Company News | Zoom Blog

Read more about the 2026 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

Achievements

Zoom named a Leader in the IDC MarketScape: Worldwide Virtual Events Applications 2026 Vendor Assessment

5 min read

Zoom was named a Leader in the 2026 IDC MarketScape for virtual events. See what that means for marketing teams choosing a virtual events platform.

Achievements

15 years, 15 perspectives: How AI will redefine human collaboration

5 min read

On Zoom's 15th anniversary, CEO Eric Yuan shares his vision for the future of work and how AI will redefine human collaboration.

Trust & Safety

Zoom and BrightHire take on rising candidate fraud, including deepfake detection built into live interviews

3 min read

Talent and security teams can now catch deepfakes and fraud signals inside the live interview itself — powered by Zoom's proprietary models and available only to Zoom customers through BrightHire.

Company News

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.

Company News

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

10 min read

Zoom's UK infrastructure is now live. UK-hosted Meetings, Phone, Contact Center, Virtual Agent, AI features and more; at no extra cost for new paid customers, built for UK public sector and regulated industries.

Webinars & Events

4 min read

Discover how Zoom's Marketing Remix transformed B2B webinar strategy. From building authentic audience connections to leveraging AI for post-event content, learn how virtual events can drive lasting pipeline and become powerful, long-term marketing assets.

AI

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

Company News

Leading in the AI era: The human way forward

5 min read

Discover how Zoom is redefining leadership in the AI era—by leveraging technology to amplify human connection, empower solopreneurs, and drive trust-based growth.

Customer Stories

Oxfordshire County Council receives Zoom CX Excellence Europe Award

7 min read

Oxfordshire County Council receives the Zoom CX Excellence Award 2025 for transforming citizen services with Zoom Contact Centre and AI, cutting wait times by over half.

Government

3 min read

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

Company News

Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace

4 min read

Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations.

Company News

Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies

3 min read

Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses.

Zoomtopia

Making work smarter, faster, and more human with practical AI implementation

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

Small Business

4 min read

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

Zoomtopia

AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

5 min read

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

Zoomtopia

3 min read

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

4 min read

Learn why our three-year journey of AI innovation and customer focus is paying off.

Company News

Empowering the next generation: Zoom's $5 million commitment to AI education

2 min read

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge.

Zoomtopia

3 min read

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

Customer Stories

Amplifying impact by using Zoom and Workvivo to align volunteers, colleagues, and students with one central mission

AFS keeps its people connected, engaged, and moving in the same direction

Company News

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

4 min read

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Achievements

Delivering happiness: Why our UCaaS platform continues to delight and receive high honors from global research firm

Read why Zoom Workplace is named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025

Company News

Zoom enables next-gen AI solutions with Realtime Media Streams

3 min read

Realtime Media Streams gives developers and organizations secure, real-time access to audio, video, and transcript data directly from Zoom Meetings.

Company News

Zoom debuts innovations for Zoom Spaces to upgrade in-office and hybrid experiences

5 min read

Today, Zoom introduced new innovations for Zoom Spaces, including AI-first experiences and collaborations with HP, Google, Cisco, Meta, Logitech, and more.

Company News

Zoom reimagines customer experience with agentic AI

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors.

Company News

Zoom announces support for Google Cloud’s A2A protocol and new Agentspace integration, advancing multi-agent collaboration

Zoom announces new partnership with Google Cloud to adopt and contribute to Agent2Agent (A2A) protocol.

Security & Privacy

Zoom’s security journey: Our 2024 bug bounty year in review

4 min read

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

Company News

3 min read

The Zoom discount for nonprofits helps nonprofit teams forge stronger connections with their communities.

Security & Privacy

How Zoom can help you stay safe in cyberspace

5 min read

October may be cybersecurity month, but cyber awareness should be practiced year-round. Check out these tips to protect your data at work and at home.

Company News

Zoom launches integration with Salesforce Service Cloud Voice to provide a unified interface for customers

2 min read

Simplify agent workflows and enhance productivity with Zoom CX's integration with Salesforce Service Cloud Voice integration.

Partnerships

Zoom and Thales collaborate for enhanced control of data encryption

5 min read

Zoom and Thales partner to enhance data encryption, giving businesses full control over encryption keys for stronger security and compliance in multi-cloud environments.

