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授權費以外：為員工提供 AI 協作平台的總成本

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更新日期 February 09, 2024

發佈日期 December 04, 2023

在此網路日誌中

01 計算整體擁有成本 (TCO) - Jumplink to 計算整體擁有成本 (TCO)
02 比較 TCO：Zoom 平台有何優勢？ - Jumplink to 比較 TCO：Zoom 平台有何優勢？
03 多功能的 AI 協作解決方案 - Jumplink to 多功能的 AI 協作解決方案

Leo Boulton

競爭市場策略總監

無論是大型企業為公司每位員工採購核心商業應用程式，或小型公司添購辦公室電話組，大多數 IT 購買決策皆取決於「成本」和「價值」兩大因素。

須付出多少成本？除了價格，考慮到授權、雲端儲存或頂級支援等附加項目，以及一年、五年或十年持續維護系統的需求，還需要考量：實際成本是多少？

為組織帶來什麼價值？這項特定技術將如何協助企業提高收入、降低風險、改善營運，或以其他方式支援您的員工？而這些好處值得付出如此成本嗎？

事實上，IT 投資通常難以量化，在預算吃緊且經濟環境不確定的情況下更是如此。即使營運狀況良好，領導者也會希望看到您導入的工具和技術展現價值，尤其是通訊和協作平台等員工日常使用的工具和技術。評估整體擁有成本 (TCO) 可協助您建立強大的商業案例，並評估潛在投資的成本效益和價值。

TCO 是根據時間，衡量投資在其整體生命週期內的所有經濟影響。我們通常將發票總支付額視為成本，但許多購買也會產生額外費用。您可能有資金買房，但您是否有能力購買家具、支付保險和財產稅、維護房屋，以及有足夠預算，能在熱水器故障時進行維修？

在 IT 投資方面，TCO 同樣包括前期成本以及後續支付費用。您可以根據時間將 TCO 細分為三大部分：

第 0 天通常是與授權相關的成本，包含報價單上的費用，以及直接支付給供應商的費用。您可以在物料清單、報價單或發票中找到這些成本。
第 1 天涉及協助使用者獲得解決方案的一次性成本，例如部署和實作成本，以及訓練您的員工。
第 2 天之後涉及管理、支援和維護解決方案的持續性成本，以保持正常運作。

Let’s compare the Zoom platform to Microsoft with this Day 0, Day 1, and Day 2+ TCO equation, using a hypothetical scenario.

In this scenario, you’re working for an enterprise with 1,000 geographically distributed employees. You have a handful of physical offices with 20 conference rooms and 40 common area phones, and let’s also assume that you already have a Microsoft Office 365 E3 ELA package in place for all workers.

You’re looking for a solution that will enable you to provide all workers with access to AI capabilities. You also want to create more connected, collaborative offices for your hybrid workforce by enabling your conference rooms with video conferencing and bringing cloud telephony to your common area phones.

Day 0 cost comparison

With Microsoft, you would incur additional costs for add-ons or third-party vendors to get access to certain features. For example, you may have to add discrete add-on licenses to the Microsoft E3 ELA, such as Teams Premium add-ons to get live translation and meeting summaries for meetings. You would also have to purchase Copilot licenses to enable employees with AI, and Teams Phone with calling plan and shared device add-ons to enable telephony across the organization.

Additionally, some capabilities such as SMS or cloud video interop aren’t offered natively by Microsoft and would require a separate third-party license. With Zoom, keep your Office 365 E3 ELA package in place and add a Zoom Workplace Enterprise Premier plan that includes AI capabilities, cloud telephony, and video-enabled collaboration spaces, among other features, all at a lower Day 0 cost to you.

Day 1 cost comparison

Next, let’s look at Day 1-associated costs like implementation and training. Often when implementing a new solution, you need to pay an external vendor or leverage internal resources to configure the system, train your IT team and employees, and deploy the solution, all of which add to your total cost. Cutting down on the time and resources spent on these tasks can help lower your TCO — which is why an easy-to-use, intuitive platform is so important.

A 2023 Metrigy TCO study commissioned by Zoom found that 86% of new Zoom users were up and running in less than 30 minutes, compared to the average of 72% among other vendors. Moreover, 54% of new Zoom users needed no training, compared to 41% of Microsoft Teams users. Zoom’s ease of use was the most cited reason for not needing training, according to the Metrigy report.

Day 2+ cost comparison

Finally, don’t forget to consider your Day 2+ maintenance and operating costs. These are the ongoing, and often “hidden” costs of maintaining and supporting a solution. When your solution is easy for employees to use as well as simple for IT admins to maintain and manage users, it can help reduce your overall costs.

Metrigy demonstrated that Zoom’s ease of administration can drive savings — our platform required 15% fewer full-time IT employees to manage the same number of users as other vendors evaluated in the study.

評估 IT 投資成本有時並不簡單，但光看授權的前期價格遠遠不足。根據您的業務需求，在現有授權上外加 AI 功能和其他協作功能，實際上可能會更加昂貴，並且從長遠來看，維護複雜系統可能會導致成本增加。

若想降低 TCO，不妨考慮 Zoom Workplace。這項產品可針對各種規模的企業提供必要的工具組合，包括 Zoom AI Companion 的生成式 AI 功能。透過採用 AI 技術的會議摘要，或是以 AI 功能協助撰寫電子郵件和團體聊天訊息，可以有效提升員工協作能力，並提高生產力。您的 Zoom 使用者帳戶可使用付費服務，無需額外成本。*

準備了解 Zoom 如何降低您組織的 TCO？申請示範我們的多功能平台實際運作。

*注意：AI Companion 可能不適用於所有地區或垂直產業。

編輯附註：本網路日誌原於 2023 年 12 月發表，並於 2024 年 2 月更新加入最新定價計畫資訊。