How-to | Zoom Blog

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

How-to

5 min read

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

How-to

8 min read

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

Contact Center

Customer journey mapping guide: How to create one + free template

7 min read

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

How-to

10 min read

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

How-to

7 min read

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

Phone System

How to call a phone from a computer in 5 simple steps

8 min read

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Zoom Workplace

9 min read

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

Webinars & Events

How to start a podcast: A step-by-step guide

12 min read

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

CX

15 customer service examples that exceeded expectations

8 min read

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

Contact Center

What is call center shrinkage and how can you reduce it?

7 min read

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

How-to

18 min read

Task prioritization means focusing on the most important tasks first. Discover 12 techniques to help streamline your workload and reduce stress for a more productive day.

How-to

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

Collaboration

Two employees sitting at a desk watching a company all hands in a Zoom conference room

9 min read

Learn what employee engagement is and why it’s important, with 10 actionable tips to improve employee engagement in your workplace.

Collaboration

Two businesswomen sitting at a laptop, discussing task management strategies.

12 min read

Learn what a task management workflow is, its benefits, and how to choose the right task management workflow solution.

Thought Leadership

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

13 min read

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

CX

A man wearing a red shirt talks to someone on the phone.

14 min read

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

How-to

18 min read

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

More on "How-to"

Zoom avatars: show up your way in every meeting

How to build an AI agent: A complete guide for small businesses

How to write a meeting summary (with tips, template, and example)

Customer journey mapping guide: How to create one + free template

How to fax from a computer: Send documents quickly and securely

How to get a business phone number: A practical guide

How to call a phone from a computer in 5 simple steps

The complete guide to meeting minutes (+ 3 templates and examples)

How to start a podcast: A step-by-step guide

15 customer service examples that exceeded expectations

What is call center shrinkage and how can you reduce it?

How to prioritize tasks: 12 techniques

Call center dashboard: How to track key metrics and KPIs

How to improve employee engagement: Guide + 10 tips

What is task and workflow management, and how does it improve outcomes?

7 work environments and how to build a strong one for your employees

B2B customer service: A 2026 framework

20 Zoom interview tips to help you land your dream job