Company News

3 min read

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

Life at Zoom

New $680K Zoom Cares grant helps women and girls access more opportunities

3 min read

Zoom Cares grants $680,000 to help women and girls access and sustain educational and economic opportunities to pursue the futures they want for themselves.

Company News

Blog Post Title Here (Don't forget to change the image above too ☝️)

10 min read

Our new advanced enterprise offerings framework comprises solutions across six key categories to address the complex needs of large organizations.

Company News

Zoom unveils immersive Experience Center in London

5 min read

Zoom has opened its new Experience Center in London, where it showcases its innovative AI-powered collaboration solutions and commitment to sustainability with immersive meeting spaces and interactive demonstrations.

Security & Privacy

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

Security & Privacy

Three ways compliance management tools can help you navigate the communications landscape

3 min read

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Partnerships

Zoom and SURF partnership delivers enhanced data privacy solutions for EU customers

7 min read

Zoom’s efforts to ensure a secure digital environment for customers and users of the platform.

Zoom Workplace

8 min read

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with AI capabilities woven throughout.

Security & Privacy

Year in review: What our 2023 Bug Bounty program means for Zoom security

3 min read

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

App Marketplace

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

5 min read

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Security & Privacy

Zoom achieves new global security standards for core products with ISMAP registration

2 min read

Zoom is now registered with the Information system Security Management and Assessment Program (ISMAP). Find out what this means for our customers.

Security & Privacy

Unveiling VISS: a revolutionary approach to vulnerability impact scoring

5 min read

Our open-source vulnerability impact scoring system is now available and enhances incident response capabilities. Here's how VISS is unique.

Webinars & Events

Zoom on Zoom: 6 takeaways from our largest hybrid event

9 min read

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

Company News

3 min read

In today’s data-driven world, having a local data center in a specific region has become more than just a technological advantage; it’s a strategic

Webinars & Events

5 min read

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Zoomtopia

4 min read

Another Zoomtopia is in the books! Read about our favorite announcements, sessions, and insights from Zoom's customer conference.

Zoomtopia

7 min read

Get all the information you need for Zoomtopia 2023, Zoom's customer conference, whether you're attending in person or virtually.

Zoom on Zoom

10 min read

At Zoom, we use Workvivo, our employee engagement platform, to simplify communication, build community, and drive engagement.

Life at Zoom

How a network of global volunteers helps millions of people get the most out of Zoom

7 min read

The Zoom Community is a gathering place for people to learn from one another. Community champions help by providing solutions to questions.

Security & Privacy

How Zoom’s terms of service and practices apply to AI features

2 min read

It’s important to us at Zoom to empower our customers with innovative and secure communication solutions. We’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence...

Security & Privacy

4 min read

At ZoomAt Zoom, security and privacy aren’t just buzzwords — they are part of our culture and key initiatives. In the ever-evolving landscape of cybersecurity, we know it is essential to try to stay ahead of potential threats. That’s why we leverage the expertise of the...

Security & Privacy

How Zoom delivers privacy commitments in Europe

5 min read

At Zoom, we aim to be the one platform delivering limitless human connection. We are stewards of our customers, whether they are Fortune 500 companies, educational institutions, small businesses, or a group of friends. We are constantly working to improve our platform to...

Company News

7 min read

When Kelsie Colley, a people research consultant at Zoom, was job hunting in December 2022, she applied only to remote positions. But she wasn’t just looking for any remote role — she wanted to work for an organization where engagement was measured in more ways than if your...

Zoom Workplace

8 min read

Hybrid work looks a little different for everyone. For some, it means going into an office a set number of days, for others it means going in whenever you want — at Zoom it means both. We believe that one size doesn’t fit all. Different teams need different solutions;...

Security & Privacy

Zoom job scams are on the rise — here’s what you need to know

5 min read

It started with a Facebook post about a job opportunity, and an invitation to interview over Zoom — a familiar experience for many job seekers these days.The candidate thought it was strange when the interview took place solely over Zoom Chat, without a live,...

Zoom Workplace

3 min read

Are you really who you say you are? When employees walk in and out of an office building, it’s easier to identify and authenticate them. But now that many workers get to choose where and when they work, flexible work underscores the need for a robust set of identity and...

Security & Privacy

3 min read

In security, it’s all about who gets there first. We race to identify bugs and issues before the bad guys do, so we tap the ethical hacking community to help us get ahead.We source this help through our Zoom Bug Bounty program, which lets us connect with and engage expert...

