CX | Zoom Blog

AI virtual agent: a 2026 guide for contact center managers

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

CX

What is an AI chatbot? The 2026 guide for IT and business leaders

11 min read

What is an AI chatbot? Learn how they work, the key types, business benefits, and how Zoom AI Companion brings conversational AI into your daily workflow.

CX

11 min read

Learn the key differences between a virtual agent vs chatbot. Discover which AI solution fits your contact center goals with this practical guide.

CX

Phone Extension: The Complete IT Guide for 2026

9 min read

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

CX

7 min read

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

CX

Stop reviewing reports. Start running the business with your CX data.

7 min read

Learn how customer experience analytics can transform CX data into actionable insights. With CX Insights, leaders can move from reporting to diagnosis and action.

CX

AI that connects conversations, and the people behind them

7 min read

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Contact Center

Call center voice analytics: Benefits, use cases, and how it works

7 min read

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

AI

AI in call centers: 6 use cases for any business

11 min read

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

More on "CX"

AI virtual agent: a 2026 guide for contact center managers

What is an AI chatbot? The 2026 guide for IT and business leaders

Virtual agent vs chatbot: What contact center managers need to know in 2026

Phone Extension: The Complete IT Guide for 2026

What you missed at CX Summit 2026

Stop reviewing reports. Start running the business with your CX data.

AI that connects conversations, and the people behind them

Call center voice analytics: Benefits, use cases, and how it works

What is an AI Contact Center?