment links to simplify client payments. Discover how payment links support your freelance business with Bonsai.

Small Business

Accept payments online: 5 simple ways for your business

11 min read

Learn how to accept payments online with ease and security. Discover methods that save time and help grow your business, including options from Bonsai.

Small Business

How to write a contract: 6 clear steps for success

13 min read

Learn how to write a contract with clear steps. Discover how a well-written contract protects your work and relationships, including tips from Bonsai.

Small Business

Proposal outline: how to structure a winning proposal

13 min read

Learn to manage proposal outlines to organize ideas clearly and support your progress with expert tips and a streamlined process.

Small Business

How to track sales progress: 6 key steps to improve results

10 min read

Learn how to track sales progress effectively. Discover practical steps to monitor your sales pipeline and support performance with tools like Bonsai.

Small Business

How to create invoices: 6 simple steps for freelancers

11 min read

Learn how to create invoices easily with 6 clear steps. Discover tips to streamline how you get paid and manage your billing with tools like Bonsai.

Small Business

11 min read

Learn to manage project time tracking to support productivity and profits. Get practical tips and tools, including how Bonsai simplifies your workflow.

Small Business

CRM comparison: how to choose a tool worth considering for your business in 2026

7 min read

Explore our CRM comparison to find CRM tools that fit your business in 2026. Simplify client management and sales with the right CRM.

Small Business

11 min read

Master contract signing with our guide. Protect your small business and streamline agreements effectively and securely with Bonsai.

Small Business

11 min read

Learn how to create effective business proposals that help you support your business growth, with Bonsai tips and templates.

Small Business

11 min read

Learn how to create and manage invoices effectively. Discover tips to help streamline how you bill and simplify invoicing with Bonsai's smart tools.

Small Business

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

5 min read

Three things happened when these teams stopped taking notes.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

Company News

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

10 min read

Zoom's UK infrastructure is now live. UK-hosted Meetings, Phone, Contact Center, Virtual Agent, AI features and more; at no extra cost for new paid customers, built for UK public sector and regulated industries.

Insights & Trends

10 must-know small business tech trends for 2026

9 min read

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

Phone System

11 min read

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Small Business

When "good enough" becomes great: Upgrading your professional services toolkit

5 min read

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Small Business

5 min read

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Small Business

Never miss a customer: How AI Receptionist is helping small retail businesses

5 min read

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Phone System

8 min read

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

Small Business

5 min read

Part 3: The SMB AI Balance

Small Business

5 min read

Part 2: The SMB AI Balance

Small Business

5 min read

Part 1: The SMB AI Balance

Small Business

5 min read

Fresh insights from the Zoom Small Business AI Report

Rooms & Workspaces

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

4 min read

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

Government

3 min read

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

Education

Image of a person holding a piece of paper in front of a Zoom meeting on a laptop.

7 min read

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

CX

AI in financial services: Banking on the power of AI agents in customer experience

5 min read

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

Small Business

4 min read

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

Virtual Agent

From call to conversation: Why your phone should do more than just ring

6 min read

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

Small Business

7 min read

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

Insights & Trends

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Small Business

Professional services firms: 5 tips for a smoother workday (and a better client experience)

5 min read

Learn how Zoom Workplace can help professional services firms save time and improve client service.

Healthcare

6 min read

Zoom for Healthcare enables healthcare organizations to deliver seamless experiences across the patient journey and enhance collaboration among providers.

Phone System

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

5 min read

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small Business

4 min read

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Small Business

6 min read

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Small Business

6 min read

Get tips from small business leaders on growing your company, connecting with customers, and successfully incorporating AI and other technology in your operations.

Phone System

What is a hosted VoIP? Complete guide + features to look for

7 min read

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

Contact Center

4 min read

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Healthcare

Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services

3 min read

Telepsychiatry plays a critical role in improving access to mental health care, with over one in three outpatient visits being delivered by telehealth, according to Kaiser Family Foundation (for example, 35% and 38% of outpatient visits were over telehealth for depression...

Zoom Workplace

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

4 min read

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

Security & Privacy

5 min read

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

More on "Industries"

What is a virtual call? How it works and how your business can benefit

What is a SIP phone? How it works and why businesses are switching

Business management software for small businesses in 2026

What is telephony? A guide for small businesses

What is a VoIP number? A guide for small businesses

What is cloud telephony? A guide for small businesses

Pipeline management CRM: how to optimize your sales process

How to track project progress: 6 effective methods in 2026

CRM cost: understanding pricing to choose one option worth considering

How to esign a document: 5 simple steps to sign online

Payment link: how to create and use payment links effectively

Accept payments online: 5 simple ways for your business

How to write a contract: 6 clear steps for success

Proposal outline: how to structure a winning proposal

How to track sales progress: 6 key steps to improve results

How to create invoices: 6 simple steps for freelancers

Project time tracking: a complete guide for small businesses

CRM comparison: how to choose a tool worth considering for your business in 2026

Contract signing: the complete guide for small businesses

Business proposal: the complete guide for small businesses

Invoice guide: how to invoice for small businesses

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

AI receptionist use cases: How 8 industries never miss a call

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

10 must-know small business tech trends for 2026

What is a PBX phone system? A complete guide for small businesses

When "good enough" becomes great: Upgrading your professional services toolkit

Why small retail businesses are missing calls (and how an AI receptionist can help)

How small businesses are winning with AI-generated video: insights from our latest survey

Never miss a customer: How AI Receptionist is helping small retail businesses

What is VoIP and how does it work?

Turning curiosity into advantage

Scaling without burnout

Redefining hard work in the AI era

The state of solopreneurship in 2026

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

DISA provides expanded Impact Level 4 (IL4) Authorization to Zoom for Government as trusted and secure platform for use by Department of Defense and its mission partners

What is a virtual classroom? Tips to set one up

AI in financial services: Banking on the power of AI agents in customer experience

Small business, big plans: Your tech toolkit for sustainable growth

From call to conversation: Why your phone should do more than just ring

Small business tech tips: A guide to getting more done with Zoom Workplace

15 best small business apps to stay ahead in 2025

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Re-imagining healthcare with Zoom’s AI-first platform

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Impress, don’t stress: 5 reasons why Zoom Workplace will benefit your small business

Must-know strategies and real-world examples for small businesses using AI

10 small business tips for entrepreneurs, according to SMB leaders

What is a hosted VoIP? Complete guide + features to look for

Deliver the Right Care and Communication the First Time with Zoom Contact Center

Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

A parent’s guide for talking to kids about safely using Zoom