Company News

3 min read

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

Security & Privacy

We’ve attained three new certifications and attestations — here are all the details

3 min read

We know organizations are facing a more complex threat landscape and stricter regulatory requirements than ever before. We’re expanding our own security initiatives and efforts as a result — and part of that means attaining certifications and attestations to make sure Zoom...

Company News

4 min read

The following message was shared earlier today with Zoom employees. Zoomies,Over the past few years, Zoom has become an indispensable source of connection for businesses and individuals as well as a globally recognized brand. Whether you have been at Zoom since the...

Security & Privacy

5 min read

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

Company News

6 min read

Business leaders are under extraordinary pressure this year. The economic impact of high interest rates and continued global unrest, among other things, make for a highly volatile business environment.So how do you thrive in an uncertain economic environment, and how do you...

Partnerships

2 min read

The City of Stockholm will digitalize its public sector using a bespoke solution by Zoom Video Communications, Inc. Zoom X powered by Deutsche Telekom combines the intuitive, innovative communication experience with some of the best local infrastructure, data security, and...

Phone System

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

5 min read

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

Company News

1 year, 1 million users in the Zoom Learning Center

2 min read

Launched in December 2021, the Zoom Learning Center is a free educational platform designed to help you learn how to use Zoom like a pro. And over 1 million users around the globe have done just that over this past year. That’s approximately 1 million more successful screen...

Zoomtopia

6 min read

Thank you for “exploring new dimensions” at Zoomtopia APAC 2022 - our annual flagship event where we shared our Zoom vision for the future of unified communications and the latest platform innovations powering hybrid work, collaboration, and customer experiences. This is...

Zoomtopia

6 min read

“Think bigger.” That’s our motto, and it permeates everything we do — from large-scale product announcements to exploring new use cases across verticals to the genesis of our platform.Zoom was started by our founder and CEO, Eric S. Yuan, as an app based on love. He wanted...

Company News

4 min read

It’s that wonderful time of year again! Time to visit with friends and family, cook gigantic meals, eat way more pie than we said we would, and most important of all, reflect on the things we’re most thankful for. And at Zoom, we have blessings abound. From the Zoomies on...

Education

The real world: UCSB students use Zoom platform to kickstart student-run business

4 min read

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can...

Zoomtopia

9 min read

Thank you. From the bottom of our hearts, thank you for being part of Zoomtopia EMEA 2022. You took time out of your busy week, and so many from all over Europe, the Middle East, and Africa tuned in to learn more about the Zoom platform and our broad product portfolio. It...

Financial Services

6 min read

The financial services industry isn’t what it used to be 10 years ago, or even five years ago. Whether it’s employees or customers, people now have high expectations for their experiences — and some institutions don’t have the infrastructure to keep up. Experience is now...

Healthcare

5 min read

As the way healthcare is delivered continues to evolve with technology, it is ever more critical for doctors, nurses, specialists, labs, and so many others involved in a patient’s care to effectively communicate and collaborate. That’s why healthcare organisations and...

Company News

Somos Zoom, Somos Unidos: celebrating Hispanic Heritage Month at Zoom

9 min read

Every year, the United States observes Hispanic Heritage Month from September 15 - October 15. Here at Zoom, our Latinx employee resource group Somos Zoom organizes fun, educational events and inspiring conversations to honor the culture and accomplishments of Latinx...

Government

5 min read

Your mission isn’t what it used to be, so your communications shouldn’t be either. Modern agency operations now require flexible and secure technology, with solutions that elevate public services, emergency responses, and more. We know the pace of today’s demands can...

Healthcare

5 min read

We all play the game of “what if,” healthcare leaders included. If healthcare organizations had the right technology, they could make things smarter, not harder. If providers were equipped with enough resources, they could revolutionize the way they save lives. If patients...

Security & Privacy

3 min read

Effective communication knows no borders. Around the globe, modern organisations are discovering what sufficient security really looks like in the age of virtual communication, and what steps they need to take to safeguard information. Oftentimes, these efforts are guided...

Zoomtopia

11 min read

From all of us here at Zoom - THANK YOU! Thank you for making Zoomtopia 2022, our first hybrid event experience, a one-of-a-kind celebration of our customers. We’re constantly inspired by the innovative ways you use Zoom to improve connection, empower teams, and transform...

