Fifth consecutive year as a Leader in the Gartner Magic Quadrant for UCaaS.
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The Gartner Magic Quadrant for Unified Communications as a Service evaluates providers who develop and operate cloud UC services that offer telephony, meetings, messaging, mobility and contact center, and they have begun building AI stories at different layers of these services. Here, Gartner assist I&O leaders in selecting providers that align with their organizations’ needs. Gartner plots vendors on a two-axis quadrant assessing Completeness of Vision and Ability to Execute, and classifies them as Leaders, Challengers, Visionaries, or Niche Players. A Leader designation indicates a vendor demonstrates strong execution across current offerings alongside a credible and well-articulated roadmap. The 2024 Worldwide edition evaluated 11 companies.
Zoom has been named a Leader in the Gartner Magic Quadrant for UCaaS for the fifth consecutive year, reflecting sustained execution across its platform and continued investment in AI-powered collaboration capabilities. We believe this recognition reflects our commitment to delivering communication and collaboration tools that help organizations improve productivity at scale.
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We believe being named a Leader in the Gartner Magic Quadrant for UCaaS for the fifth year in a row is a true testament to our dedication and commitment to providing the best in class UCaaS solutions. Although a lot has changed these past five years, Zoom has remained steadfast in delivering collaboration and communication tools that help empower users and improve productivity.
This report can be accessed by subscribers of the Gartner portal here.
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.
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