Partnerships

7 min read

Zoomtopia 2022 is just getting started! On the second day of our sixth annual user conference, we kicked off our Zoomtopia Partner Connect, which celebrates our partners’ impact, unveils new announcements, and provides insight into how we plan to double down on investments...

Zoomtopia

7 min read

This year’s Zoomtopia was all about Exploring New Dimensions, and who better to do that than developers? After all, you’re building these new dimensions, and we want to help. That’s why we held our first-ever Developer Summit today. Thank you to all who joined! Featuring...

Zoom Workplace

Zoom expands platform with new innovations to enhance team collaboration and customer experiences

9 min read

New products and expanded capabilities help teams stay efficient, productive, and connected from wherever they are.ICYMI, Zoom is so much more than meetings – it’s your tool for advancing human connection from wherever you are. And at this year’s Zoomtopia, we’re...

Security & Privacy

4 min read

With flexible work comes a new collection of threats, tasking technology providers with supporting an “always verify, never trust” mode of operating. We’ve stepped up to the plate, growing our list of security features to now include three new offerings. These include our...

Zoomtopia

9 min read

Attending Zoomtopia 2022? We hope so! It’s THE brand event of the season, and you won’t want to miss out as we “Explore New Dimensions” of work and unveil the future of communications. TimbalandAlex BorsteinHappening in person and online Nov. 8-9, Zoomtopia 2022 is your...

Company News

7 min read

Here at Zoom, we just wrapped up our inaugural HBCU Week, recognizing and celebrating the history and legacy of Historically Black Colleges and Universities. With over 100 historically Black institutions across the U.S. whose principal mission is the education of Black...

Zoomtopia

5 min read

Zoomtopia 2022 is quickly approaching! Register for exciting product announcements, insights on transforming the way you work, and networking with peers. Stick around for the happy surprises and epic live music at our “Celebration of Happiness” concert featuring Nelly!...

Zoomtopia

6 min read

Zoomtopia 2022 is right around the corner, and we’re excited to tell you more about the mega-talented host, awesome musical entertainment, and highly inspirational keynote speakers you’ll see at this year’s event!Join us in person at the San Jose Convention Center on Nov. 8...

Webinars & Events

3 min read

At Zoom, we strive to deliver happiness to our customers by giving them one platform to connect with their audiences. With that in mind, we’re thrilled to announce a new partnership that aligns with our core value and passion for care in the community. For the first time...

Education

ASU and Zoom Partner to Transform the Campus Experience

5 min read

The Zoom Innovation Lab at ASU creates new opportunities for students to develop skills and lead cutting-edge projects for the campus and community.Zoom is proud to announce a strategic partnership with Arizona State University (ASU) to open the Zoom Innovation Lab at ASU,...

Government

5 min read

As courtrooms around the country embrace a new hybrid reality, members of the judicial system are tasked with understanding how to use technology to create a secure, inclusive environment and increase access to justice. And as they scale to meet new digital transformation...

Company News

Zoom Like a Pro: The Zoom Learning Center is Now Available in Additional Languages

2 min read

The Zoom Learning Center is a free educational platform designed to help users get the most out of Zoom anytime, anywhere, in a way that works for them. Already serving learners in English, Spanish, German, and Japanese, we’ve recently released our most popular product and...

Healthcare

4 min read

Whether you’re conducting telehealth appointments or connecting medical communities virtually, your patients’ digital privacy is an essential component of effective care. If personal health information is somehow compromised, it can not only impair patient trust but also...

Security & Privacy

4 min read

Who is responsible for cybersecurity? Is it… A. Employees B. Executives C. UsersD. All of the aboveFor those that answered D. “All of the above,” you’re correct and already aligned with this year’s Cybersecurity Awareness Month theme, “See Yourself in Cyber.” The theme...

Security & Privacy

6 min read

“Businesses worldwide are shifting from a predominantly office-based working environment to hybrid working, where employees have the flexibility to choose their work location depending on when and where they are most productive. Over the next five years, collaborative...

Security & Privacy

2 min read

We all get by with a little help from our friends, and security professionals are no exception. As we race to keep ahead of cybercriminals, we tap the hacking community to assist our internal Zoom team with catching bugs and identifying issues before the bad guys do — a...

Company News

Oracle Red Bell Racing car on racetrack with Zoom logos on the track wall

2 min read

Zoom is the official unified communications provider for Oracle Red Bull Racing; Zoom Chat, Zoom Events, and Zoom Meetings will power key communications and experiences for the Formula 1 team on and off the trackIf there’s one thing we know about Formula 1 racing, it’s...

Security & Privacy

2 min read

Every industry grapples with its own unique regulatory requirements — the healthcare industry faces HIPAA, while financial services institutions must address Gramm-Leach Bliley Act, NY DFS, and more. All organizations have a different approach to safeguarding important...

Reports

5 min read

“This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it!” writes Frank Dickson and Christopher Rodriguez, analysts at IDC who authored the white paper “Securing the Real World: Accelerating Collaboration, Minimizing...

Government

3 min read

We’re excited to announce that we've been issued a StateRAMP Moderate authorization, with Zoom for Government now on the StateRAMP authorized vendor list. This achievement is only complemented by our compliance with standards determined by the FBI’s Criminal Justice...

Thought Leadership

6 min read

Hybrid work has taken the world by storm, providing employees with unprecedented flexibility and autonomy. And while hybrid work is primarily about where we choose to work, it’s also about much more - it’s about how we connect, develop the relationships that serve as the...

Meeting & Chat

3 min read

While phone, email, and video conferencing solutions are common characters in an organization’s technology stack, many workers have also taken a liking to another modern communications tool — instant messaging. Zoom Chat is our enterprise-grade messaging solution that...

Government

4 min read

Security needs to be present at the start of any program, process, and product. This goes for any organization across every industry, but nowhere is it more vital to our national well-being than the public sector.Today’s government agencies need solutions that help protect...

Zoom Workplace

3 min read

Sending and sharing data is a sensitive matter, one that requires tailored innovation for adequate protection. That’s why we’ve released key features — such as data routing control, in-product privacy notifications, end-to-end encryption (E2EE), and more — to give you more...

Company News

5 min read

Celebrating Pride Month is always a special occasion for members of our Zoom Pride Employee Resource Group (ERG). Working with our Diversity, Equity, and Inclusion (DEI) team, we put together a series of sessions that showcased the wide range of voices within our LGBTQ+...

Security & Privacy

3 min read

There’s no “I” in “team,” especially when it comes to working on online safety. Leading trust & safety teams have to expand how — and with whom — they solve today’s challenges, especially as we face an increasingly complex digital landscape. We know we’re stronger when...

Security & Privacy

2 min read

We’re always looking for ways to standardize and evolve our processes through the implementation of new tools and systems. One of those systems is our new Law Enforcement Request System (LERS). Launched today, this system builds on our work to streamline and standardize the...

Security & Privacy

2 min read

To address complex threats in today’s cybersecurity landscape, we’ve taken a comprehensive approach to securing the Zoom platform. This includes staffing up our offensive and defensive security teams and building out robust education and training resources on our Trust...

Integrations

male worker in a warehouse with hard hat wearing Realwear technology

5 min read

Remote work has been growing in popularity across the world. With 62% of workers between the ages of 22 and 65 working remotely at least occasionally, organizations have adjusted operations to provide the support remote workers need.However, many employees have stayed on...

Life at Zoom

‘Making Waves’: Celebrating Asian and Pacific Islander Heritage Month at Zoom

6 min read

Pacific Islander and Asian Cultures Together (PACT) is our Employee Resource Group (ERG) uniting Zoomies to celebrate our diverse cultures and promote awareness, allyship, and support for the Asian and Pacific Islander community at Zoom. With the help of our Diversity,...

Company News

2 min read

Today, we’re proud to unveil Zoom Ventures, Zoom’s global investment arm aimed to drive innovation in the Zoom ecosystem and advance global companies aligned to Zoom’s core platform and adjacent markets. Zoom Ventures will focus on supporting aligned companies across the...

Company News

Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report

4 min read

At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that connects people and organizations, fosters open dialogue, enables education and...

Company News

4 min read

We’re excited to announce that we’ve entered into an agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. A few months ago, we launched Zoom Contact Center with the goal of redefining the contact center category with our...

Company News

3 min read

Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways we could drive meaningful change internally and externally. The fact that the program launched at...

Customer Stories

Potential candidates interviewing via virtual recruiting

3 min read

Highly collaborative, people-centered, and always interested in taking employees and company goals to the next level, Capital One prioritizes helping its workforce stay efficient and productive, both inside and outside the office.As Capital One embraced video communications...

Security & Privacy

3 min read

As online activity increases, so do cybercriminal attacks — with the Internet Crime Report for 2021 noting a 7% increase in complaints when compared to 2020, resulting in potential losses of over $6.9 billion. At Zoom, we take our users’ safety and security very seriously....

Company News

‘Providing Healing, Promoting Hope’: Women’s History Month at Zoom

6 min read

This year’s Women’s History Month theme in the U.S., “Providing Healing, Promoting Hope,” seemed especially apt for our celebrations here at Zoom in March. Wellness and healing are a major focus for our Women @ Zoom Employee Resource Group (ERG), tying into our core value...

Security & Privacy

4 min read

Safe and secure virtual communication is a top priority at Zoom. The confidentiality and integrity of messages and meetings, as well as the availability and reliability of our global infrastructure, are the primary focuses for hundreds of our internal security engineers. To...

Customer Stories

Zoom powers Ireland's hybrid work vision

3 min read

Successive Irish governments have struggled to address concerns that opportunities in Ireland are overly concentrated in its capital, Dublin, at the expense of rural and regional communities. However, the widespread adoption of video communication platforms like Zoom since...

Security & Privacy

9 min read

Celebrating Women’s History Month means a lot of things — it means championing women personally and professionally, learning about women’s contributions and accomplishments, and identifying areas in need of more female representation. One of these areas is the security...

Security & Privacy

4 min read

Today we are pleased to announce the publication of a Data Protection Impact Assessment (DPIA) on Zoom’s Meetings, Webinar, and Chat services published by SURF. On behalf of its members, SURF negotiates with major software suppliers to procure and assess their tools’...

Healthcare

2 min read

We’re proud to announce that we’ve reached three key milestones across the health sector, with Zoom now DTAC and DCB0129: Clinical Risk Management ready and with a Data Security and Protection toolkit in place, giving healthcare organisations the confidence they need to...

Company News

6 min read

With the opening of our Denver, Sydney, and Amsterdam offices, as well as our San Jose headquarters, we’re so excited to welcome our employees back to the office and see how they interact in these newly redesigned spaces. As many continue to develop and adjust their return...

Life at Zoom

5 min read

At Zoom, we’re known for meetings. We work tirelessly to make every video meeting a collaborative, frictionless experience. But to keep that experience positive for our customers, we also want our employees to avoid the mental exhaustion that can accompany long hours of...

Company News

Black History Month at Zoom: ‘Know Justice, Know Peace’

8 min read

Zoom Soul, our Employee Resource Group (ERG) focused on empowering, engaging, and strengthening the Black community at Zoom, works year-round to bring insightful and educational experiences to our colleagues. From guest speakers to book clubs to meetings and discussions,...

Security & Privacy

6 min read

As our customer base broadened in the wake of the COVID-19 pandemic, people used our platform to connect in more ways, with schools, enterprises, healthcare organisations, and more adapting and modernising their services. This new scale was only compounded by the global...

Security & Privacy

5 min read

Every year, Safer Internet Day arrives in early February to remind us all just how important it is to protect digital experiences in an ever-evolving virtual world. As the event commemorates its 19th year, we at Zoom are reflecting on its theme, "Together for a better...

Security & Privacy

5 min read

From instant messaging on Zoom Chat to quickly scheduling Zoom Meetings to even making frictionless calls with Zoom Phone, the Zoom desktop client — downloadable Zoom app for your computer — helps users quickly and safely launch the communication channel of their...

Life at Zoom

For the Next Phase of Work, Zoomies Get to Choose Their Workstyle

7 min read

Today we’re hosting our Work Transformation Summit, a half-day virtual event designed to provide you and your organization with meaningful strategies, creative approaches, and innovative solutions for redefining work. In the spirit of promoting a healthy discourse related...

Government

3 min read

Transparency is one of our core values at Zoom, and that informs all of our work involving government requests. At a time when data flows across borders more than ever before, we understand that our users may have questions about if, how, and under what circumstances we...

Company News

Zoom’s Work Transformation Summit on Jan. 19: Fresh Approaches for Moving Forward

3 min read

These past two years have undoubtedly reshaped work. More specifically, these past two years — shuffling between remote, in-person, and hybrid work scenarios — reshaped what employees expect out of their jobs, how they want to work, and what the office means to them....

Phone System

4 min read

Whether you're collaborating in a conference room environment, engaging in a virtual event, or connecting over the phone, you want to feel confident that the solution you're using is secure and capable of safeguarding your important communications. That’s why we at Zoom...

Company News

A Look Back and Looking Ahead: Game-Changing Zoom Innovations You May Not Have Heard About

8 min read

In 2021, the world was faced with new challenges as organizations began to plan their safe return to the office while simultaneously accommodating their employees working from home. At Zoom, we’ve been hard at work developing the solutions and features our users need to...

Security & Privacy

2 min read

Third-party certifications and attestations serve as industry-defining standards that help demonstrate a security program’s effectiveness, allowing organizations to provide assurance over the security of their products and services.At Zoom, third-party certifications and...

Security & Privacy

3 min read

At Zoom, we are committed to bringing happiness to our users while creating a culture of trust, safety, and respect. We have a robust Trust & Safety team comprised of lawyers, engineers, and technical experts that work relentlessly to keep our users and our platform...

Company News

Zoom Recognized for Innovation, Long-Term Potential as Part of Fortune Future 50

3 min read

We are honored and humbled to be named to Fortune’s 2021 Future 50 list, which recognizes innovative companies with high-growth potential who are creating meaningful value for their customers.As Fortune mentions in the Future 50 report: “Resilience and the capacity for...

Education

Parks Program Brings California's Natural and Cultural Wonders to 1 Million Students and Counting

4 min read

Dive into the deep sea off the Northern California coast, explore a forest of towering redwoods, or catch a glimpse of one of California’s largest land mammals, the tule elk. These are just a few of the interactive virtual field trips offered by the Parks Online Resources...

Security & Privacy

4 min read

Updates are essential in the technology industry. When there are exciting new features or a software bug or vulnerability that needs resolution, we release updates to the Zoom client. Sometimes that update doesn’t get on everyone’s radar — many people get busy and forget to...

Company News

2 min read

Zoom's mission is to deliver happiness by bringing people together. As the pandemic took hold in 2020, we experienced exponential growth, and our user base expanded from primarily enterprise users to include a large volume of individual users. Today, millions of users...

Financial Services

3 min read

Digital collaboration used to be a novelty for the financial services industry. Known for its traditional office culture and paper-based processes, the industry suddenly had to find a new pace for change when it was tasked with operationalizing widespread remote work and...

Company News

‘Breaking Barriers’ and Celebrating Diversity During Hispanic Heritage Month

8 min read

I was inspired to help lead Somos Zoom, our Employee Resource Group (ERG) focused on the Latinx and Hispanic community, in order to create more diversity, visibility, and representation of our community in tech. I wanted to be a part of a group that welcomes Latinx Zoom...

Company News

The Value of Customer Feedback: Your Words Help Make Zoom Better!

5 min read

Our mission is to connect the world so you can do more together. And you have — over the past 10 years, customers have used Zoom to create, run, and grow businesses of all sizes, from startups to enterprises. Your support means the world to us, but it’s your feedback that...

Healthcare

Putting Patients First: How Health Organizations are Approaching a Hybrid Future

6 min read

Video played a major role in enabling healthcare organizations to communicate and care for patients over the past 18 months. It allowed providers to reach their patients during a period of isolation, helped teams collaborate on medical innovations to address the pandemic,...

Security & Privacy

4 min read

October is Cybersecurity Awareness Month, a time when we all reflect on what it means to remain secure in today’s advanced threat landscape. While Cybersecurity Awareness Month is an important cornerstone for the security industry and a reminder to all organizations to...

Company News

7 min read

Zoom was built from the ground up for our customers. At the time of our founding in 2011, we looked at what businesses need, their use cases, and the ways they work, and we custom-built a communications platform for their current and future needs. This is the foundation...

More on "Company News"

Zoom is a Gartner® Magic Quadrant™ Leader for UCaaS

Zoom named a Leader in the IDC MarketScape: Worldwide Virtual Events Applications 2026 Vendor Assessment

15 years, 15 perspectives: How AI will redefine human collaboration

Zoom and BrightHire take on rising candidate fraud, including deepfake detection built into live interviews

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

B2B Virtual events strategy lessons from Zoom's Marketing Remix

What is RAG in AI? Retrieval-augmented generation explained

Leading in the AI era: The human way forward

Oxfordshire County Council receives Zoom CX Excellence Europe Award

DISA provides expanded Impact Level 4 (IL4) Authorization to Zoom for Government as trusted and secure platform for use by Department of Defense and its mission partners

Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace

Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies

Making work smarter, faster, and more human with practical AI implementation

Small business, big plans: Your tech toolkit for sustainable growth

AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

Zoomtopia 2025: Highlights from our biggest event of the year

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Empowering the next generation: Zoom's $5 million commitment to AI education

Your guide to Zoomtopia 2025: What to expect and why you can't miss it

Amplifying impact by using Zoom and Workvivo to align volunteers, colleagues, and students with one central mission

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Delivering happiness: Why our UCaaS platform continues to delight and receive high honors from global research firm

Zoom enables next-gen AI solutions with Realtime Media Streams

Zoom debuts innovations for Zoom Spaces to upgrade in-office and hybrid experiences

Zoom reimagines customer experience with agentic AI

Zoom announces support for Google Cloud’s A2A protocol and new Agentspace integration, advancing multi-agent collaboration

Zoom’s security journey: Our 2024 bug bounty year in review

Mission-driven tech: How nonprofits can save time and maximize impact with Zoom Workplace

The Zoom discount for nonprofits helps nonprofit teams forge stronger connections with their communities.

How Zoom can help you stay safe in cyberspace

Zoom launches integration with Salesforce Service Cloud Voice to provide a unified interface for customers

Zoom and Thales collaborate for enhanced control of data encryption

Allow us to reintroduce ourselves

New $680K Zoom Cares grant helps women and girls access more opportunities

Advanced enterprise offerings help you experience compliant, secure, reliable, and efficient deployment of Zoom services

Zoom unveils immersive Experience Center in London

Your guide to post-quantum end-to-end encryption and how Zoom can help

Three ways compliance management tools can help you navigate the communications landscape

Zoom and SURF partnership delivers enhanced data privacy solutions for EU customers

Zoom Workplace is here! Reimagine teamwork with your AI-powered collaboration platform

Year in review: What our 2023 Bug Bounty program means for Zoom security

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Zoom achieves new global security standards for core products with ISMAP registration

Unveiling VISS: a revolutionary approach to vulnerability impact scoring

Zoom on Zoom: 6 takeaways from our largest hybrid event to date

Delivering Excellence: How Zoom’s new data center in Jeddah will help drive innovation and growth

Highlights and helpful advice: Our Zoomtopia closing keynote with Charlie Munger

New products and amazing insights: Top 5 moments from Zoomtopia 2023

Attending Zoomtopia 2023 in person or virtually? Here’s what you need to know before you go

Zoom on Zoom: How we connect and celebrate our shared purpose with Workvivo

How a network of global volunteers helps millions of people get the most out of Zoom

How Zoom’s terms of service and practices apply to AI features

Securing the future: Zoom joins forces with HackerOne at H1-4420 event

How Zoom delivers privacy commitments in Europe

For neurodivergent Zoomies, inclusiveness means being their best selves at work

Zoom on Zoom: how we do hybrid work

Zoom job scams are on the rise — here’s what you need to know

Okta Authentication for E2EE brings identity management right into your meeting

Protecting Zoom and our customers: a look at our Bug Bounty program’s success in 2022

Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

We’ve attained three new certifications and attestations — here are all the details

A Message from Eric Yuan, CEO of Zoom

A parent’s guide for talking to kids about safely using Zoom

4 predictions for work in 2023

The City of Stockholm uses Zoom X as a secure collaboration solution

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

1 year, 1 million users in the Zoom Learning Center

Zoomtopia APAC 2022: comprehensive communications driving the future of work

Think bigger: creating new possibilities in retail, manufacturing, and other industries

Giving thanks: what our Zoomies are grateful for in 2022

The real world: UCSB students use Zoom platform to kickstart student-run business

Zoomtopia EMEA 2022: thank you for exploring with us

Experience as a competitive advantage: our vision for modern financial services institutions

Three reasons why the UK’s leading oncology hospital chose Zoom

Somos Zoom, Somos Unidos: celebrating Hispanic Heritage Month at Zoom

Why Zoom is the platform for today’s government

The healthcare of tomorrow starts now

Zoom completes IRAP Assessment — how this helps our Australian customers